Great flex gig work
Response from developer
Love hearing this - thanks for the feedback! Flex is a great fit for people who want flexibility, are willing to work hard, and communicate well with customers. We appreciate you being part of the Marketplace 🙌
Pay
The worst work app I’ve used
It is not working app
I had high hopes
Unfortunately, the app fails to work properly and absolutely no support. I signed up September 19, 2026. Completed all the financial transactions and driver certificates within two days. On day one I was trying to communicate with support. On September 24, I still have not heard from these folks.
I am deleting this app, disconnecting my financial link and believing everything I read in the reviews.
It all sounds good just no communication. I would not think this would be good if there was an issue in a job.
Hopefully they go out of business
Response from developer
Thanks for the feedback. All jobs in the Flex app are optional to claim, and we’ll pass along your feedback regarding Long Distance rates. Sometimes customers make changes to their move before the job begins, such as changing the pickup or destination, which can impact the job details and associated pay. If you no longer want the job at the updated rate, you’re always free to drop it. If you had already started the job and the pay changed without any corresponding change to the job details, we’d like to review what happened. Support is available through three channels: in-app chat, marketplacesupport@flex.storage, or by phone at (321) 236-4677.
Trash
Unorganized Mess
Lack support low pay
Response from developer
Thanks for the feedback. Flex is a marketplace, so Service Providers can review the pay, mileage, equipment, and job details and choose which jobs make sense for them. No jobs are required. If the job showed a 14-foot trailer but you were asked to haul a 24-foot trailer, we do want to review that and make sure any related pay issue is resolved. Please reach our Marketplace Support team through in-app chat, (321) 236-4677, or marketplacesupport@flex.storage with the job details so we can follow up.
It’s Solid
If anything, I wish that more opportunities were actually available near my location, meaning I don’t want to be sent jobs “near my zip code” when really they’re in an entirely different state, or three hours ways from me. I want to be presented within 30-40 miles of my zip code.
Flex employee
Response from developer
We’re sorry to hear about your experience and want another chance to make this right. Please contact our Marketplace Support team at marketplacesupport@flex.storage with MARKETPLACE APP REVIEW in the subject line, or call (321) 236-4677 and mention Marketplace App Review so we can escalate your case for review. If additional hours were worked, we want to make sure they’re reviewed and handled correctly.
Excellent job
Response from developer
Thank you for the great feedback! We’re glad Kwazel made your move a smooth experience and took great care of your belongings. We appreciate you choosing Flex and hope to help with your next move!
App will not open
Good for gig work
Response from developer
Thanks for sharing your experience! We’re glad Flex Marketplace has been a flexible way for you to stay busy and earn on your schedule. We really appreciate the hard work you bring to every job and are happy to have you as part of the Marketplace community.
Bad employee support
Support
Response from developer
Thank you for your feedback. We appreciate you taking the time to share your experience. We've recently added phone support at (321) 236-4677 for workers who need immediate assistance, and we're continuing to improve response times across all support channels. We also appreciate your suggestion around route bidding. We hope we can earn your 5-star rating in the near future!
Don’t use this
Honest review
Response from developer
Thank you for the thoughtful review and for recognizing the progress we’ve made. We appreciate your feedback on item counts and communication, and we’ll continue working to improve job accuracy and the overall Marketplace experience.
Good way to supplement your income
Response from developer
Thank you for the great review! We’re glad Flex has helped you supplement your income and that our support team has been able to resolve any issues fairly. We appreciate your patience and your advice to other workers!
