Does not work
I have tried to use this app to workout at 2 different gyms they have listed on the app that are near me and both of them just stare at me blankly when I try to check-in. They just try to sell me a $20 day pass. It’s q cool idea but it just doesn’t work the way they say.
Scam and Overcharge Alert!
Flexit overcharged my card, then lied to me over text and claimed I signed up for a "3-month" mandatory subscription, but there isn't anything like that nor is there any record of a 3 month subscription or communications about a 3-month subscription. Even after I showed them how their $453 charge messed up my checking account, they still refused to reverse the fraudulent charge. I never used their services after the month I purchased 12 sessions. Beware of any company who acts in bad faith like Flexit has done. Beware of a company who lies blatantly just to get a few hundred bucks from a single mom.
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Response from developer
Thank you for sharing your feedback. We sincerely apologize for any frustration you’ve experienced. The charge was made in accordance with the 3-month commitment option that was selected and agreed upon during the checkout process, as clearly outlined on our website. We understand that you’ve previously reached out to our support team, and we’re sorry we couldn’t meet your expectations at that time. If there’s anything further we can do to clarify or assist, please don't hesitate to contact us.
Life Changing!
Edyta has been an absolute perfect trainer! She is motivating, enthusiast, and darn good at what she does! I have kept with this program for over two years and I have never been more comfortable in my skin!
Training in my own home but with a live person who I know consider a dear friend has made this program fun to stick with!
Training in my own home but with a live person who I know consider a dear friend has made this program fun to stick with!
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Great app!
Really enjoy this app. Has motivated me a ton to get in shape and stay in shape! Love my trainer as well. Thanks FlexIt!
Using for years / Prenatal
This has been a great service! Really enjoying the convenience and flexibility to book with different coaches at different times. Plus was great for prenatal!
Scam / monthly charges without warning
This business is a scam. About a year after I signed up they “changed their terms of use” and randomly opted my account into monthly charges that I never agreed to. Just a dirty business practice from a shady company.
Criminal
Years after I stop using this app, and months after closing my account, these crooks continue to charge my credit card.
They have no place in the Apple Store, Apple needs to remove them as they are nothing but a predatory scam. As for you, looking for health and wellness, look anywhere else, as these are nothing but thieves.
They have no place in the Apple Store, Apple needs to remove them as they are nothing but a predatory scam. As for you, looking for health and wellness, look anywhere else, as these are nothing but thieves.
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Random charges
Used to be good when I used it. My gym stopped providing FlexIt so I deleted the app. Months later I got charged randomly. My friend also got charged for no reason to when she also did not have the app. A couple months later she gets charged again. Don’t know what’s happening but do not download this app, your money won’t be safe.
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Unapproved Charges- avoid
I used this app once in 2020 to access a gym then never opened it again. Then I’m September 2023 it started charging me a $10 q month subscription fee which I never agreed to.
Used to be a great app, doesn’t really work anymore
I used to use this app a lot when it first came out and it was amazing. But the last few times I have tried to use it when I got to the gyms they said they didn’t accept the app anymore, even though it was showing up on the app map that they were associated with the facility. The app even allowed me to make a reservation. It’s a long way to go through the city take a workout to the other side of town and then be told that the app isn’t accepted. You all need to update things asap. Very dissatisfied.
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PERFECT FOR THE FITNESS INTROVERT +
Hey there,
FlexIt is perfect if you’re a bit of an introvert who wants a gym quality 1:1 training experience without all the frenetic energy.
I found a trainer I work really well with. Nothing else I do or have done to stay in shape has been more helpful and enjoyable.
The FlexIt team have consistently been very responsive and helpful.
Lastly, I’ve been able to stay consistent with my workouts no matter what’s happening or where I go. From a campsite in Maine to the middle of an empty living room during a move, I kept workout out.
Warmly,
Rachel
FlexIt is perfect if you’re a bit of an introvert who wants a gym quality 1:1 training experience without all the frenetic energy.
