
About
This app provides real-time AI coaching for field service technicians during customer interactions. It records service calls, offers AI-powered feedback, and generates transcripts, ensuring compliance with consent regulations.
What's New in Ferg AI
1.16.0
October 26, 2026
Clock in and out (for companies that use Ferg AI Hours): clock in, take lunch and clock out with one tap, even without signal; your punches send by themselves when the signal comes back, even if you close the app. Your time on the clock shows live on the Lock Screen of your iPhone or iPad and on your Apple Watch, with Start lunch and Clock out buttons; Clock out opens the app on the two clock-out questions. Lunch and clock-out reminders come even when the app is closed, with a button to start lunch right there. Clock in from the lock-screen reminder and ask your manager to correct a time. While you're on the clock, the app notes where you are from time to time, as the Hours notice you accept says; never at lunch or after you clock out. My week: see each day's hours the way your manager's Timesheets works them out, overtime and double time included, with the week's total and a pay estimate before taxes. Look at this week or the five before it, and where your company turns it on, confirm your week or say something's wrong. Time off: see how many sick and vacation hours you have left, and ask for time off. Your manager gets a notification, and you get one with their answer. Today: technicians now start on one simple screen with the job you're on and big buttons to record the visit, take the before or after photo, add the parts you used and ask Ferg. For the underground crew and apprentices (where your company turns it on): a simpler app with big buttons for clocking in and out, job photos, parts used and buying parts with the receipt, and nothing that records. Office staff can clock in and out too. Purchase Orders: pick one of today's jobs and your PO number appears on the camera, big enough to show the counter. Photograph the receipt and the purchase order fills itself in. Job photos: a before and an after photo of each job, even without signal. Ferg AI reminds you while you're on the clock.
MoreUser reviews
FAQ
How does Ferg AI coach technicians?
Ferg AI coaches technicians in real-time during customer calls by analyzing recordings and providing AI-powered feedback scored across 8 categories. This feedback is delivered within 60 seconds of the call's completion.
Is Ferg AI available on multiple devices?
Yes, Ferg AI is supported on Apple Watch, iPhone, and iPad, allowing for flexible use in various field service scenarios.
What are the pricing details for Ferg AI?
Ferg AI is priced at $110 per technician per month during its early access period. There is no setup fee, and users can cancel anytime before the trial ends.
How does Ferg AI handle customer consent for recordings?
Customer consent is mandatory before every recording, and the app is compliant with state-specific regulations like California's §632 all-party consent. Employees are also informed about monitoring at first launch.
How often is Ferg AI updated?
The latest version, 1.1.0, was released on August 2, 2026, indicating a recent update. The app is generally updated to ensure compliance and feature enhancements.
What makes Ferg AI's transcripts unique?
Ferg AI generates movie-style call transcripts with speaker labels, providing a detailed and easy-to-follow record of service interactions for review and analysis.
Does Ferg AI integrate with other business tools?
Yes, Ferg AI features automatic ServiceTitan job linking, which helps streamline workflows for businesses using that platform.
What is the user sentiment for Ferg AI?
Based on available data, Ferg AI has a perfect rating of 5.0 stars from 1 rating, suggesting a highly positive initial user experience.




