Best Gym
Lindy and the staff are amazing and so understanding. They have worked hard to create such a friendly and welcoming atmosphere
Terrible app!
This app is awful. I keep getting the “try again” message, and booking times loaded are always incorrect. Very frustrating!
About women
Thank you for accommodating my request for the best deal in joining .
Outstanding sense of warmth and welcome . Your excellent communication skills won me . You made joining so immediate and easy . You gave a sense of belonging . Thank you for making it affordable .
Go fernwood Ascotvale. Great teamwork !
Outstanding sense of warmth and welcome . Your excellent communication skills won me . You made joining so immediate and easy . You gave a sense of belonging . Thank you for making it affordable .
Go fernwood Ascotvale. Great teamwork !
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Hypoxi
Love love love what hypoxi is doing for me losing weight and feeling great about myself.
Great Culture
Woman supporting woman in a space where you feel secure and seen.
Great, friendly and helpful staff and clients
I walked into a complete new and very much improved gym last night for the first time in 18 years since I was a last a member of Fernwood gyms in Ferntree Gully. I was immediately seen and Rose was extremely friendly, caring, patient towards m and understanding and supportive of my weight loss, improved health, fitness and strength goals. I felt excited snd also calm as I was been well looked after and I am very happy to have joined the gym yesterday and completed my first workout. The facility manager and hypoxi coach were also fantastic, encouraging and extremely efficient and helped me in fulfilling my needs and goals and also worked hard to get me the best deals possible. The women who I met in the gym were lovely and friendly and I look forward to seeing them again snd making my gym experience that much more enjoyable and rewarding. Thank you all so very much, a pleased and grateful new gym member, Magdeline Avramidis xx
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It’s very bad
There’s issues with accessing the app. It’s hard to login it says wrong password and you try again and put the password and it allows u into the app and then logs you out and you can’t log in since it says wrong password again.
Fernwood Fitness is my dream gym
The staff are very nice and helpful and I feel so happy and confident. It is my favourite place!
App Not Functional and It Has Lots of Issues
The app doesn’t work when trying to use the booking session and most of the time doesn’t have the correct cut of time set up.
Love the gym but the app is terrible.
Love the gym but the app is terrible.
Don’t like it
Sorry but don’t like this as much as the older design. There’s not enough detail on the class booking info. Eg: beginner class, intermediate, advanced etc.
Love the gym, HATE the app
This is not a review of the gym itself, I absolutely love my Fernwood gym! This review is purely about the app which is really poor.
Strangely, my previous review seems to have been deleted which is disappointing, as I was simply pointing out genuine issues that exist. While I acknowledge that there have been some improvements, like finally being able to see the full timetable on one screen, many problems remain.
The user experience is seriously lacking. It doesn’t feel like someone with UX design experience was involved in creating this app. It’s incredibly slow and not due to internet issues. Booking a class takes far too long, with noticeable delays on every screen. Even after pressing “book,” you still have to wait several seconds for the tick to appear confirming your spot.
A frustrating change is the removal of automated calendar integration. This used to work perfectly, and now I have to manually add each class to my calendar, and again wait several seconds for this work. This step feels really clunky.
You can no longer see your position on the waitlist, which was another useful feature in the old app. If I’m first on the list, I’ll likely attend and hope for a spot, but if I’m third or fourth, I’ll make other plans. That small feature made a big difference.
Another feature that’s gone is the ability to set reminders to book classes each week. Now even though the full calendar view shows a “Book” button, it doesn’t allow you to book more than a week in advance. The only way for you to figure this out is to click into every screen to get to the book button for it to then tell you can’t book.
This is a great example of “if it’s not broken, don’t fix it.” The previous version had issues, but it was far more functional. It feels like little thought has gone into what your end users actually need from a fitness app.
Overall, this app is still far from what Fernwood members deserve. It’s a poor user experience that makes engaging with the gym more difficult, not easier. I really hope Fernwood continues to invest in improving this and takes into account the feedback from its members.
Strangely, my previous review seems to have been deleted which is disappointing, as I was simply pointing out genuine issues that exist. While I acknowledge that there have been some improvements, like finally being able to see the full timetable on one screen, many problems remain.
