Bad
New enroll process is just terrible
Edited review about new version
This is an edit to reflect the new version of the app that launched in 2025.
This new version is atrocious. The UI is ugly and bloated. I’m fairly young and tech savvy, I can only imagine the confusion this new app is causing their older or less tech savvy clients. The layout of things is weird and confusing to navigate.
Im also very annoyed they changed the notification system. They use to allow custom push notifications in the app that I could set up to notify me of any transactions amount over my threshold, or balance lower than my set threshold. Now it only send a text at a certain time of the day. I’ll get a text typically the next day, alerting me of a transaction. That’s worthless. No point in having that if it’s not going to be instant. This new version has made me consider switching banks entirely.
This new version is atrocious. The UI is ugly and bloated. I’m fairly young and tech savvy, I can only imagine the confusion this new app is causing their older or less tech savvy clients. The layout of things is weird and confusing to navigate.
Im also very annoyed they changed the notification system. They use to allow custom push notifications in the app that I could set up to notify me of any transactions amount over my threshold, or balance lower than my set threshold. Now it only send a text at a certain time of the day. I’ll get a text typically the next day, alerting me of a transaction. That’s worthless. No point in having that if it’s not going to be instant. This new version has made me consider switching banks entirely.
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App always down
Why is this app always down? So frustrating to rely on a service you can’t use.
Login bugs abound
This review is going to be strictly about the app itself and not with the bank.
The app UI is decent enough, but login is very very buggy. Several times a month it will give an “unable to validate credentials” error. I use faceID to login but I also get the same error when typing in my credentials. I was told that it can happen when signal is lacking (this in itself is an issue that should be fixed) but it often does it when I’m on wifi as well. I have family and friends that use this bank and have mentioned having similar issues.
My one criticism of the bank itself is that they always seem to place the blame on the user and their device, which is why I am leaving this review instead, so maybe the actual techs will see it.
The app UI is decent enough, but login is very very buggy. Several times a month it will give an “unable to validate credentials” error. I use faceID to login but I also get the same error when typing in my credentials. I was told that it can happen when signal is lacking (this in itself is an issue that should be fixed) but it often does it when I’m on wifi as well. I have family and friends that use this bank and have mentioned having similar issues.
My one criticism of the bank itself is that they always seem to place the blame on the user and their device, which is why I am leaving this review instead, so maybe the actual techs will see it.
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FNBC
Your app needs an update. It is not logging me in at all!
