Log In
password and face id are very frustrating to use. Please make this system much easier.
So much potential, so little execution
UPDATE: The previous problems have been fixed. Unfortunately, the app now fails to show its login screen, subbing a software error popup instead.
______________
It’s a clean interface, but two issues (one fatal, the other just annoying):
1) Choosing the wrong passcode locks your account after just a couple tries. Which wouldn’t be so bad except you need to call during business hours to unlock it. Which means guessing wrong twice locks your account for a long weekend, upto 3-4 days, until you can resume your business activity. The kicker is you can type in the right password, and this may still happen: If your password has expired, the system doesn’t tell you this; it continues to state the system can’t verify your account (as it would if you mistype the password), soon locks you out, and forces you as stated to call the office next business day, which may be 3-4 days later on a long weekend. NOT GOOD(tm).
2) On the iPad app, the calendar for denoting payment dates for bill payment cuts off Thursdays and Fridays. Not deal-breaking, but embarrassingly unprofessional.
If this is your attempt to break out of the mom-‘n-pop milieu of a community bank, this is not how to do it.
______________
It’s a clean interface, but two issues (one fatal, the other just annoying):
1) Choosing the wrong passcode locks your account after just a couple tries. Which wouldn’t be so bad except you need to call during business hours to unlock it. Which means guessing wrong twice locks your account for a long weekend, upto 3-4 days, until you can resume your business activity. The kicker is you can type in the right password, and this may still happen: If your password has expired, the system doesn’t tell you this; it continues to state the system can’t verify your account (as it would if you mistype the password), soon locks you out, and forces you as stated to call the office next business day, which may be 3-4 days later on a long weekend. NOT GOOD(tm).
2) On the iPad app, the calendar for denoting payment dates for bill payment cuts off Thursdays and Fridays. Not deal-breaking, but embarrassingly unprofessional.
If this is your attempt to break out of the mom-‘n-pop milieu of a community bank, this is not how to do it.
Show more
First National bank of Long Island BEST BANK EVER
the app works great.The First National Bank of Long Island could not do a better job providing customer service, they are truly one of a kind, great bank app works perfectly
First time
I love it
Best bank ever
FNBLI is the best bank we have ever experienced. They should teach other banks how it’s done
Love this bank
This bank is the best! Friendly, helpful and dog friendly. They really do “ know your name “
Great Redesign
With 18.3 this app brings a better iPad experience and support for newer iPhone!
Awesome and easy to use!
Love this app!!
App is useful
App is useful
Great app
App is awesome
BAD APP, OLD FATION
If you use i phone 10 and if your phone don’t recognize your face two times you need to call bank. Call customer service, they don’t have call center anyway. You need to find somebody to solve problem, wait on the line, for what?? Because your phone enter your id wrong. This is old school. We have to fix id issue online. Send text to my phone, ask security questions etc.
Show more
