Filen User Reviews

Filen - Cloud Storage
Filen - Cloud Storage
Filen Cloud Dienste UG (haftungsbeschraenkt)

Customer Experience

Positive experience47.1% of reviews
Neutral16.1% of reviews
Negative experience36.8% of reviews

~ Based on 87 written reviews from the US App Store.

What users say

Is Filen Safe?

Filen - Cloud Storage appears mostly safe based on user ratings. AppsHunter Safety Score for Filen is 75/100.

This assessment is based on 122 user ratings, with an App Store average of 3.8/5.

Safety Analysis

64.8% of ratings point to a safe experience
11.5% of ratings suggest some concerns
23.8% of ratings point to a risky experience

~ Based on 122 App Store ratings for Filen.

Is Filen Legit?

Filen - Cloud Storage appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Filen is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

new update

new update made the app unusable

Really good!

The new update has improved the Filen so much!

Only crashes

I just started using this service, and I want to like it so bad. The Linux desktop app works well for me so far, but I haven't been able to use the iOS app here successfully at all. My first real use case (and reason for signing up) is to share large video files (for example, a much longer than necessary elementary school musical), beyond what Ente supports. But attempting to do literally anything with the files mov files uploaded from Linux results in either a hang or a crash. I hope this isn't the rewrite that I've seen discussed in places. I guess I can look forward to that.
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Needs some work

I love what this app can do. I also love that itโ€™s based in the EU, however, the UI is very buggy, especially if you rotate from portrait to landscape on an iPad. Sometimes the sorting options menu doesnโ€™t open either. Needs work.

Music pause when I minimise the app

App is good but music pauses when I minimise in iphone 13,
Is that intentional feature or it is a bug, whatever it is this should be fixed.

Sign up is a pain

I tried to make an account so I can download a file online. Despite having an account set up page, you cannot sign up using the app. You have to do it online. I tried to on the app for like 20 minutes.

Notes ๐Ÿ˜ญ

I decided to move my Apple Notes to Filen, and it was an absolute nightmare. At first, I thought everything went great and smoothly, but soon I found out that I hadnโ€™t transferred anything at all, because everything either disappeared for an unknown reason or simply wasnโ€™t saved. I also noticed an interesting โ€œfeatureโ€: when you change the note type (for example, from plain text to rich text) while you already have some text in it, the text just disappears. Donโ€™t get me wrong โ€” I really like the app, and I can see you have some really good and convenient ideas, like Notes and Music, for instance, but the implementation is really not good enough to use those features. I also believe I lost some of my uploaded photos, but I canโ€™t prove it.
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Reliable and secure

Really appreciate having alternative cloud storage options that are reliable, secure and privacy preserving. I found Filen after shutting down my iCloud that was spamming me by Apple. Do you need a way to backup your iphone photos without paying thousands of dollars to a multi-trillion dollar company? This cloud service makes a great backup option! Great customer service too, I had reached out more than once and the kind people there were quick and efficient at getting my issues resolved quickly. I highly recommend this. Thank you Filen.
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Meh

Itโ€™s alright

Everything is best

Recommend for everyone.

Where the button to disable changes

IOS able to see it but where is Read-only button so I donโ€™t make changes by mistake

If the file provider donโ€™t have a read-only not using it option

Reliable cloud storage at a great price

I love this service! The desktop applications are fantastic! The ios app can feel a little clunky sometimes, but the developers are regularly updating it and making it better. The browser experience on a computer interface is fantastic, though, which is why I still provide the glowing 5-stars!

Canโ€™t Navigate App Anymore

I signed up find by myself earlier but now canโ€™t access UI with VoiceOver on anymore (I am fully blind and was interested in life plans)

unreliable and crashing

app constantly crashes when trying to upload my photos. The uploading is also very slow when it does work. completely regret signing up for this

Bad updated

The latest updated version was really bad. Can't see the uploading progress

Really good cloud backup

Filen is a really good backup up solution.

Crashing

The app crashes when you try to upload stuff with the current few versions of IOS. This is making it very very difficult to upload my photos and videos I pay filen to host. This is shaping my opinion of this company. Iโ€™ve tried different settings, networks, etc. It just crashes whenever accessing photos from my albums after a like 20 seconds. So even if I select photos to upload and it starts uploading itโ€™ll crash. Iโ€™m having to keep re-opening the app over and over and over to get a few photos to actually go through. Iโ€™ve restarted over 60 times trying to get some vacation photos up as it uploads like 1 photo per crash. I have full access to my photos in my settings, my phone and the app are fully up to date, Iโ€™ve done more troubleshooting than I probably should have.

Please fix this broken application.
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Love the company, hate the app

The latest app overhaul is 10 steps backward. Basic features are still missing and the layout is even less navigable than before.

Major Update ๐Ÿ˜ค

Donโ€™t know what you have done here with this update the end of October early Novemberโ€™25 Guess weโ€™ll see what you do.

Disappointing update

The fundamentals of Filen remain great, but the iOS update has been a large disappointment. The biometric login feels like a step backward with the new prompt, load times feel longer with the appโ€™s lock features having a delayed load when the app is brought into focus from inactivity, and QoL features such as gallery navigation have seemingly gone away.
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