Files Reviews: Is It Legit?

Customer Experience

Positive experience14.1% of reviews
Neutral10.1% of reviews
Negative experience75.8% of reviews

~ Based on 2,561 written reviews from the US App Store.

What users say about Files

Is Files Safe?

Files has mixed safety signals based on user ratings. AppsHunter Safety Score for Files is 57/100.

This assessment is based on 7,586 user ratings, with an App Store average of 2.9/5.

Safety Analysis

41.8% of ratings point to a safe experience
9.0% of ratings suggest some concerns
49.2% of ratings point to a risky experience

~ Based on 7,538 App Store ratings for Files.

Is Files Legit?

Files appears to be a legitimate app. AppsHunter Legitimacy Score for Files is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Nightmare experience in this app

When I scrolling through the files and searching the “documents” sometimes never shows up any results in external drive working perfectly fine
And it seems made my phone seem extremely overheating when opened the mp4 file and transferring file which is why it was so terrible experience, worst app ever
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A danger to your files!

User, Beware: Ordinarily, “clearing” a list is a benign action! Not so with Apple (for ANY app and on ANY of their devices!) Rather than “clearing,” the app actually DELETES the files from the device! The user is not warned about what the real action is or what it actually does, and the real action is not reversible. Apple needs to be more responsible with their use of words, of the difference between “Clear” and “Delete”!
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Basic functionalities missing

How can an Apple native app miss abilities to even sort files in folders on iCloud Drive!?

WOOOOOW!

oh! Files woooow!

Works great!

I see the ratings on here and I don’t agree with them! A lot of them give one star, but I remember when I had to download my first Bible lesson and I didn’t know where it went and I searched through my phone and there was a Files app. I have been using this app for years! And I think it works as is is intended to do.
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Files deleted

Stopped working all of a sudden. All of my saved files have been deleted.

Could use some work

User interface could be easier to navigate and make it so I can use this app to change my wallpaper without relying on the photos app all the time.

Unreliable but adequate

The files app is one of the weaker aspects of Apple’s iOS ecosystem. There is no way to sync the files app. with any of the major cloud services. You are tied to iCloud. If your business is not legally allowed to use iCloud, there is no way to sync your stuff to the cloud unless you pay for a third-party service
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Meh

Only works for when you need to access documents stored on the iPad. Doesn’t integrate well with other cloud servies. Keeps crashing, when I access Google or OneDrive

Buggy mess…

This app has far too many issues it’s ridiculous.

Files frequently disappear, preview rarely works at all and view preferences like sort, list, favorites and servers reset every time you navigate to a new folder or relaunch the app,
among countless other issues.

3rd party file apps don’t have these issues, it’s a shame you cant replace the native files app completely :(
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One of them is lying🫶

So I’m trying to post a song on SoundCloud, and I go to record the song, save it to files and upload it. It’s in the files, but when I go onto SoundCloud it isn’t there. Idk, maybe I gotta complain to SoundCloud about that.

Freezes and crashes

This started happening with the latest version of iOS. The apps keeps freezing and crashing. Practically unusable.

Utilities: Files

Great app that has endured the test of time and become better with each update over time. Really easy to learn, use and get use out of. Just what you expect in a good File Explorer.

PDF Filling Problems

Files works for browsing iCloud files, but the iOS 26 update has introduced so many challenges, bugs, inconsistencies and unnecessary additional steps to accomplish tasks, that it doesn’t seem like an Apple app. PDF form filling, in particular, is an unintuitive, cumbersome chore, often losing entered data to crashes, or inexplicably duplicating all filled fields the second time a file is opened, and many inconsistencies when filling the same PDF between iOS and macOS. It works much much better than the new Preview app, but neither of them seem to have undergone proper quality control checks for usability…much like the rest of the Liquid Glass revamp😢😬
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Awful

Doesn’t edit properly. Waste of time. Awful!

its bad

app freezes and crashes everytime i try to do something in the app and its getting really frustrating. i only use it to get my dash camera footage and i cant even do that

It's blowing my mind how Apple made this...

This app doesn't have many features that you can find in other file managers, ability to connect smb shares nowhere mentioned, you need to search it manually through forum's.
Most annoying problem is freezing for no reason, just in any moment while you working with files, app can bug and all your files and drives just disappears, app stops responding on almost anything, and even in other apps you won't able to choose any file cus app broken, you only able to fully restart phone to fix this until it break again.
I've never seen anything like this nowhere, only this app and only on iOS
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Clunky

I can select and delete files saved in my iCloud, but cannot do the same for files saved on my iPad. Apple does this a lot. Their photo app is cluttered. You can’t rearrange photos in the “all” library, instead have to scroll and scroll to find the pics you want to save in separate albums. A near trillion dollar corp and we have to settle for “mediocre” at best. :(
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Simple, but does what it’s meant to do.

I do however treat it like filling cabinet, and filling cabinets have locks. PLEASE HAVE AN OPTION TO PASSWORD PROTECT INDIVIDUAL FILES! Not everyone who has access to my phone should have access to every private file

Compress + Export

Apple needs to add native PDF file-size reduction directly into the Files app on iPhone.

Today, I spent nearly 40 minutes trying to send a scanned medical document because the PDF was 25.5 MB and the receiving system had a 4 MB attachment limit.

Files offered a Compress option, but that only created a ZIP file, which the receiving system wouldn’t accept. There was no straightforward option to reduce the actual PDF size.

Users should not have to rely on third-party websites or applications to perform something as basic as reducing a PDF’s file size.

Please add a clear Reduce File Size / Compress PDF option directly into Files, with selectable compression levels and an estimated output size.
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