Unable to Access Subscription
I’ve got a live subscription, cannot access it. App developers no help whatsoever as they reckon I ought to talk to Apple. I got the sub through Apple. Only suggestion from Diamond is to buy sub through them rather than Apple at twice the price. This is testing a long-standing reader’s patience to its limit.
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Needs a very expensive subscription
I subscribed to the fortean times and my subscription ran out. I thought no problem I haven’t read the last issue I had downloaded I will read it then subscribe later. You CANNOT read previously purchased issues without a subscription. What an incredible ripoff.
New app (Nov. 2023) is rubbish
Low resolution photos and other images make the new app an unmitigated disaster that ruins an excellent magazine. A huge downgrade compared to the app it replaces. The developers should be ashamed of themselves for foisting this rubbish on the loyal subscribers.
Needs work
I can longer buy individual issues and latest issues that I purchased are no longer working
This is coupled with the fact I have been trying to find my first two or three years of digital purchases ever since the app was updated a few years ago
This is coupled with the fact I have been trying to find my first two or three years of digital purchases ever since the app was updated a few years ago
Great app
Fantastic app,just checked if one existed on the off chance. Very reasonable price for each issue and good selection of back issues. My only complaint is when reading on an iPad I have to scroll up and down slightly to read the whole page. This is a little annoying and takes me out of the illusion of reading a magazine slightly. Would be nice if a fix was possible for this.
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Great Magazine - Terrible App
Worked great for the first few days but now it’s stopped working and the makers keep sending me back to apple to fix the issues with the app itself.
No customer service
Refused to address their robbing me of many paid for back issues.
Disappointing
Love the mag but new app is rubbish.
I repeatedly get Unavailable right now; please check network and update your edition or try again later.
I have super internet connection but every issue there are pages missing.
Unless resolved I will cancel my subscription.
I repeatedly get Unavailable right now; please check network and update your edition or try again later.
I have super internet connection but every issue there are pages missing.
Unless resolved I will cancel my subscription.
Back issues missing
Love the magazine...been reading for decades, first in print then digitally. But the latest version of the app is very disappointing. All but the most recent dozen of several years of purchased issues are missing. I paid for them...now they have been taken away.
NEW APP ABSOLUTE RUBBISH
The new app is RUBBISH! Can't view my old issues. Navigation is poor. Customer support is a joke. Apparently because I bought the the magazine using iTunes the magazines support team can't help. Feeling letdown and cheated. Considering returning to the paper version.
Deleted past issues
Love this magazine! I am not a fan of cluttering up my house with back issues of magazines, but love to look over them again and again. Imagine my surprise when they updated this app and most of my years of back issues had been deleted!!!!!!!!!!
Why do I even bother? Seriously mad here. It is if someone came I to my home and robbed my library. These were MY magazines.
I am so angry. Long time reader, contemplating whether or not to continue subscribing. Be forewarned- you are purchasing a read, not a magazine.
😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Why do I even bother? Seriously mad here. It is if someone came I to my home and robbed my library. These were MY magazines.
I am so angry. Long time reader, contemplating whether or not to continue subscribing. Be forewarned- you are purchasing a read, not a magazine.
😡😡😡😡😡😡😡😡😡😡😡😡😡😡
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The update has deleted my collection
I tried to sort this with the publisher, but as I got the app through iTunes I don’t have a subscriber number so they cant escalate the issue. I have to take it up with iTunes apparently.
Older issues have vanished
Only one of the digital magazines I bought is now available. Is this going to be fixed and the back catalog of issues added to this app?
it used to be okay
but after this last rework, it's forgotten or lost many of my magazines, and it doesn't include the special issues at all.
Zinio is a much better alternative!
Zinio is a much better alternative!
F@@cking useless app
I'm hate this new update to the app. All my previous magazines have been deleted along with my special additions which I bought aside from my subscription. It tells me I need to input my subscriber number but as a digital subscriber I don't have one. I'm am so angry with this developer because this is the only magazine that I have ever enjoyed. Fix this bug because no one is happy.
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Deletes back issues without warning
A week ago I updated my app and lost access to six years' worth of back issue purchases. Wrote to "customer service" and still have no response.
Great magazine....new app is awful!
Fortean Times is great...I haven't missed an issue in 25 years and it's one of my great pleasures in life curling up on the sofa with the latest issue. I migrated to the digital version a few years back as I'm trying to save space at home...BUT the new app is nowhere as intuitive or wieldy as the one it has replaced! I can no longer look at a 2 page spread and the page no longer automatically fits to screen size and makes you scroll. It's a backwards step for usability and compromises the overall design & layout of the actual magazine. Hoping a future update fixes these issues!
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Love the magazine, new app annoying
The magazine itself is constantly brilliant. The updated app though annoyingly has a strange header ui that means the page scrolls vertically by a centimetre which is REALLY ANNOYING.
Customer service is useless
I have been a long time subscriber to the magazine and was advised that a digital copy would be free, customer services confirmed this but there is no way for me to access my subscription without additional cost and submitting help forms does nothing, no one ever gets back in touch!
Don't bother
Why is it that a magazine that's advertised for £2.99 suddenly jumps to £3.99 when you buy it?
Rubbish and a con if you ask me!
Rubbish and a con if you ask me!
