OTP
Wrong program for working professionals
The app did not work, and even after it worked nobody guides you how or what to use in the app. If you reach out, they call you in your working hours expecting you to pick up the call. Very unprofessional work ethic and disappointed with the program.
Response from developer
We’re sorry to hear about your experience. We understand the frustration around calls during work hours, lack of guidance, and delayed responses. This is not the experience we aim to provide, especially for working professionals and international clients. Please share your registered details at care@fitmomclub.co so our team can look into this and assist you further.
Worst app n customer service ever!
Response from developer
We’re really sorry to hear about your experience, and we genuinely appreciate you taking the time to share this feedback. It’s concerning to hear that the app didn’t work as expected and that you felt unheard by our support team. That’s definitely not the experience we aim to deliver. We take both product performance and customer communication very seriously. We would truly appreciate the opportunity to make this right. Could you please share your registered email ID or reach out to us at care@fitmomclub.co with the subject line “App Review Follow-up”? Our senior support team will personally look into the issue and ensure it’s resolved at the earliest.
No workout session available
Response from developer
We’re really sorry you’re facing this issue, and we understand how frustrating this can be. This is definitely not the experience we want you to have. The issue you’ve mentioned regarding live sessions and booking/recorded sessions not appearing can occur due to a sync or account-related error, and our tech team is actively working to resolve such cases. Please reach out to us at care@fitmomclub.co with your registered email/mobile number and device details so we can assist you immediately.
