Very creepy app designed for the gym to get more of your money
Exploitative company
Slow unresponsive terrible
Perfect 🫶
Very easy to use and convenient
Great app!
Schedule
Seamless schedule
This app deletes paid class packages
This issue prevents me from signing up for more classes, which have already paid.
My bank statement shows proof of payment and the class history shows proof that I did not use up all my credits.
I attempted to contact the app’s help center and have not received a response.
Fit Grid Rocks
Great app!
Easy to use
Great for scheduling
Creepy App
Easy app to reserve fitness classes
A little pushy and invasive
Response from developer
Dear Ama Bama,Thank you for taking the time to share your feedback with us. I'm sorry to hear that your experience with our app did not meet your expectations, and we appreciate your comments. Our application does indeed serve as a platform for fitness enthusiasts to connect and motivate each other. However, I understand that this aspect might not appeal to everyone, particularly if you're looking for a simple class scheduling system. Regarding your concerns about the amount of personal information requested, we are obligated to request this under various fitness and health guidelines to ensure the safety and suitability of our fitness classes for our users. We assure you that we take your privacy very seriously and that all data is handled in strict compliance with GDPR, CCPA, and other data privacy regulations. Concerning emails and reminders, we will definitely consider your feedback. It's important for us to strike a balance between keeping our users engaged and not overwhelming them with notifications. Finally, as for your account deletion request, we are indeed required by the GDPR and CCPA to process these requests within a month. However, we strive to complete this process much sooner, typically within 10 days. We use an automatic system to expedite the process, and I'm sorry to hear that your request hasn't been processed yet. Rest assured, I will look into this matter and ensure that it gets resolved promptly. Your feedback is invaluable as it helps us to improve and serve our users better. Please don't hesitate to contact us at support@fitgrid.com should you have any further concerns or suggestions. Best regards,FitGrid
Super Easy Scheduling!
App Settings Non-existent
Additionally, the search function is busted. I can search for a specific gym and find it in the search suggestion list, but selecting that gym does not take me to the gym’s page, and the gym will then not populate in the search results. So, core functionality: also not great.
Willing to avoid gyms that prefer this app for scheduling 👎
Response from developer
Dear crumsley, Thank you for your detailed feedback. We appreciate your perspective and recognize there are areas we need to improve. We understand the social features and notification system may not meet everyone's needs, and we're reviewing these elements for more customization options. The difficulties with the search function and limited account settings are certainly not the experience we aim for, and our team is working diligently to rectify these issues. We're sorry that your experience has led you to consider avoiding gyms using our app for scheduling. Your insights are essential for us to enhance our app and provide a better user experience. Your patience is appreciated while we work on these improvements, and feel free to contact us if you have more feedback or questions.Best regards, Andrew
Love the app
Avoid if you can!!
Response from developer
Dear User, Thank you for sharing your concerns. We sincerely apologize for any inconvenience you've experienced and for any impressions of our app that have led to discomfort. We ask for some personal information to provide a safe and personalized fitness experience. However, we understand your concerns and want to assure you that all data is handled with the utmost care, adhering to the strictest privacy standards set by GDPR and CCPA. As for the account deletion process, it is an automated one and usually completes within 10 days, although GDPR and CCPA allow up to a month for this process. The lack of confirmation is a concern, and we will look into this issue promptly to ensure it's resolved. Please rest assured, we do not sell users' private information. Our user's trust is our top priority, and we take our data privacy obligations seriously. Your feedback is crucial in helping us improve, and we are grateful for it. We hope to serve you better in the future.Best, Andrew
![[solidcore]](https://cdn3.appshunter.io/i/Purple211/e51babbcf486e960d4d6ca3084eb4b60/AppIcon-0-0-1x_U007ephone-0-1-85-220.png/130x0w.webp "[solidcore]")
