怪しい臭いがしてきました
Response from developer
こんにちは 様、ご不便をおかけして申し訳ございません。リワードに関するお問い合わせは、当チームがサポートいたします。問題の詳細については、Freecash.com の下部にある24/7ライブカスタマーサポートリンクまたは support@freecash.com までご連絡いただければ、迅速に対応いたします。再度ご不便をおかけしましたことをお詫び申し上げます。
False advertising
Response from developer
Hi! We’re sorry to hear you have concerns about Freecash! We are a legitimate, German-registered company that pays millions to over 60 million users every month. We take fraud allegations very seriously and are here to help. Please contact reviews@freecash.com and be sure to add your Freecash ID in your email. Thanks. Your Freecash Team.
FINALLY something of value !
残念です。
そういう時は「サポートチケット」というものを使って、ゲーム会社へ不具合を報告することができるのですが、却下されました。
却下されるとどれだけ足掻いてもその結果は覆らないそうです。
現在1700レベルもクリアしましたが、その報酬も支払われず。理由をチャットで問い合わせてもボットの回答なので意味が無いですし、他の方のご意見を読んでも、ボットが言ってる通りに対応したところで開発者には却下されるので意味無し。
私はロイヤルキングダムというゲームが楽しくてやってたので、報酬はまぁいいか…とも思いましたが、お金が絡む以上開発者やサポートの方々はしっかり説明をして欲しかったなと思います。
「却下されました」だけで納得いくわけないじゃん。
Response from developer
こんにちは!オファーがクレジットされていない問題についてお知らせいただきありがとうございます。多くのパートナーと連携しているため、クレジットが拒否される理由を常に把握しているわけではありません。しかし、私たちはお手伝いするためにここにいますので、必要に応じて問題をエスカレートできます。サポートが必要な場合は、reviews@freecash.comまでご連絡いただき、Freecash IDを含めてください。ありがとうございます。Freecashチームより。
Do not payout high value rewards, beware!
I completed the required milestones for the same game/offer, within the stated timeframe, and I have timestamped evidence to prove this. What makes the situation particularly difficult to accept is that the small-value payouts for this exact same offer have tracked and been credited without any problem, while the higher-value payouts have repeatedly failed to track and have not been awarded.
That makes it very hard to accept a generic response from my ticket claim saying that “partner data is the deciding factor”. If the smaller milestones for the same game are tracking correctly, then my account and the offer are clearly linked and tracking is functioning to some extent. The fact that the problems seem to occur when the rewards become more valuable deserves a proper manual investigation, not repeated automated scripted responses.
I have provided evidence and tried to resolve this through support, but I keep receiving essentially the same response without anyone properly addressing why the low-value milestones are being credited while the higher-value milestones from the same offer are not.
This is the first serious issue I have had with Freecash, and I genuinely hope they investigate it properly and they find the right resolution. The missing rewards are correctly reviewed and the matter is resolved, I hope I can update this review to reflect this.
Response from developer
Hi! Thank you for sharing your experience with us. We appreciate your patience regarding the issue with your offer not being credited. While we collaborate with various partners and may not always have complete visibility on credit denials, we want to assist you. Please reach out to us at reviews@freecash.com with your Freecash ID, and we'll gladly escalate the matter for you. Thanks for being part of our community! Your Freecash Team.
Earn Money
Don’t keep too much money in your account
Great app
👍🏼
Kinda scammy
Love
Finally!!!!
Bait and switch
Divertido
Bad
It is not working
Avoid
Good app
Good
Customer support lacking
UPDATE: heard back from a human agent. He was kind and informative, so I will update the review to 4 stars, but the fact that there is no easy way to reach a human that to help clarify issues keeps this from a 5 star rating
