Update
Bugs
Mobile Check Deposit Nonfunctional
Great App
Keep up the good work!
Terrible app
Newest Update
Mobile deposit won’t work with new iOS update
Check deposit won’t load
iOS 16 not compatible with app
prefer the previous app
Two—when viewing transactions the list is too busy the previous app was much simpler and if you wanted to see more information about a transaction you clicked on it to view other information about it.
Three—the app keeps telling me it can’t display any information and to try again later even when going to log in as to which if you log in anyhow the error window will go away however it returns with everything you do once inside the app.
Four—-to transfer funds to another person or even if it’s another account you have it errors out and is not very functional which is annoying to me bc I used that feature in previous apps.
Five—-when asking for any type of information whether transfer to another account or even just simply setting the app up it asks for information but it isn’t totally clear as to what you are to enter. So then you keep getting errors and in my case to transfer to my other account it tells me that it can’t be done bc either the account doesn’t exist or my information is wrong.
Overall the previous app was simple and easy to use and when viewing transactions was a lot simpler bc it showed you the date the amount and who it was made to and not all the other stuff crowding up your screen. If I want to see more information I could click on it to view it. And transferring to other accounts was easier.
It’s always interesting that people and app developers make all these fancy things and so called improvements but for who? Didn’t anyone ever hear of the KISS rule in design or anything? Keep It Simple Stupid. Fluff is just fluff and most of the time annoying useless crap that in this day of age people like simplicity and stuff that works.
Response from developer
Hello! Thank you for your feedback. We just wanted to take a moment to address some of your concerns. Pending transactions are now available. We worked hard to deliver them to our members and are happy they are now available. We are looking into options for simplifying transaction data. We do understand simpler is better. This is the first report we have seen of transferring funds to another person is creating errors. Please reach out to us at Marketing@FirstCapitalFCU.com to see if we can help assist you with this. We offer members to link multiple accounts without using the add a recipient feature. To link accounts, visit a branch location or reach out to the contact center. One of the benefits with our new app is that once you add a recipient, their information is saved for future use. Again, we appreciate your feedback and would be happy to further assist you if you reach out to us at Marketing@FirstCapitalFCU.com.