The user experience is seriously lacking. It doesn’t feel like someone with UX design experience was involved in creating this app. It’s incredibly slow and not due to internet issues. Booking a class takes far too long, with noticeable delays on every screen. Even after pressing “book,” you still have to wait several seconds for the tick to appear confirming your spot.
A frustrating change is the removal of automated calendar integration. This used to work perfectly, and now I have to manually add each class to my calendar, and again wait several seconds for this work. This step feels really clunky.
You can no longer see your position on the waitlist, which was another useful feature in the old app. If I’m first on the list, I’ll likely attend and hope for a spot, but if I’m third or fourth, I’ll make other plans. That small feature made a big difference.
Another feature that’s gone is the ability to set reminders to book classes each week. Now even though the full calendar view shows a “Book” button, it doesn’t allow you to book more than a week in advance. The only way for you to figure this out is to click into every screen to get to the book button for it to then tell you can’t book.
This is a great example of “if it’s not broken, don’t fix it.” The previous version had issues, but it was far more functional. It feels like little thought has gone into what your end users actually need from a fitness app.
Overall, this app is still far from what Fernwood members deserve. It’s a poor user experience that makes engaging with the gym more difficult, not easier. I really hope Fernwood continues to invest in improving this and takes into account the feedback from its members.
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Slow
This app is painfully slow.
Love the gym but really don’t like their new app
The group class booking system is so weird and annoying now. Why would you try to fix what wasn’t broken? I don’t like the weird text list of booked classes. I want to see them on the timetable like before where it’s easy to see them and tell them apart. Especially now I need glasses and have to squint to read the tiny text that’s all mushed together. I’m younger than many of the members at the gym so I doubt I’m the only one squinting and struggling to read it. You need to make this more user friendly especially as there are a lot of older members. I don’t like using this app now. Had no problem with it before the update which also kicked me out and made me have to get my password reset because I then suddenly couldn’t login using the same login info I had been using for years…
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Behaviour bad
Staff behaviour I don’t like jt . They always sitting the chair . Like gossip.when i call them they coming late.
I am a new member but there behaviour very rude..
I am a new member but there behaviour very rude..
Worst app update in the history of apps
This has to be one of the worst app updates ever to have been considered - it looks like very little UX was considered. It’s clunky, takes way to many clicks to book a class and no health data has been migrated from the previous app. It lags, I feel like we’ve gone into dial up on a smartphone. They’ve eliminated the auto add to calendar once you book a class so it’s another button to push on an app that already lags.
This is an externally frustrating app to use and even makes me consider calling the club to book over the telephone rather than suffer through the app.
This is an externally frustrating app to use and even makes me consider calling the club to book over the telephone rather than suffer through the app.
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Useless app
So many glitches. When I first joined, you could view machines and how to use them which I found really useful considering some machines do not have a description. Now it's disappeared which is annoying. I don't use the app now.
Poor quality app!
UPDATED, I’ve got more to say about the apps latest update.
Not a gym review – I love Fernwood, but the app needs serious work.
The latest app update is frustrating and feels like a step backward. It seems no one with solid UX experience was involved in the redesign. Here’s what I’ve noticed, SO FAR:
1. Timetable:
You can’t view the entire timetable easily, which is a fundamental feature for any gym app. As someone who enjoys all class types, this limitation is extremely inconvenient.
2. Waitlist Problems:
Some classes don’t allow me to join the waitlist, even though the gym confirms there is a waitlist. It no longer tells you where you are on the waiting list.
3. Calendar Integration Issues:
Classes do not automatically or add or remove themselves to/from my calendar despite the settings being correct, this previously worked on the app.
4. Booking Experience:
Booking a class is now cumbersome and time-consuming. Previously, a single click was sufficient, but now I have to click into each class, wait for the process to complete, and deal with delays before seeing the confirmation tick. It takes twice as long to book classes compared to the previous version.
Classes can only be booked a week in advance, however all classes appear as if you’re able to book them, previously it told you when you could book the class from. And yet another feature which has been removed is the ability to set reminders to book classes once they were open for booking.
