Locked out account
Locked out account. Will not accept passcode and will not allow me to reset.
Help desk fail
Unable to search for immediate help for small queries. Also, transferred in money does not appear on the app real time.
Very unsafe, i’m passing all my evidence to the police sending my order to some other address
Rubbish and I will never buy from this app ever studio you need to get rid of these bloody lot. They’re ripping people off big time. I think if anyone else is having the same sort of problem, you need to take it up with the police because you don’t get nowhere with the payment system and you don’t get nowhere trying to sort out where your orders are. Just take it up with the police they are rip off company and ripping people off big time and you have to pay for goods that you don’t even get.
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Bad
So slow and doesn’t show payments made until statement that’s just one complaint
Works for me
Must remember to keep an eye on the payment plans and make sure the right one is set up and it's easy to check/change; otherwise works for me.
Waste app
Please don’t order using this app if you choose 3 months intrest free plan but after 2 days they are automatically changed 24 plan or 36 months with full of intrest and you trying to call customer care waiting 2 hours
I was scammed worst company ever.
They overcharged me by £61.36 and gave not one response. Shocking response times and just straight up ignored wow. Also refused to pay me a refund. Completely shocking app. AVOID AT ALL COSTS!!
Terrible
Stay away! If you need to BNPL….use anything other than this.
Absolutely terrible app
The worse app I have ever used, it is so frustrating, cannot work out how much I owe, had to print off statements to try to try to understand how much I owe.
Going to pay my balance and close my account
Going to pay my balance and close my account
Mis represented and taking payments twice in full
Told it was a store car by sports direct, found out when trying to pay that it works like a credit card. Didn’t want this so paid card off instantly, in full, and it has taken the payment twice. Unable to contact anyone to sort it
Needs an overhaul
Unclear and no transparency. Refunds are difficult to track, you’d need to be a forensic accountant to trace the transactions.
I would give minus stars if I could!
Probably the worst payment plan ever, the app it really confusing and communication channels are really poor, I set up a direct debit which was confirmed then they didn’t take the money and I was slapped with a late payment charge. As soon as I pay off I will close the account and would not recommend to anyone.
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Disgrace
Charged me twice for a single product on two different payment schemes. One product arrived absolutely filthy and pre worn. No response to emails, trustpilot, twitter dms. Avoid at all costs
Useless app with secret interest added
Pay in 3 months with no interest….funny, my app says I owe interest! Bought a top cost £80.99 plus £4.99 delivery. My app actually says my total bill is 120.22. I complained by email and have just been told it will take 56 days to investigate, taking it over the 3 month interest free period. The won’t reply to my app concerns and I have no contact numbers to call to discuss it. Sorry but I am not paying for a bogus plan!!!
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Extremely disappointing — unexpected charges
Extremely disappointing — unexpected charges
I would strongly advise people to think twice before using this app. I was told that I could download the app, upload my information, use the service, and pay the amount due later. I followed those instructions and expected the payment to be taken after the agreed period.
After about a month, I received a notification that my payment was due, so I was prepared to pay the original amount. However, I was then told that the payment had been missed/was overdue, even though I had not been properly informed that my payment details were not available or that there was a problem processing the payment.
As a result, I was charged an additional £14, and the amount I expected to pay was around £35 but ended up being more than £50. I feel this charge was completely unfair because I was not given adequate notice or a clear opportunity to resolve the payment issue before being charged extra.
I am extremely disappointed with the way this was handled. 0/10 from me. I would advise others to be very careful and make sure they understand exactly how payments are processed before using this service.
I would strongly advise people to think twice before using this app. I was told that I could download the app, upload my information, use the service, and pay the amount due later. I followed those instructions and expected the payment to be taken after the agreed period.
After about a month, I received a notification that my payment was due, so I was prepared to pay the original amount. However, I was then told that the payment had been missed/was overdue, even though I had not been properly informed that my payment details were not available or that there was a problem processing the payment.
As a result, I was charged an additional £14, and the amount I expected to pay was around £35 but ended up being more than £50. I feel this charge was completely unfair because I was not given adequate notice or a clear opportunity to resolve the payment issue before being charged extra.
I am extremely disappointed with the way this was handled. 0/10 from me. I would advise others to be very careful and make sure they understand exactly how payments are processed before using this service.
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Scammers
Set up direct debit or they will break you scum
Awful app
Awful. Brought items from sportdirect had it set up for 3 payments no interest. App changed its to paying the minimum and adding interest. Horrible to direct around the app hard to change anything. Will be deleting it after I wasted money because of the navigation and access
Bad service charging too much
Too hidden charge
Impossible to use!
I bought items to value £84 set to pay in 3. Then when I went to pay it off it wouldn’t accept an auto payment so followed instructions to pay manually. Now 3 weeks later still trying to chase why it’s not been added to my account and keeps changing my payment schedule to a long term one with interest. Can’t find where I change this and no contact apart from an au chat robot!
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Miss
Good