Flex Marketplace User Reviews

Name: Flex Marketplace
Rating: 2.7 (37 reviews)

Flex Marketplace

Flex Moving & Storage

💼 Business

Top reviews

Most Recent Highest Rated Lowest Rated

TERRIBLE

EXTREMELY UNPROFESSIONAL!! They take forever to write you back. They barely know the answers to any questions and their background check is useless. Do not try this app!

too major

4 days ago

Don't waste your time

Completely a joke. Lots of financial support but the company does a bad job at everything

pppistol

16 days ago

Great service

So I had 10 days befor my $560 car note was due last month but flex is the reason I got that paid so fast thank god for this app

10hunnidGembo

18 days ago

Stolen items

If want your belongings stolen call them.

Jason Jones109

19 days ago

Scam!!!! Stay away

Worst moving company ever, it’s a scam.

Jdanyk41

20 days ago

Payment issues

For some reason the app is very slow and it’s no one that you can talk too. On top of I did two jobs that completely disappeared which means that’s money that I can’t receive and I’m having payment processing issues with the current jobs I have finished for the day. Will not recommend this app to anyone

5️⃣6️⃣7️⃣

20 days ago

Worst app in history

Trash. If you independent don’t work for this company. Pay is trash. Management is trash. They waste ppl time. Told me job is 2 hrs it was 6 hours later. Not worth it and they not professional.

Unknown guy 45

22 days ago

Bad customer support and bad management

Very very poor management when asking the company about your pay they are very rude and is no help at all they will tell you to talk to support and support will take hours to get ahold of

FlxWorker

25 days ago

Response from developer

We’re sorry to hear this. Questions about pay should be handled respectfully and as quickly as possible. Please email marketplacesupport@flex.storage with your name, phone number, and job details so our team can review your pay concern and help get it resolved.

No payout after job completion

Complete a job that was started at 7:45 am with no trailer at 11:45 pm after delays and 2 trailers.
The customer was upset
I still haven’t been paid

Google hates us

a month ago

Response from developer

We’re sorry to hear about this experience. Long delays, trailer issues, and late completion may be eligible for wait-time or cancellation pay depending on the job details. Please email marketplacesupport@flex.storage with your name, phone number, and job details so our team can review your payment.

App SUCKS

The app sucks, support is difficult to reach in a timely fashion, the jobs are not accurate, functions of the app don’t work! Horrible

Shell_shock55

a month ago

First time experience

Booked my first gig, but when I woke up in the morning to go to the location the job wasn’t on my upcoming jobs. Care reps just said someone else took job it’s first come first serve but I got the job first the night it went up. Care didn’t even reply to my comment why it was given to someone else.
Very bad first experience with this app.

Prideofasaiyan

a month ago

DO NOT WORK FOR THIS COMPANY!!!

I've been an independent contractor for at least 5 years now. I've been on apps and with companies alike, but I've NEVER been with a company who's given me this many headaches and problems. You don't get paid on time, they stiff your pay without telling you and you're wasting SOOO much on gas for a janky job where the customer has way too much stuff for the trailers that they allotted. If I could give 0 stars I would because why do I have to beg for the money that I earned and only receive it days later?? They say same day pay but it's definitely NOT same day. The system is extremely flawed and I wish I never signed up for them.

Unbothered2692

a month ago

Bad

I have completed four projects with them, and on at least three of those four, I had a major dispute because they failed to deliver on their promises. Almost invariably, a worker is missing—meaning you have to shoulder their responsibilities and workload—yet they do not pay you for taking on that extra burden. They also promise you a specific amount of money that you never actually receive; they consistently pay you less than what was originally agreed upon. In short, they exploit their workers and, on top of that, steal money from them. And don't even get me started on their support—it is abysmal.

Ofertasbad

2 months ago

Charlotte, NC

I would advise caution regarding this platform. The job postings are consistently ambiguous, often obscuring the true nature of the roles. Additionally, communication from the management team is poor and unprofessional. I found the existing negative reviews to be accurate reflections of the experience."

