Horrible
The app rarely loads. I constantly have to close out and reopen again. Enough times that I get a bit anxious now at this point every time I go to the gym because I know I’m going to have to struggle just to show I am a member. Also, sometimes the class calendar never loads and it’s really hard to switch between locations to check if there are classes for that day.
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Horrible app unreliable
Very frustrating because they require this to chime into the gym despite it being laggy not working 1/2 the time. Especially for being in SF, literally hire a non budget developer and fix the UI please
Doesn’t work on new iPhone
This app won’t load the QR code page on my new iPhone, after numerous attempts, deleting it, reinstalling, logging out, etc.
It’s very frustrating.
It’s very frustrating.
Can't check in on my new phone
Doesn't work on my new phone when i tap on QR code, just goes black. I've had issues with the QR code forever though, it doesn't turn up the brightness when you open it so always struggle with scanning. This app needs some love for sure
Location selector not working
Location selector is not working properly in iOS 26.
Took 5 app restarts for location selector to function; but when selecting a different location, the image updates, but the name doesn’t
Took 5 app restarts for location selector to function; but when selecting a different location, the image updates, but the name doesn’t
Can’t switch location for QR code
I have a Full Membership with access to all Fitness SF gyms, but the location switch option doesn’t appear in the app. Because of this, I can’t change gyms to generate a QR code for entry.
Frequently broken, terrible UX
Hire some UX researchers to help you figure out how to fix your app. This is not really excusable in 2025.
Very annoying
Everytime I launch this app it forces a pop up to accept terms of service. No matter how many times I’ve pressed accept and proceed, it still asks me again the next time I login. Not smooth. Not efficient. Despite at least 2 or 3 updates this has never been fixed.
Too many updates
Please! Stop updating the app so frequently. Annoying - especially when checking in.
Good but could do more.
It would be nice if the app had a meter to show if the location is busy or not. I DON’T want to mingle, I want to do a quick workout and leave lol.
Also all locations should have complimentary parking but that’s not an app issue is it? It is a pain to find parking in the FiDi location, and the one in the complex it’s too expensive.
Also all locations should have complimentary parking but that’s not an app issue is it? It is a pain to find parking in the FiDi location, and the one in the complex it’s too expensive.
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Disfunctional App
One of the worst apps; signs you out. Makes it difficult to access the QR code that you need for signing in at the gym.
Hit or miss but mostly miss
Made the mistake of “updating” a few times. Do NOT do this. Sometimes your profile loads, sometimes it doesn’t, the hours attached to your location are usually the wrong ones. Tried uninstalling, reinstalling, blah blah. It’s the UI.
Necessary Evil
UX / UI requires serious reconsiderations. This is the most fickle app you’ll ever use; as tho going to the gym isn’t hard enough for lost people, you then have to fight with this app upon entry.
App down again
I’ve been a customer for many years because I like the people there, and the gym, but they require use of an app for entry that often does not work. Tech defeating people yet again. Really dumb customer interface.
App crashes every time I open it
The app worked for the first month but now every time I try to open the app it crashes.
barcode doesn't work
in addition to everyone else's frustrations around the app's inability to track workout history, the most recent update (a month or two ago) has made checking in a great annoyance. Do you all think so little of your customers that you require a refreshed QR code EVERY TIME we check in? I just waited for 2 minutes while the app gave the swirling circle of death, after refreshing the app, just for the code not to work. The smug attendant told me I hadn't used a fresh QR code, even though I'd refreshed the app and waited at the door. It's ridiculous. What an awful app.
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horrible app
Requiring the use of the app to get into the gym is super annoying and worse than before. Not only that but now they show ads in front of the QR code screen, so you gotta dismiss it to scan in.
Could be better
Works half the time all the time, sometimes
No Check-in or Workout History
It’s really disappointing that at $120 dollars a month one can’t see their check in history. I also have a planet fitness membership that I use on out of town days or when I want an extra early or late workout. PF app works great I can see my check in and workout history dating back to 2023 for just $25 monthly. I feel strongly that a membership that cost more should come with a functioning app or one that is at least comparable to a budget gym app. The Fitness SF app needs some updates!
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Apple Wallet Support??
App works sometimes, it’s annoying to have to open it every time I need to check in only to find it has logged me out, or won’t load etc. I need apple wallet support so I can put my ID in there and never have to open the app again, thanks.
