Frame.io User Reviews

Customer Experience

Positive experience50.3% of reviews
Neutral12.6% of reviews
Negative experience37.1% of reviews

~ Based on 302 written reviews from the US App Store.

What users say

Is Frame.io Safe?

Frame.io appears safe based on user ratings. AppsHunter Safety Score for Frame.io is 88/100.

This assessment is based on 892 user ratings, with an App Store average of 4.4/5.

Safety Analysis

82.4% of ratings point to a safe experience
3.8% of ratings suggest some concerns
13.8% of ratings point to a risky experience

~ Based on 892 App Store ratings for Frame.io.

Is Frame.io Legit?

Frame.io appears to be a legitimate app. AppsHunter Legitimacy Score for Frame.io is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Constant Login Issues - Fixed

**fixed*. iOS “Block all cookies” feature is bugged.** original: Continues to log me out and will not load the login authorization page for multiple days. Nightmare to deal with.

Response from developer

Hi there, sorry you’re having issues with logging in! Please reach out to us at support@frame.io and we’ll help figure out what’s going on.

Big files won’t transfer

Can’t upload or download big files. Choose a better platform. This one sucks. Customer service is also brain dead.

Nonsense folder structure

The folder system just does not make any sense. It feels like navigating through a maze. Why don’t make it simple like google drive or similar apps? A tool should make work easier instead of more complicated.

few issues

2026 update:
When my client leaves a comment it takes them to 0:00 and the comment goes to 0:00 not the time code… defeating the purpose of frame.

Previously:
1: once you leave a comment on iPhone, you cannot watch the video horizontally again

2: no way to view comments sorted by time code instead of recency
Show more

The best

Incredible platform. Using this with my clients to work on their projects have expedited our notes to be able to keep everything organized!

Super appli

Bonjour ! J’adore l’application je l’ai notamment utilisé pour stoquer les vidéos de Robert et le fameux « kangané kangané » ah la la il ne voulais pas lâcher l’affaire ce coquin !

Where is Liquid Glass?

…

The Best Video Review and Collaboration App for iOS

This app rules. The UI is super fluid. Just wish they’d support Liquid Glass already!

Really great

The iOS app has gotten 10x better since being upgraded to the latest version of Frame. Love that it supports so many native iOS features like drag-and-drop, share sheet, multi-window on iPad, etc. Highly recommend!

Really great

The iOS app has gotten 10x better since the being upgraded to the latest version of Frame. Love that it supports so many native iOS features like drag-and-drop, share sheet, multi-window on iPad, etc. Highly recommend!

Access bug on IOS DEVICES

I’m unable to grant permission on iOS because it shows the message: “This app can show your photo library, but can only access the items you select.” Earlier, the Photos app had full access, but now my privacy settings are restricting it. Please provide a solution.

Voice note needed in comment section

It would be huge help if there was voice note in comment section

Caution

Caution ⚠️ not recommended

Gets Worse Every year

I don’t know what made frame.io so bad. maybe it’s layoffs and corporate greed or AI generated garbage code, but this app and the service continues to get worse every month. the bugs keep stacking up you cannot upload content and you cannot rely on it for client work. I would say avoid.

Keeps saying no on a team

The app used to work great, and then you guys turned it into trash. Now it’s a dysfunctional app

Cannot download files

Not even let me download multiple files or one folder, and not even had select all options, what year are you living on guys ??

Slow and UI needs improvement

As others have mentioned it’s an incredibly slow upload process. The UI is super confusing too. When uploading videos is a key task this app is designed for, why does it take me 3 clicks to get started? Not sure we’ll keep this solution.

Response from developer

In the last year, we’ve increased the reliability of our upload process and reduced the median time for each file upload to complete. We’ve added support for uploads to continue when the app is backgrounded and to start uploads from other apps on your phone. We’d love your help to continue improving uploads. If you have any suggestions, please send it our way by tapping the “Lightbulb” button on the home page.

Director

Every update to frame gets worse. The share features are terrible. We use this because it’s the industry standard, but they are clearly not looking at or respecting the feedback from its users. Classic example of something that you used to be good but got too big and too many cooks in the kitchen.

Interrupts Your Work Begging For Reviews

The app is functional. But I really just want to work without interruption.

few issues

1: once you leave a comment on iPhone, you cannot watch the video horizontally again

2: no way to view comments sorted by time code instead of recency