5. Notification Failures:
Notifications for coming off the waitlist (when I can actually add myself) are inconsistent. On the flip side getting notifications in the middle of the night about upcoming classes. Again this was something that worked perfectly well within the old app.
Without reliable notifications or calendar updates, I have no way of knowing if I’ve been added to a class unless I manually check the app.
6. Overall Clunkiness:
The app feels slow, clunky, and poorly designed. These “little” inconveniences make it a chore to use, which is disappointing for a tool intended to enhance the gym experience. I also find my self needing for “force close”the app frequently because it freezes.
The app designers should consult UX experts to improve functionality and create a seamless user experience. At this point, I dread using the app and am tempted to ask the lovely reception staff to book my classes instead. I’m all for digital enhancement, if it’s done well with user and front of mind.
Not a gym review – I love Fernwood, but the app needs serious work.
The latest app update is frustrating and feels like a step backward. It seems no one with solid UX experience was involved in the redesign. Here’s what I’ve noticed, SO FAR:
1. Timetable:
You can’t view the entire timetable easily, which is a fundamental feature for any gym app. As someone who enjoys all class types, this limitation is extremely inconvenient.
2. Waitlist Problems:
Some classes don’t allow me to join the waitlist, even though the gym confirms there is a waitlist. It no longer tells you where you are on the waiting list.
3. Calendar Integration Issues:
Classes do not automatically or add or remove themselves to/from my calendar despite the settings being correct, this previously worked on the app.
4. Booking Experience:
Booking a class is now cumbersome and time-consuming. Previously, a single click was sufficient, but now I have to click into each class, wait for the process to complete, and deal with delays before seeing the confirmation tick. It takes twice as long to book classes compared to the previous version.
Classes can only be booked a week in advance, however all classes appear as if you’re able to book them, previously it told you when you could book the class from. And yet another feature which has been removed is the ability to set reminders to book classes once they were open for booking.
5. Notification Failures:
Notifications for coming off the waitlist (when I can actually add myself) are inconsistent. On the flip side getting notifications in the middle of the night about upcoming classes. Again this was something that worked perfectly well within the old app.
Without reliable notifications or calendar updates, I have no way of knowing if I’ve been added to a class unless I manually check the app.
6. Overall Clunkiness:
The app feels slow, clunky, and poorly designed. These “little” inconveniences make it a chore to use, which is disappointing for a tool intended to enhance the gym experience. I also find my self needing for “force close”the app frequently because it freezes.
The app designers should consult UX experts to improve functionality and create a seamless user experience. At this point, I dread using the app and am tempted to ask the lovely reception staff to book my classes instead. I’m all for digital enhancement, if it’s done well with user and front of mind.
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Issues with login
ALWAYS says my login details are wrong. Instead of clicking the normal login, I have to pretend to sign up each time I use the app. So annoying!
App issues
Since the app has been updated the usage is quite bad. I can’t even open my app some days, which means I can’t book or cancel classes. This is super disappointing when you’re paying money for a service and you can’t as intended. My current app just shuts itself down whenever I try to open it. I’ve tried resetting my phone and that doesn’t work, I also can’t update the app or troubleshoot at all. I’ll just have to wait until it is fixed. The app was fine how it was before and worked perfectly. Understanding issues come with change, especially system and app changes. However there is no informations or comms on what to do, when it’s being fixed and what to expect.
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THE OLD APP WAS SO MUCH EASIER AND CLEARER
THE OLD APP WAS SO MUCH EASIER AND CLEARER, EVERYONE I KNOW HAS COMPLAINED ABOUT YOUR NEW APP. I DO NOT UNDERSTAND WHY DID YOU HAVE TO CHANGE IT COMPLETELY. IMPROVEMENTS ARE GOOD BUT NOT WHEN YOU COMPLICATE IT.
PLEASE BRING THE OLD APP BACK AT LEAST 40 OF YOUR MEMBERS THAT I PERSONALLY KNOW HATE IT, SO I WOULD THINK EVERYONE ELSE FEELS EXACT THE SAME!
PLEASE BRING THE OLD APP BACK AT LEAST 40 OF YOUR MEMBERS THAT I PERSONALLY KNOW HATE IT, SO I WOULD THINK EVERYONE ELSE FEELS EXACT THE SAME!
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