Don’t bother
Orders don’t work. promo codes don’t work. And most importantly customer service is literally non existent. I emailed them saying please process my order. Never heard back lol. Guess they are out of business.
Bad service
I’d give 0 stars if I could because we placed an order last December and we have been getting the runaround. We’ve followed up multiple times and requested a refund or our order and they have yet to respond with any substantive response. It’s a shame too because we were previous quite satisfied and loyal customers.
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I can see clearly now
Wow I can finally see clearly! My clearest prescription, better than from the optometrist. The glasses are light and comfortable and really cool. Where have you been all my life? Thank you Fitz for the great fit! Love fitzfan
These are awesome!
I tried these for my son, 9 years old, and they are awesome! The scanner takes a few seconds to understand but once we got the movement, it took 3 seconds on each side! I will never go back to a store to try on glasses again. And custom 3d printed glasses means less waste- that’s important to us!
Cant use App without a new iPhone
I have an iPhone 8plus and was surprised to find that this app is not compatible with anything less then an iPhone X.
Awesome Ohio made glasses
We ordered these for our daughter and they are awesome! So cute and fit perfectly. The app is easy to use.
Cool features...if they work
When I found this APP I was really excited. I was hoping to use the camera feature to fit my son for his first pair of glasses. However, we could never get the profile picture to work. We moved around for several minutes and aligned according to the arrows, yet never received the 3-2-1 prompt. We are using a device that has the required camera, so that’s not the problem. We deleted and reinstalled. Same issue. This was super frustrating and very disappointing. I had hoped to buy glasses through Fitz, but will keep on looking.
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PD measurement was not readily accessible
Took too many other pictures and not my PD before purchasing anything.
Changed how I wear glasses!
I love my Fitz Frames so much, and I’m a grown up who’s been wearing glasses since I was a little kid. They’re a hit for my kids’ sunglasses, but extra great for me. They don’t slide off my nose (!), they look great, are lightweight, and it’s a relief how flexible they are - I don’t worry about the many little things you learn to be careful of while wearing glasses. They just move a little and bounce right back to shape. I even tried and ended up loving their transition lenses. And I’ve never gotten so many compliments on a pair of glasses (Okie Dokie in hot pink, especially).
I saw some negative reviews about the app not working on older models than iPhone X - since that’s the case, I’ve lent my phone to friends of family who wanted a pair. They create an account, log in to the account on my phone, pick out a pair, then then can order from their own phone when ready. The glasses should be sitting waiting in their cart on their account. You have to have a friend with the iPhone X or above, but at least it’s one work around!
I saw some negative reviews about the app not working on older models than iPhone X - since that’s the case, I’ve lent my phone to friends of family who wanted a pair. They create an account, log in to the account on my phone, pick out a pair, then then can order from their own phone when ready. The glasses should be sitting waiting in their cart on their account. You have to have a friend with the iPhone X or above, but at least it’s one work around!
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Made for all.... kids?
I’m confused by the marketing towards adults and kids, with an app that doesn’t match. It comes off as lazy and inconsistent. I’m supposed to trust a company to make a custom product for me when they can’t even update their app to reflect the consumer? Not really into that.
Poor
Not enough choices, and really no black frames.
My whole family loves Fitz glasses!
I first discovered Fitz for my 7 year old daughter who wears glasses and we needed a new pair of prescription sunglasses for her. Now our whole family has Fitz glasses ranging from adult sunglass non prescription pairs which we always use for tennis, to bluelight pairs for full days of zoom and remote schooling. I strongly recommend this app and these glasses for both kids and adults!
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Fitz for Adults
Fantastic glasses for all day wear. App was seamless, try on process was fun and they are so light I forget I have them on most the time.
10/10 would recommend
10/10 would recommend
The app and glasses are amazing!
Fit perfectly, lightweight, personalized and very cool! I’m an adult thrilled with my Fitz Frames!
Pray you never need customer support
The frames are great, they take for ever to arrive, once they arrive, they are pretty good.
Pray you never need help with an order. Apparently, they don’t have “customer service”. If you call, you will get an “answering service company” that can only send an email. Days will go by before you get support.
Pray you never need help with an order. Apparently, they don’t have “customer service”. If you call, you will get an “answering service company” that can only send an email. Days will go by before you get support.
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Don’t bother
They only have 6 pairs of glasses to choose from and all of them look horrendous. Next!
Glasses try on not compatible?
You should probably clarify what phones the try on is compatible with. My phone is “beyond” an iPhone X - yet it’s not supported? Worthless app if that’s the case.
Functional For All Faces
I have a very narrow face and strong cheekbones, it’s beyond impossible to find frames that fit my face and don’t fall off or look super large. Face measurements are key here and beyond happy with my purchase. Style:Okie Dokie
Great Product! Highly Recommended!
Needed a new pair of glasses and came across "Fitz" through a friend. Easy process and my glasses arrived in a week. I now have 4 pairs and a hit on my morning Zoom meetings. Great product, simple process, highly recommended!
Fitz rocks!
Great frames for kids and adults that fit perfectly. I especially like the Blue Light glasses, they are amazing if you spend a lot of time in front of the computer!
