Very poor
Do not use am being charged interest on purchase that I have paid in full
Comment
Difficult to manage. Always seems to be unable to process my payments properly so I nd up with overdue fees
Not working
If you say “This should take less than 2 minutes”, then make sure it actually takes less than 2 minutes. Otherwise the customer loses trust in your capabilities
Awful
App is terrible, I always pay off in full, and the one time I tried to put the payment in which was accidentally short by £7 because they make it so hard to make the full payment. So the app defaulted to a 12 month payment with 80 quid interest! Disgusting!
Been over charged
My account defaulted to a 24 month payment plan even after setting up a direct debit , I spoke to the customer support team and was told I wasn’t charged anything , yet today I have had an email saying I have been charged £12 late fees … I will be in touch further about this matter
Not helpful customer service
I have waited for 4 and a half hours for a response from a person after the automated responses said it would forward messages to customer services
Conned
A total co steer clear
Scam and a rip off
Absolute scam , said 3 months interest free but wasn’t, agreed price increased
RIP off
Bought some trainers that were too good to be true at a discounted rate, they put me on a plan that will make me pay more than they’re worth, total rip off merchants 🤬
Appalling App
The app is absolutely appalling.
There is no way or it’s almost impossible to see your account details. Fraser + is set up to ensure you pay as much interest as they are allowed to charge you. It is made so difficult and confusing to pay your account off without a minimum amount that it’s almost guaranteed that you will be charged interest.
There is no way or it’s almost impossible to see your account details. Fraser + is set up to ensure you pay as much interest as they are allowed to charge you. It is made so difficult and confusing to pay your account off without a minimum amount that it’s almost guaranteed that you will be charged interest.
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Shocking app
No plan set up yet requesting payments?
Just doesn't work
The app says my pin is wrong, it isn't. Doesn't allow me to change my pin so basically locked out of my account. Uninstalled and will have to use it on another device. It's funny how my pin is correct when logging on using my macs browser. I only seem to have trouble on iPhone as it works on Mac and android.
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Waste of time and money
Help centre taking tooo long for replies
Don’t use this app waste of money and time
I pay them whole payment still saying I own them money total loss of money.
Don’t use this app waste of money and time
I pay them whole payment still saying I own them money total loss of money.
Disappointed
Disappointed how’s it’s work
Poor app
This app is very poor, no way of contacting them apart from a useless bot. No information about purchases, just a figure.
Worset ever
Not free posting not free return
Really bad
I can’t believe that I’ve got charge of 119£ extra to pay , what a scam , guys pls be careful don’t use it at all it’s a fraud
Do not use the whole thing is a con
The app is designed to get you locked it to paying interest and late payment fees do not use
Fraser app
Difficult to use, not self explanatory hard to understand. Cannot change payment plan. Very confusing.
AVOID LIKE THE PLAGUE
Frasers Plus is everything wrong with modern customer service rolled into one miserable experience. A hopelessly confusing app, repayment terms that leave you questioning what you’ve actually agreed to, and customer support that could not miss the point more spectacularly if it tried.
Frasers Plus has managed the remarkable achievement of making me actively regret ever becoming a customer.
You haven’t just lost a customer. You’ve created someone who will actively tell others to think twice before giving you their business. A thoroughly dismal experience
Frasers Plus has managed the remarkable achievement of making me actively regret ever becoming a customer.
You haven’t just lost a customer. You’ve created someone who will actively tell others to think twice before giving you their business. A thoroughly dismal experience
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