Files User Reviews

Customer Experience

Positive experience14.0% of reviews
Neutral10.2% of reviews
Negative experience75.8% of reviews

~ Based on 2,486 written reviews from the US App Store.

What users say

Is Files Safe?

Files has mixed safety signals based on user ratings. AppsHunter Safety Score for Files is 58/100.

This assessment is based on 7,425 user ratings, with an App Store average of 2.9/5.

Safety Analysis

41.8% of ratings point to a safe experience
9.1% of ratings suggest some concerns
49.1% of ratings point to a risky experience

~ Based on 7,425 App Store ratings for Files.

Is Files Legit?

Files appears to be a legitimate app. AppsHunter Legitimacy Score for Files is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

hidden data stuck on my device

8GB of icloud drive appear in my storage but there's nothing in my icloud drive. there's no way to delete it so i only have about 20gb of space due to the bloated OS size.
p.s. apple, go beg you rich friends for money instead of preying on your broke af users. there's a reason we don't have your newer devices: we don't have any money to upgrade. this tactic of sabotaging your older devices is obvious and only makes me want an android if i ever get the chance.
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Terrible smb support

This feels like it was written by an intern. Terrible SMB support, USB also is terrible outside of very basic use cases. Completely unreliable

How do the engineers creating this pile of useless garbage, use it? It’s terrible pointless useless.

I saw a review that believes people hate it for the lack of bells & whistles. THATS NOT REMOTELY CLOSE TO THE ISSUES.

You Can’t simply scroll photos left or right. You need to swipe it hard and fast; that isn’t a bell or whistle that’s basic functionality this app Doesn’t have. It’s useless

THERE IS ABSOLUTELY NO WAY THE PEOPLE THAT BUILT THIS USELESS garbage actually use it. It doesn’t do anything worth taking up Space for, it’s useless. Apple hires the dumbest morons Seriously who build a pile of trash that has all the functionality of 1980’s Texas Instruments Calculator.
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Into the West

Far, far, into the night / Your calling guided you / horizon filled with red and yearning / of a childless ma

Auto crash problem

This app is incredible but there is problem that it itself crash. However it solve this problem itself but it takes 4 to 5 days . I request to the developers to solve this problem🙏

Crashes constantly

Won’t even boot up anymore. Frustrating that I need to find ANOTHER app for this basic functionality.

Issue saving documents

I’m unable to save any PDF, World files and Excel spreadsheets from ChatGPT.

It’s really boring

Why does this app even exist like why can’t you save the files in the app that you actually got them like it’s really weird like and it’s really boring, but I never ever ever opened this app in my life for nine years. I’ve been living like what the heck

Gimme-tv

Not responding and won’t open

Not open at all

Trying to open the app since week now and still not working and doesn’t display my saved files !!!!!!!

Privacy nightmare

This app is very handy for viewing files and works mostly as expected. But you cannot clear your “recents” or files you’ve previously opened cache. Big misstep here. In the past I’ve used this app in conjunction with an external drive to view tax or medical records which the app keeps a record of and will not allow me to clear that cache. There is no fix. So be warned that any file you open will permanently be in your recents folder.
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Meh

Pretty annoying that we can’t move the sidebar while opening a file. I’d like this to be an update option soon.

File where deleted and constant glitching

After completing my work and uploaded on files,my work disappeared and was unable to recover it.This happened multiple times.Files also glitched constantly removing sentence’s or paragraph’s .

Slow

Files are slow to pull up, app needs a lot of work

Not working

I connect my card reader, it sees it for a split second and then disappears. It worked early yesterday, what gives

Files never save

I am trying to apply for a job that requires a file downloaded from this app, but the app keeps freezing and refusing to download anything from my drive. Completely useless.

How do the engineers creating this pile of useless garbage, use it? It’s terrible pointless useless.

It doesn’t do anything worth taking up Space for, it’s useless. Apple hires the dumbest morons Seriously who build a pile of trash that has all the functionality of 1980’s Texas Instruments Calculator.

as a dairy farmer would say, “FILES SUCKS HIND TEAT!!”

Dairy cows have 4 developed milking quarters, but 2 others never develop > THE HIND TEATS. This phrase is the strongest put down a dairy farmer can make!

I have given up on Apple’s FILES and MAIL, their developers should be headed back to Washington state and rejoin Microsoft.

Very buggy please fix

There has been this glitch for a while, where if i skip too much of a video, the play button and duration bar are stuck on the screen, recently there has been another glitch where if I choose to sort by "Date" it is stuck on sort by "Name"

No longer works

This app no longer functions. It constantly crashes when I attempt to open it. Removing and reinstalling does not clear the problem, indicating an underlying issue with the app. This used to be a useful way to manage files on my iPad. No longer. Don’t bother using it, at least until Apple fixes whatever problem they have caused.
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