Do not play
It’s simple…I can’t withdraw my winnings.Horrible
Best customer service of any online casino
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9/17/2026 Update
I dropped my rating from 5 to 4 stars after FireKeepers dropped the RTP on some of their slots. Most notably, Blood Suckers went from 97.9% to 94%. Oof.
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FireKeepers’ app isn’t perfect. Like many real-money casino apps, it can be buggy at times and occasionally things don’t post exactly when you expect them to.
That said, what truly sets FireKeepers apart is customer service that actually serves customers.
Every time I’ve had an issue, a real human stepped in immediately, understood the situation, and resolved it on the spot. No endless waits, no canned scripts, no “we’ve escalated this for you” black hole. The support reps clearly have discretion and authority, and they use it. That alone puts FireKeepers in a different class from many larger operators.
Another huge plus: your original deposit is not at risk on their casino bonuses. If you’re playing through a 10× wagering requirement and it’s not going your way, you can simply cancel the bonus and withdraw your remaining deposit. That transparency and flexibility makes trying their promotions far less stressful than at many other sites.
I would take a slightly buggy app with fast, competent, empowered customer service over a slick interface with useless support every single time. FireKeepers consistently proves they value players not just with promotions, but with how they handle issues when they arise.
9/17/2026 Update
I dropped my rating from 5 to 4 stars after FireKeepers dropped the RTP on some of their slots. Most notably, Blood Suckers went from 97.9% to 94%. Oof.
************************************************
FireKeepers’ app isn’t perfect. Like many real-money casino apps, it can be buggy at times and occasionally things don’t post exactly when you expect them to.
That said, what truly sets FireKeepers apart is customer service that actually serves customers.
Every time I’ve had an issue, a real human stepped in immediately, understood the situation, and resolved it on the spot. No endless waits, no canned scripts, no “we’ve escalated this for you” black hole. The support reps clearly have discretion and authority, and they use it. That alone puts FireKeepers in a different class from many larger operators.
Another huge plus: your original deposit is not at risk on their casino bonuses. If you’re playing through a 10× wagering requirement and it’s not going your way, you can simply cancel the bonus and withdraw your remaining deposit. That transparency and flexibility makes trying their promotions far less stressful than at many other sites.
I would take a slightly buggy app with fast, competent, empowered customer service over a slick interface with useless support every single time. FireKeepers consistently proves they value players not just with promotions, but with how they handle issues when they arise.
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Worst casino app
I mean this app barely works. Compare it to any other casino app in Michigan & this one seems designed by a high schooler
Never win on this app
I’ve given this casino a second and a third try just now. I think the biggest one I’ve ever had is 50 bucks. The odds are terrible. I only play slots and you never win in this app. I’m trying one last time and then I’m deleting it.
WITHDRAWALS ARE BS
They put you through the ringer to withdrawal. Be prepared to have to submit a million documents to get your withdrawal in 5 days. Such a joke.
Love
This App is Very Fair With Winnings And You Get Your Withdraw In 1 Hour I Love it Here 🥰🥰🥰
iPhone version is unusable
I’ve been attempting to use this app for several months now, and it has only gotten worse and worse. First it had issues loading many of the games. Then it would get stuck on the post login screen. Now it can’t even get that far.
The tablet version works fine. The IOS version, useless.
The tablet version works fine. The IOS version, useless.
Thieves….
They have on multiple occasions claimed technical issues and have refused to pay out winnings amassing over $7700 in total, not including my original $2500, which they are also refusing to let me withdraw while looking into this issue, and it’s been well over two months. I get the runaround constantly saying it’s the game providers’s fault not the casinos. The game provider says it’s the casinos and so on and so on. They do not pay out any winnings. DO NOT USE.
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FRAUD
Worst online casino of all time, that’s anywhere from 3-5 days to receive a withdraw. Whenever you are up big they will not let you withdraw stating “ you have exceeded your withdraw limits”….. PLSSS DO NOT FALL FOR THIS
Withdraw
Been waiting weeks for my withdraw. Each time I contact support they say they will send me an email when I can come get my money. The email never comes….got on the app a couple years later. Still a joke!
Scammed
Placed a 50$ bet. Had 2 10’s, stood on 20 and dealer had a 3 then busted. I was never paid out for my bet and even have screenshots proving so. They said “we’ll review this” and yet they still haven’t paid me the 50$ I won. They’re typical grifters and scammers no better than a over the phone debt collection scam service.
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I was scared at first
lol seeing all of these reviews I was skeptical don’t get me wrong I’m use to having my funds within a hour also (like any other app) i withdraw funds on a Saturday asked a agent how long would it taken since it’s been over 3 hours they said 3-5 days (weekends) not included. I was irritated hearing that but then I check my account and here it is 1500 in my bank by 12 am midnight. and I won that off $30 thanks fire keepers casino ❤️🔥
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Black jack
Played blackjack never won anything , game stopped and never received a response from tech support they just kept my 200 Dollars .do not play this app
Not worth
All of these game crash, everytime I get a bonus the game would give me a error not worth it…
SCAM PROMOTIONS DONT EVEN DOWNLOAD THIS
Customer support is non existence I don’t know what the other botted reviewers are talking about. The app is so poorly built the bonus promotions are not even honored, you’ll follow the vague eligibility terms and they won’t honor it. $10 for $50 in Free Bets is a scam
Sucks
This app is by far the worse casino app there is do not recommend bonuses never pop and they just take your money. Deff stick with the other ones bet rivers is way better draft kings all them this one sucks!
App won’t even load
Can’t even get the app to load to play the games listed
Fake app. Worst casino app I've ever played.
The promos suck and does not work. Customer service did not resolve my issue instead of making sure your issue is solved they close out the chat. They messed with my account so I couldn't pull out my money then closed the chat. I'm deleting this app and never using it again. Money lost because I could not withdraw.
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YOU WILL LOSE YOUR MONEY
The worst experience I’ve had in terms of online casino. They promote 24 hour timeline for withdrawals, 3-5 business days at the most. Total bs I’ve been waiting for a week and their support team sucks nothing they can do. Lost over 20k because they don’t want to pay me. Worst worst worst app ever
Worst one
Worst gaming app of them all. I have played on every app and this is the only where it is impossible to win.
