It just…isn’t anything
I open the app to a blank white screen. There are scrolling bars on the edges and I can scroll up and down and left to right but there’s nothing. I see a review that says the terms and conditions is a blank screen, but how do I get beyond that?
Better off logging in on mobile browser
Permanently broken 3rd party auth plus recursive loop of password recovery makes this one of the worst mobile apps I’ve ever used
Terrible app
This app keeps getting worse.
Apple SSO Missing
Apple’s Single Sign On (SSO) option has been removed, but Google’s remains. This is in violation of Apple’s App Store policy. Please fix it.
Useless
The app load times are terrible. I always advocate for technology but they did such a bad job with this I wish I still had my physical scan keychain. They’re making improvements but it’s still so far from useful. Also you can’t add a new payment method because the input screen never shows up when clicked.
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Doesn’t work
This app doesn’t work with new members. It’s been almost a week and still can’t log in. The developers need to fix this problem. Error message “email not found” if you use google sign in or if you use reset password error message “ Something went wrong, please try again in to or three minutes” which never works..
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Never works
I’ve tried several times but it always says connection error. I have no problems with any other apps.
Terrible app
This app calls me “fat” and then deletes my password. I hate it here.
Can’t even connect
For almost a week I haven’t been able to connect the app. Useless
Have to sign into the app EVERY DAY
I don’t have any other app that kicks you out and forces you to re-enter your email and password every day… This hasn’t been fixed in years.
Does. Not. Work.
Simple as that. Who builds an app with a broken login? Burn it down and start over guys
I hate this app with a burning fire
Would give zero stars if possible.
Don’t get me wrong, I like the gym. But the app is pure garbage. It takes forever to load, it won’t auto-accept my keychain password so I have to copy and paste it every time I go to the gym. And it auto logs me out … so I have to go through this nonsense every time I walk in the front door!
I would never use this app …. Except the gym management forced us to, when they took away our physical membserhip cards.
I’ve put up with this long enough. Time to find a new gym with better management, or a competent app developer.
Don’t get me wrong, I like the gym. But the app is pure garbage. It takes forever to load, it won’t auto-accept my keychain password so I have to copy and paste it every time I go to the gym. And it auto logs me out … so I have to go through this nonsense every time I walk in the front door!
I would never use this app …. Except the gym management forced us to, when they took away our physical membserhip cards.
I’ve put up with this long enough. Time to find a new gym with better management, or a competent app developer.
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App is so trash
App doesn’t keep you logged in!!! doesn’t load your check in history and randomly logs you out. This has been going on for months, which makes me highly question their technical team.
Just not well thought out + bugs
- Some pages (like the Statements & Transactions) just load a white screen - Always logs you out and no option to stay logged in, save your password or login with Face ID - Personal training sessions is hard to look up how many classes were used and when. You have to look up random transactions, that are not even in order or dates - (non app) Oakland, bring back all the classes!!!
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Constantly logs you out
See title. This should be fixed asap.
Horrible
By far the worst app I have ever used. Logs you out every single time
Login Issues / Bring Back Apple Wallet
- Consistently being logged out of app.
- Bring back the ability to add membership card to Apple Wallet. Previous version from ages ago allowed this. Luckily I have still have my card from then.
- My membership card in my Apple Wallet is associated with the Castro location. I primarily go to SOMA and would like to update the card to show up on my Lock Screen when I’m at SOMA.
- Bring back the ability to add membership card to Apple Wallet. Previous version from ages ago allowed this. Luckily I have still have my card from then.
- My membership card in my Apple Wallet is associated with the Castro location. I primarily go to SOMA and would like to update the card to show up on my Lock Screen when I’m at SOMA.
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Keeps logging out and no Face ID
Has been constantly logging me out, and they have now removed the faceid support, so I have to type in my login information every single time I have to use the app. There is no way to link my account to apple or google login either. Terrible experience with the app.
Doesn’t Work with iOS 16
Completely useless on iPhone 13 with iOS 16. Just a blank white screen. Even tried deleting and reinstalling, nothing works now.
No Face ID?
Why does Face ID stop working every I update your app? I have no idea what my password is and hate having to reset it every time it updates
