John Fox
In your app conversion I have lost most of my back issues.
publisher 👉👈 app developer
The app doesn’t give subscribers access to the archive library even if the subscription includes it. The publisher and app developer just point their fingers at each other instead of taking ownership and fixing a stupid situation.
New app
Zero stars in execution of new app!!! In the digital age it shows how little the publisher it has interest in the customer experience by how new app Integration with account data is basically non existent and puts customers into hours of work to access their account and content
Subscriber for years
The old app worked great .. this app wants you to pay for issues ..
The worst app on the iTunes Store
Do not under any circumstances download this app as it will take your money and then not allow you access to the issues you have purchased. I have been a subscriber since September 2012. like all of my magazines that I purchase, I prefer to have the issues on my iPad so that I can easily refer back to them when I am not on a Wi-Fi network since the last update, the app does not allow me to access my issues, and even though I have contacted their support, they have not resolved this problem with the result that I have paid hundreds of dollars to Taunton or Zinio or whomever is providing this substandard app and have nothing for my money
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Paid for special issues are gone
Only getting the current issue. This is a fresh start. Not exactly what I want.
Can’t log in, my purchases inaccessible
Not only can I not login to view my purchased special issues, I also cannot send a service request. The app just says that’s not available and my letter for help disappears.
Find homebuilding is amazing. But this app is a huge disappointment, and the support for the app is appalling.
Find homebuilding is amazing. But this app is a huge disappointment, and the support for the app is appalling.
Caution
This magazine auto renews if it auto renews and you immediately stop the subscribtion they will NOT refund the amount paid. DO NOT DO BUSINESS WITH ANY TAUNTON PUBLICATIONS!!!!
New software
I longer have access to my subscribed account with this software update on my iPad. Can only use it with my phone. Can you fix this bug. Will not load.
Thanks
Thanks
Have subscription but always wants me to pay for newest issue
I have a yearly subscription but when I try to use the app it always wants me to pay for the newest issue. Later on it will become available. Very annoying and will most likely be canceling
This App Is A Disaster
Expected a MUCH better digital experience from Fine Homebuilding, which is an excellent magazine - but this app is a disaster (and apparently has been for years).
When you try to log in with your Fine Homebuilding account you get an error and cannot, even though their help section says print subscribers can enter their “email address and last name” to gain access to digital versions of issues. In fact, there is no verification of your Fine Homebuilding subscription whatsoever - all you have to do is create a NEW account in the app, with ANY email (that you can check a verification message for) and password, and once you click that confirmation link in that email you can sign into the app and read a couple years back of issues!
What happened here?! Did they have so much trouble getting it to work for paying subscribers that they just opened it up to anyone with a working email address (in other words everyone in 2023)?! Why are we paying for (quite costly, as far as magazines go) subscriptions to this magazine when anyone can install this app, sign up for free and read not just the current issue but the last two year’s worth?! I don’t know what they’re doing with all that subscription money, but they sure as heck aren’t putting even a small fraction of it into their app development. This is an embarrassment for an otherwise superb magazine.
*UPDATE*
You don’t even need to register or log in AT ALL. You can just install the app and you’re able to read the last year-and-a-half worth of back issues. Again, why are we paying for subscriptions when we can just read for free here???
Also, an IMPORTANT NOTE: The support email address listed in the app IS NOT the Fine Homebuilding support address listed on the website. I don’t know if the address in the app is intentionally wrong or just different, but emails to the address listed in the app go ignored/unanswered, while messages sent to the address listed on the website are actually read/replied to.
When you try to log in with your Fine Homebuilding account you get an error and cannot, even though their help section says print subscribers can enter their “email address and last name” to gain access to digital versions of issues. In fact, there is no verification of your Fine Homebuilding subscription whatsoever - all you have to do is create a NEW account in the app, with ANY email (that you can check a verification message for) and password, and once you click that confirmation link in that email you can sign into the app and read a couple years back of issues!
What happened here?! Did they have so much trouble getting it to work for paying subscribers that they just opened it up to anyone with a working email address (in other words everyone in 2023)?! Why are we paying for (quite costly, as far as magazines go) subscriptions to this magazine when anyone can install this app, sign up for free and read not just the current issue but the last two year’s worth?! I don’t know what they’re doing with all that subscription money, but they sure as heck aren’t putting even a small fraction of it into their app development. This is an embarrassment for an otherwise superb magazine.
*UPDATE*
You don’t even need to register or log in AT ALL. You can just install the app and you’re able to read the last year-and-a-half worth of back issues. Again, why are we paying for subscriptions when we can just read for free here???
Also, an IMPORTANT NOTE: The support email address listed in the app IS NOT the Fine Homebuilding support address listed on the website. I don’t know if the address in the app is intentionally wrong or just different, but emails to the address listed in the app go ignored/unanswered, while messages sent to the address listed on the website are actually read/replied to.
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Beware!
Purchased a digital content subscription, thinking that it would allow me to view and search previous issues.
That worked okay on the website.
Not great but okay.
But when I tried to look at archived issues from the iPad app it wanted me to pay!
Called support and they told this is how it works.
Unbelievable. I’m still in disbelief that this is true so if anyone knows otherwise I’d love to know.
The description says “if you are currently a print subscriber you can get access to digital editions FREE - - absolutely no extra cost “
They don’t point out that is only true for very recent editions!
The print magazine is wonderful but I’ll stay away from this nonsense until they come to their senses.
That worked okay on the website.
Not great but okay.
But when I tried to look at archived issues from the iPad app it wanted me to pay!
Called support and they told this is how it works.
Unbelievable. I’m still in disbelief that this is true so if anyone knows otherwise I’d love to know.
The description says “if you are currently a print subscriber you can get access to digital editions FREE - - absolutely no extra cost “
They don’t point out that is only true for very recent editions!
The print magazine is wonderful but I’ll stay away from this nonsense until they come to their senses.
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DOESN’T WORK
Magazine is excellent…APP is GARBAGE! Won’t let me access new issues or special issues. Customer service doesn’t know how to fix the problem, only suggests deleting and re downloading the app. FIX THIS OR GIVE ME A REFUND!!!
Login issues
Will not let me log into my account to view mobile magazines. Pop up says “log in failed. Operation could not be completed. Unsupported login type.
Amateurish developers
It works, mostly. But I’ve reported a problem about not having access to one issue three times over three months and the response is always “we’re very sorry. There’s a known issue and our developers are working on it.”
Broken app
Cannot even sign in because there is no space to type the password. Basics people!
Broken
Taunton Press should take some master classes from “Fine Software Engineering”
Bad
Worse than useless
Doesn’t work.
I paid for my subscription on the website and went to sign in the app with my email as I was instructed to do and I cannot view the magazines without paying again. Hopefully when Monday comes their customer service can fix the problem..
app is wack otherwise great magazine
app is useless, doesn’t recognize my subscription and asking to purchase every issue i try to read