I found a trainer I work really well with. Nothing else I do or have done to stay in shape has been more helpful and enjoyable.
The FlexIt team have consistently been very responsive and helpful.
Lastly, I’ve been able to stay consistent with my workouts no matter what’s happening or where I go. From a campsite in Maine to the middle of an empty living room during a move, I kept workout out.
Warmly,
Rachel
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Nutrition
Both my wife and I have been working with Kristen for several weeks now and have found her advice extremely helpful in meeting our transformation goals. The costs are extremely reasonable and you’ll never feel judged. Highly recommend!
Another Gym Scam
Requires 30 days to cancel and is less than easy to cancel reoccurring payments. There is no ability to on the app or online. If you chat they cannot cancel there. You are stuck waiting for their customer service to email you and charge another month of services that are unusable. Better to avoid this app and company completely than being trapped with unusable sessions. They want you to give unused sessions to your friends so they’ll be scammed instead of you. The pause feature is also another way to rope you in for more charges. Looks like they are admitting in their response that this is difficult to cancel just like a traditional gym. Beware of the painful cancellation process and their passive aggressive reps who use buzzwords like wellness journey when they know they are just a gym scam.
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Response from developer
Yes, we do have a 30-day notice cancellation policy with our monthly plans. Any sessions paid for are usable as they do not expire and will always remain on account. These sessions can be used at any time with any wellness professional on our platform. If you need any help booking your remaining sessions please reach out to support@flexit.fit. We would be happy to help you continue on your wellness journey.
Umm, anybody home?
Well, I make a practice of contacting a company’s supposed support before I sign up. I spent many hours trying to do that this morning and got nowhere. They were very eager to take all the possible personal information they could from me, which they can now sell. I was really excited about this all but if I can’t even ask a basic question of the company before buying, then I can’t imagine how bad it is after they have your money.
P.S. The developer says they don’t see a chat. Maybe that is because no one answered my chat attempts? I don’t know why they aren’t seeing it, but I did attempt to chat with them. And forced personal data collection before I even sign up is not ok, no matter how “careful” you say you are.
P.S. The developer says they don’t see a chat. Maybe that is because no one answered my chat attempts? I don’t know why they aren’t seeing it, but I did attempt to chat with them. And forced personal data collection before I even sign up is not ok, no matter how “careful” you say you are.
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Response from developer
I am sorry to hear you did not have success in contacting our support team. We pride ourselves on delivering exceptional customer service but do not see any communication in our chat box or emails to our support team from you. If we missed any attempts of you reaching out we do apologize. Please also rest assured that we are very protective of your data and understand how important your privacy is. We do not sell clients' personal information. We look forward to hearing from you in the future and hopefully being part of your wellness journey.
FlexIt won't let me cancel my subscription
I've tried to cancel my subscription multiple times through the app but the cancellation won't go through. In desperation, I tried to cancel my credit card and get a new one, but somehow they got hold of my new one as well (I'm not sure how). While I enjoyed FlexIt while I was using the service, I think this practice is extremely shady and would NOT recommend to anyone else.
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Love this app!
FlexIt completely changed my fitness game! I now have access to a number of gyms that I wouldn’t even know existed if it weren’t for FlexIt! Brilliant.
Perfect Fitness and Wellness Brand
Covers nearly any fitness/wellness modality you can think of. Amazing and caring trainers who make sure you get the most out of your sessions
App stopped working. Won’t load.
I loved this app. Until it stopped working three weeks ago. I’ve uninstalled. Restarted. It’s just Dead.
Love FlexIt Trainer
This works for me I need a trainer keeping me accountable. Easy to use and good customer support
Some bugs on my end
I’ve only been using the app for a couple of weeks but not much success on my end (with an iPhone 13). Lots of freezing and a repetitive general message that says “can’t connect to server.” I’ve tried deleting and reloading but ongoing issues makes the app entirely unreliable. The website is more reliable but I wish the app functioned better as a convenient tool for accessing the underlying service.
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