Employee Theft?
I’m so done with ordering on this app. EVERY TIME I order a discounted beef product it’s not there when I go to pickup. Like what the hell is going on? Employee theft? They have to use a key to open the fridge. How much of our grocery bill is theft including by employees. Hate to say it but Walmart it is.
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AAqua88888888
Used to be good
This app used to be good. But then they started charging a 16% service fee of nowhere. This with 12% tax means there’s almost a 30% tax on what used to be a good saving. Total fail from Loblaws.
UUser8467556
Fees getting ridiculous
I really loved this app when it first came out. Unfortunately, since then, fewer stores in my area participate, and now in just the past couple months I’ve noticed they are charging a minimum service fee of $.75, even if your order is just a couple dollars. Once again, corporate greed is ruining things. I’ve also noticed the markdown stickers on the products are advertising a price that is lower than Flashfood is charging me. So they are not only charging more than the store did, they are tacking on their minimum fee for even very small transactions, so if buying just one or two items the service fee percentage ends up being incredibly high, and then you’re forced to pay that minimum for each location, instead of one purchase from multiple. Then many times you show up to the store and some of your items aren’t even there. All said and done, we end up paying a minimum service fee that ends up being 50% or more of our total cost. if you plan to buy many items at once that’s great, but they typically don’t have much available at one location. Folks should be allowed to purchase from multiple locations in one go, so we’re paying one minimum service fee. For a platform that marketed themselves as doing good, do better.
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RRandom_user3
Response from developer
Thank you for your feedback. We completely understand your frustration around our service fee. This variable fee supports the cost of operating the Flashfood app now and into the future. The fee amount is shown before you complete a purchase so you will always know the amount prior to completing your purchase. We will pass your feedback to our internal team. If you have any other questions or concerns please let us know at our website: help.flashfood.com
Service Fee
Edit: disingenuous reply from dev. Your 8% service fee is not just percentage base, it starts at 99c. If you order something for 50c, your service fee is 200%. For a typical $5 order, it’s 20%.
This app used to be great for finding super cheap deals on essentials like bread and milk, but the savings are no longer justified after the latest update introduced a minimum $1 service fee. I used to regularly get breads for under $1, now it costs me 3 times as much. Milk used to go sometimes for 50% off and could be frozen for later use, but now with the service fee, it’s no cheaper than just buying it on sale normally. The Flashfood app no longer is good for me. I went from a weekly user who suggested the app to friends and family to now not having ordered more than once since this fee was added. If you want to save food thats going bad soon, the app is still good, but if you want to save money on food it’s no good anymore. app itself works fine, no crashes or major glitches
This app used to be great for finding super cheap deals on essentials like bread and milk, but the savings are no longer justified after the latest update introduced a minimum $1 service fee. I used to regularly get breads for under $1, now it costs me 3 times as much. Milk used to go sometimes for 50% off and could be frozen for later use, but now with the service fee, it’s no cheaper than just buying it on sale normally. The Flashfood app no longer is good for me. I went from a weekly user who suggested the app to friends and family to now not having ordered more than once since this fee was added. If you want to save food thats going bad soon, the app is still good, but if you want to save money on food it’s no good anymore. app itself works fine, no crashes or major glitches
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SStaceyKW
Minimum Service Fee not fair!!!!!
You didn’t address the issue I raised!!!! There is now a minimum service fee of $0.99 instead of the maximum fee of $2.99. No notification or email was sent!!!!😡😡😡😡
I love using this app for getting fresh foods and I can get amazing deals. My ISSUE is with the service fee. It is ok to charge this fee though technically it is cheating as other grocery stores provide in-store discounted produce (with no fee or tax) but participating stores don’t. The main problem is the fee was 5% then it was increased to 8% without any notification now it is MINIMUM $0.99. This is highway robbery!!!!!
I love using this app for getting fresh foods and I can get amazing deals. My ISSUE is with the service fee. It is ok to charge this fee though technically it is cheating as other grocery stores provide in-store discounted produce (with no fee or tax) but participating stores don’t. The main problem is the fee was 5% then it was increased to 8% without any notification now it is MINIMUM $0.99. This is highway robbery!!!!!
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KKikie92
