Checking account
100 % recomendable
Félix app
Paisana
Easy
Excelente!.
Response from developer
¡Muchísimas gracias por tu confianza y por las 5 estrellas! Saber que nos elegiste nos motiva a seguir dándote el mejor servicio para tus envíos. ¡Felices de ayudar a que tu esfuerzo rinda mucho más!
Lo mejor
Response from developer
¡Muchas gracias por tu calificación! Nos alegra saber que tuviste una experiencia excelente al enviar dinero con nosotros. Trabajamos cada día para que tus transferencias por WhatsApp sean rápidas, seguras y sin complicaciones. ¡Nos vemos en tu próximo envío!
Una basura, no usen esta app
Para resumir mi dinero se perdió,me robaron 200 dólares y nunca me solucionaron.
Response from developer
Hola, lamentamos profundamente tu mala experiencia y la frustración causada. Nos tomamos de forma muy seria el respaldo de tu dinero y queremos investigar qué sucedió para darte una solución. Por favor, envíanos un mensaje directo a nuestro Instagram o Facebook (@felixpago) o escribe "Hablar con un agente" en nuestro chat de WhatsApp para que el equipo de soporte 24/7 revise tu caso de forma personalizada. Seguimos atentos para apoyarte.
No me isieron el envio y se quieren quedar con mi dinero
Response from developer
Hola, lamentamos mucho esta mala experiencia y la preocupación causada. Queremos asegurarte que tu dinero está completamente seguro. Félix opera cumpliendo con las regulaciones de EE. UU. (BSA/AML) y trabaja con proveedores bancarios seguros. 🔒 Además, nunca te pediremos códigos ni contraseñas por ningún canal. Nos gustaría revisar tu caso lo antes posible. Por favor, escríbenos un mensaje directo a Facebook o Instagram (@felixpago) o envía la frase "Hablar con un agente" en nuestro chat de WhatsApp. Nuestro equipo de soporte 24/7 está listo para ayudarte.
La peor
Response from developer
Lamentamos sinceramente el inconveniente y la frustración que esta situación le ha causado. En Félix, la seguridad de su dinero es nuestra máxima prioridad y le aseguramos que sus fondos están completamente seguros. En ocasiones, las transferencias pueden presentar demoras debido a verificaciones de seguridad requeridas o a los tiempos de procesamiento de las instituciones receptoras. Queremos revisar su caso de manera inmediata y prioritaria. Le solicitamos amablemente que se comunique con nosotros a través de un mensaje privado para que podamos verificar el estado de su transacción y asistirle directamente.
⭐️ Very frustrating experience — poor customer service
When I tried to correct the name so I could send money under my own name, I was told that they could not change it and that my only option was to create a completely new account using a different phone number.
I contacted three different agents and even asked for a supervisor, hoping someone could actually help resolve the issue. Unfortunately, all of them just repeated the same response and no solution was provided. Several of the agents, including the supervisor, did not even finish the conversation with me and instead sent me back to the bot.
The customer service was not helpful or professional. I spent a significant amount of time trying to get a simple issue resolved, only to be given the same answer repeatedly.
The problem isn’t just that they can’t change the name. The bigger issue is that this restriction is not clearly disclosed to customers upfront. If I had known from the beginning that the sender name could not be changed, I would have registered the account differently.
Very disappointing experience. If a name cannot be changed after registration, that should be made extremely clear before customers use the service. And if a customer asks to speak with a supervisor, they should actually receive assistance instead of being sent back to an automated bot.
Response from developer
Hi Jasmin, thank you for sharing your feedback. We completely understand your frustration and apologize for the experience you had with our support team. You should never be cut off or redirected to a bot when asking for assistance. Regarding your account, for security and strict regulatory compliance, each Félix account is linked to the verified identity of a single person and cannot be transferred or shared, even between family members. We take your feedback seriously about making this restriction clearer during signup. If you wish to send money under your own name, you can register a new account using a different phone number. You can read more about our security policies here: https://www.felixpago.com/categorias/cumplimiento-y-regulaciones. We would really like to review how your case was handled. Please send us a Direct Message on Facebook or Instagram (@felixpago) so we can investigate what happened. Thank you for helping us improve.
Pésimo muy malo
Response from developer
Hola Rafael, sentimos mucho que tu experiencia no haya sido positiva. Nos gustaría revisar tu caso lo antes posible. Puedes enviarnos un mensaje directo por Facebook o Instagram (@felixpago) o escribir la frase "Hablar con un agente" en el chat (+16693333549) y el equipo de soporte 24/7 te atenderá. Solo indícales que dejaste tu reseña en la App Store. Seguimos atentos para apoyarte.
Publicidad engañosa
I need an explanation
Response from developer
Hello, I am very sorry to hear about this situation. At Félix, we take security and unauthorized transactions with the utmost seriousness. Please contact our official support team immediately through our secure private channels so we can investigate this for you right away. For your safety, please do not share any sensitive details, such as your full card number or security codes, in this public space. We are here to help you resolve this.
App de mierda
Steal money
Response from developer
Hello. We take any report of unauthorized activity or fraud extremely seriously. To protect your personal information and ensure your security, we cannot discuss account details in a public forum. Please contact our official support team directly at support@felixpagos.com or send us a private message so we can investigate your case immediately and confidentially. We are here to help you.