NORTHROTC

3 months ago

No good

If your looking to be treated poorly by the management while they pick favorites and cancel your jobs and try not to pay you, then this is for you. They try to maximize their profits and leave no money to be made for you as the contractor.

Vvppee

3 months ago

Response from developer

We’re sorry to hear this. Workers should be treated fairly and paid for eligible completed work. If you experienced a job cancellation, payment issue, or support concern, please email marketplacesupport@flex.storage with your name, phone number, and job details so our team can review and help resolve it.

No driver support

This operation has very little driver support. They only communicate by chat. When there is an issue driver has to communicate with customer service who then sends the information to the other person. Driver never gets to talk directly to the person handling the matter.
For 11 days I have been trying to get some pay for taking a trailer to the customer who refused to accept it and I had to take it back to the yard. I am constantly being told by chat that “I have escalated your case to management and it will be resolved shortly.” I am convinced that there is no one working on resolving this and that I will not be paid.

Flash278

4 months ago

Response from developer

We’re sorry to hear about this. If you transported the trailer to the customer, the customer refused delivery, and you then had to return the trailer to the yard, we want to review that job for payment as quickly as possible. Please email marketplacesupport@flex.storage with the job number and the date of the job, and we will have the team review the attempted delivery and return so it can be resolved. We will also keep an eye out for your email to help ensure it gets reviewed.

Flex market place

This app is a game changer if you have a pickup truck and don’t mind putting in work. I’ve been using it for deliveries, moving jobs, and labor gigs, and there’s always opportunities popping up. The flexibility is crazy—you can work when you want and pick the jobs that make sense for you

REDJY.

4 months ago

Response from developer

Thank you for the great review. We’re glad to hear the app has been a game changer for you and that you’re finding value in the flexibility and variety of opportunities available. Our goal is to give workers with pickup trucks a simple way to find delivery, moving, and labor jobs that fit their schedule. We appreciate you being part of the Flex Marketplace community and taking the time to share your experience.

Driver

This app is a joke, you’ll waste fuel moving their units. They underpay and the support is horrible. I do not recommend wasting time or money or putting wear and tear on your truck for this POS company

TC1442

5 months ago

Response from developer

Thanks for the feedback, and I’m sorry for your experience. We understand how important pay, support, and operating costs are for drivers. Pay is shown upfront in the app, and drivers are always free to choose which jobs they claim. We also continuously review rates as we work to keep Marketplace competitive. If you’re willing, please reach out to marketplacesupport@flex.storage so we can review your experience directly and help address any specific issues.

Scam

Made me waste my gas just for me to go to no trailer being there

Unc nc

5 months ago

Response from developer

Thanks for the feedback, and I’m sorry for your experience. We understand how frustrating it is to arrive and find the trailer is not there. Please reach out to marketplacesupport@flex.storage so we can review what happened. We do provide pay for eligible cancellations and attempted deliveries when applicable. We appreciate the feedback and are working to improve the Marketplace experience.

Waste of time

Took a week to get setup then I was ready for my first day I had 3 bookings. I arrived to the first one tried to contact customer and flex. The customer said they didn’t request a trailer and flex number wasn’t working. I messaged the chat and they notified me the job was canceled. I had received no prior notification. When I asked for reimbursement for my time they didn’t respond

D Scott 3

5 months ago

Response from developer

Thanks for the feedback, and I’m sorry for your experience. We understand how frustrating it is to arrive for a job and find out it was canceled without clear notice. Please reach out to marketplacesupport@flex.storage so we can review what happened and help resolve it. We do provide pay for eligible cancellations and attempted deliveries when applicable. We’re also actively rolling out improvements to better notify workers when jobs are canceled last minute by the customer. We appreciate the feedback and are working to improve the Marketplace experience.