Wish it worked consistently
Kept dropping “friends” and stating I didn’t have any. Bought three year subscriptions for me and two kids in January. One has started stating it has expired. Had to continuously allow location sharing even when set through the settings. While it worked, it had good functionality but now is just a waste of money.
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Do not waste your time
It never works! The only person it tracks is me!! I paid for it for my family phones and no matter what I do it will only track me! Wasted my money!
Unresponsive after purchase-DO NOT BUY
Tracking was two days behind. Uninstalled, reinstalled, never received verification code to register app. Unresponsive to emails-still waiting and still can’t use app. Use to love this app and used it every day for years. What has happened?
Purchased this footprints app
Downloaded this app seems pretty good but doesn’t send you the verification code. Tried to resend code but can’t. RIP OFF
Just Don’t
Waste of money
Disappointed
Very disappointed in this App
Worked for the first day and hasn’t since. Not updating and unable to track my child. All setting are set where should be on both phones - still no success! Would not recommend.
Worked for the first day and hasn’t since. Not updating and unable to track my child. All setting are set where should be on both phones - still no success! Would not recommend.
Needs Search for the Geo Fence Feature
Giving it two more stars than it deserves only because it works, despite the inconveniences I mention below.
I’ve not found it as hard to set up as others may describe, but am dismayed that when setting up a geofence you have to physically scroll the map and zoom in to the location you want. For some reason they have not provided a search function to allow you to pinpoint an exact address.
Very inconvenient for when you are setting up a geofence in a location that is far away (I.e. across the country) and you don’t know enough about the location. I had to switch back and forth between the phone’s native map app and Footprints several times to pinpoint the locations for my long distance geofences.
Also, when setting a geofence the map can only display in hybrid mode, even when you change the main screen’s map settings to just a plain old graphical map. This makes setting a the above mentioned long distance geofence even more cumbersome, as the map refresh rates are much slower.
It would also be great if you could use a logged waypoint to set up a geofence. No can do.
Lastly in the complaint department, tracking others won’t work unless you switch both location tracking and location sharing on for your own phone, even though you may not be giving others (I.e. your kids) permission to track you. What this tells me is Footprints is forcing you to track yourself and is likely using your location data for their own purposes.
I’ve not found it as hard to set up as others may describe, but am dismayed that when setting up a geofence you have to physically scroll the map and zoom in to the location you want. For some reason they have not provided a search function to allow you to pinpoint an exact address.
Very inconvenient for when you are setting up a geofence in a location that is far away (I.e. across the country) and you don’t know enough about the location. I had to switch back and forth between the phone’s native map app and Footprints several times to pinpoint the locations for my long distance geofences.
Also, when setting a geofence the map can only display in hybrid mode, even when you change the main screen’s map settings to just a plain old graphical map. This makes setting a the above mentioned long distance geofence even more cumbersome, as the map refresh rates are much slower.
It would also be great if you could use a logged waypoint to set up a geofence. No can do.
Lastly in the complaint department, tracking others won’t work unless you switch both location tracking and location sharing on for your own phone, even though you may not be giving others (I.e. your kids) permission to track you. What this tells me is Footprints is forcing you to track yourself and is likely using your location data for their own purposes.
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Stopped working
Worked for about two days and then stopped. Tried some of the solutions mentioned but it won’t let me sign in or reregister. Website has not been updated since IOS 7.
Worthless
Don’t waste your money. This app quit working several months ago. I was told my subscription expired so I paid to renew and it still dies not work. I contacted support and it never got fixed. I am deleting from my phone.
Won’t work since iOS update
App not working since update. Please fix this!
Waste of time
not even used the app and it expired the day before my birthday last year!!!!! dont even get a trial before they want money 👎🏻
Do NOT buy
I will be disputing this on my credit card bill, does not work, can't find my son to sync app. DO NOT waste money
Waste of money
I purchased the app three days ago and it won't let me register as it keeps saying there a error. I want my money back!!
Once it's configured properly, it's very good
My wife and I have been using Footprints for over a year now to track our two kids. It took us quite a while to configure the app and indeed customer service didn't really help. But once we figured it out, we were able to add many locations (fences) and now we get notifications whenever our kids arrive/leave home, school and all their activities. It's also pretty accurate and doesn't waste too much battery. We just renewed our subscription for all 4 of us for two years ($5.99 if I'm not wrong). I had issues with the renewal and it charged me 5 times, but I just called Apple Customer Service and got my money back right away. It turned out I had to uninstall and reinstall the app and then it worked like a charm. To my best knowledge it's the best app that keeps track of the kids whereabouts out there. So don't get discouraged if it's hard to set it up or if customer service is not good. It's worth using it once you go through the hurdles.
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Crashed again
Used to work great - recently it had been loading with only a grey screen.
I sent a message to them on the 25th of Sept with no reply at all. Has crashed again, and again.
Sucks double because I just PAID to extend my contract of 3 devices!!!!!!!!
I sent a message to them on the 25th of Sept with no reply at all. Has crashed again, and again.
Sucks double because I just PAID to extend my contract of 3 devices!!!!!!!!
Horrible
I bought the service for all 3 of my devises and it does not track at all. No customer service and no way to contact developers
Horrible!
Do not buy! Once you buy the app doesn't even open. And doesn't do anything $4.00 wasted on my part.
Rip off!!!
Stopped working and when I tried renewing it took my money 5 times! No support response. This is a scam- run away!
Doesn't work
Don't waste money on it. Downloaded on 3 iPhone 6s pluses and none of them work.
So far no good.
I downloaded it sounded cool to track my son. Bought a two year subscription on both devices. Crappy tracker app when it works shows where he is. Huge delays get notifications hours later. I really want my money back.
