FODMAP Scanner User Reviews

Top reviews

Life changing and fantastic customer service

This app has been extremely helpful in trying to determine what I can and can’t eat on the low FODMAP diet. I love having the ability to scan products to see if they are safe to eat or not and if the product isn’t in their database I can simply take a photo of the ingredients to find out. I did have a small issue one day with the barcode scanner so I reached out to their customer service who responded very quickly to let me know that they were in the process of making an update and it would be back up shortly. Then they also emailed me again later on to let me know the update was complete and the scanner should be working again. I was shocked that they responded so quickly and then also followed up a second time. The customer service was extremely fast, helpful, and kind! I do pay a small fee for premium to be able to scan multiple items a day (I believe you could only do 3 per day on the free version) but it is totally worth the cost for how helpful it is!
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Response from developer

Thank you so much Anna, this truly means the world to us! We are so glad the app has been helpful on your low FODMAP journey. It was our absolute pleasure to help you and we really appreciate you taking the time to share your experience. Enjoy the app!

Very limited

I thought I researched this app pretty well. Very easy to download and very limited in use of features in the free section. Prior to launching app I searched very carefully to see if any cost was involved. No mention at all that there was a premium plan with a price attached for all the wonderful features advertised to work……I deleted as I felt like the old bait n switch was pulled. Transparency is always important!
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Response from developer

Thank you for your feedback. We are sorry to hear about your experience. We do want to clarify that FODMAP Scanner is listed as a freemium app and the App Store clearly displays “In-App Purchases” on our listing page, which indicates that premium features are available for a cost. The subscription pricing is also shown within the app before any payment is required. We understand it can be frustrating and appreciate your feedback on transparency. We hope you will consider giving us another chance in the future.

Scan issues take too long

Scan takes way too long to respond and there are products not found with the bar code, end result not reliable.

Response from developer

Thank you for your feedback — we really appreciate it! 😊 Regarding scan speed, our AI analyses ingredient lists in real time which can occasionally take a few extra seconds depending on your connection. We are continuously working on improving response times. For products not found via barcode, we rely on an open food database which is constantly growing. If a product isn’t found, scanning the ingredient label directly with the camera is a great alternative and often gives more detailed results. We hope you’ll give us another chance — we’re always improving!

Finally!

I had been looking for an app that could quickly tell me if different foods or ingredients were Fodmap friendly. This is a God sent for those that cook for Fodmap sensitive people. Just take a picture of food or a container and it tells you in seconds.