Great
Very user friendly. If there is ever an issue it’s usually resolved with one phone call.
Service
Great service they have helped me every time I’ve needed it with awesome attitude
Issues
The amounts that can be deposited are too small- the process is too difficult and the ai doesn’t recognize the wording the instructions say to use
Mobile Check Deposit
The mobile check deposit function is absolutely the worst ever! It doesnt matter what you write on the back. It will reject it without fail the first time. You can change nothing and it will take it. FIX THIS for your customers!
So Easy
It is so easy to set up and monitor recurring payments, and to make individual payments - all from my phone!
Deposits
The only other thing I would like is to make deposits at the ATM and deposit using the app for checks but other than that I like it.
Works great
Easy to use and intuitive
Just Fine
Can’t find nicer people to deal with - friendly, knowledgeable, and quick to answer questions and look into questioned transactions. Also will occasionally offer an opinion (if asked) over a banking issue -even if it’s a general banking, without specifics.
Please go back to olds system
It’s terrible. It’s hard to navigate, doesn’t give full account numbers when you are checking account info. You have to go back and forth to see info on bill pay. I can’t instant transfer to my ex when see needs money. I can’t hide an account. Every account I ever had now shows up and because the account numbers are hidden I had to figure out who is who.
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Excellent New App!
Love the changes and upgrades. Works across different devices. Can lock your debit card in the new app. This thing is sweet! Thanks!
Help with new conversion
Much appreciated Robin and staff for walking me through this . Thank you ladies
