Five9 Supervisor

Five9 Supervisor

by Five9, Inc

4 ratings
7 reviews
Free

Details

  • Released
  • Updated
  • August 29, 2013
  • June 26, 2019
Five9 Supervisor screenshot #1 for iPad
Five9 Supervisor screenshot #2 for iPad
Five9 Supervisor screenshot #3 for iPad
Five9 Supervisor screenshot #4 for iPad
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About

This app provides contact center supervisors with real-time monitoring, agent management, and communication tools on their iPad. It allows for anywhere access to key performance statistics, call monitoring, and agent interaction.

Real-time contact center monitoring
Agent performance statistics
Whisper coaching and barging into calls
Text chat with agents and supervisors
Campaign management
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What's New in Five9 Supervisor

2.0.19

June 26, 2019

- bug fixes

User reviews

Thank you

Very good!

Provides no functionality without a per-device mobile license

This "free" app provides no functionality without having first paid a per-device "mobile supervisor license" in a way which does not involve Apple and doesn't comply with the Terms of Service of the App Store. Either charge your license fee in the form of an in-app purchase or simply charge for the app (either way paying 30% to Apple like everyone else), or remove the license requirement entirely. I find this mobile license fee (which was never mentioned in the months of hype leading up to our company's adoption of this service, or in any of your training videos) to be distasteful. I'm sure you already have a lucrative contract with my company for your cloud-based telephone service. This is a nickel holding up a dollar and by that I mean this transition to your service is not off to a great start. Ignore this at your peril! The app may be pulled from the store. If your app was five dollars which is on the high-end of the App Store, I would have gladly paid it instead of writing this review.
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It works fine

It works fine. You have to pay five9 for access for your login to work. Great tool to have.

Customer Care Manager

I have not been able to log in.

Not working

I was unable to sign in to my supervisor account. This app is not worth your time unless they provide an update soon!

Developer apps

FAQ

What can Five9 Supervisor do on an iPad?

Five9 Supervisor allows you to monitor key contact center statistics, listen to live calls, barge into calls, whisper coach agents, and text chat with agents and other supervisors directly from your iPad.

Is Five9 Supervisor free to use?

The Five9 Supervisor app is free to download. However, it requires an existing Five9 Virtual Contact Center license and is intended for current Five9 customers.

What are the system requirements for Five9 Supervisor?

To use Five9 Supervisor, you must be a customer of Five9, have a Five9 Supervisor license, and be on VCC 8.2 or later. The app is specifically designed for iPads.

How often is Five9 Supervisor updated?

The latest version of Five9 Supervisor is 2.0.19, which was last updated on June 26, 2019. Users can expect updates to maintain functionality and compatibility.

What is the user rating for Five9 Supervisor?

Five9 Supervisor has a rating of 2.0 stars based on 4 ratings. This indicates a mixed to negative user reception based on the limited available feedback.

Does Five9 Supervisor have ads?

No, Five9 Supervisor does not contain advertisements. As a business tool for existing customers, it focuses on providing core functionality without ad interruptions.

Can Five9 Supervisor be used on devices other than iPad?

No, the Five9 Supervisor app is exclusively supported on iPads. This allows for a streamlined and optimized user experience on Apple's tablet devices.