FieldERA

FieldERA is a complete field service management app for service teams, technicians, and the customers they serve. It connects your engineers, dispatchers, and back office in real time so every job gets done faster and tracked accurately. FOR FIELD ENGINEERS • See assigned jobs and work orders with full customer and equipment details • Geo-verified attendance check-in and check-out • Start trip, share live ETA, and navigate to the customer site • Record job execution, add spare parts, and capture customer signatures • Scan QR codes and barcodes for equipment and inventory • Raise spare-part requests and confirm receipt • Submit leave requests, vehicle pre-trip checks, and inspections • Works offline and syncs automatically when back online FOR CUSTOMERS • Raise and track service requests • View appointments, tickets, equipment, and invoices • Get real-time status updates and notifications FOR DISPATCHERS & MANAGERS • Assign, reassign, and reschedule tickets • Monitor technician availability and job progress • Track SLAs and handle escalations Push notifications keep everyone informed of new assignments, status changes, and urgent alerts. FieldERA is intended for organizations using the FieldERA platform. Accounts are provisioned by your organization’s administrator.