Boring
Found this standard and boring. Too much choice who is going to scroll over 3,000 tops! Also on the filter no workwear?! That put me off straight away. Too overwhelming for choice especially during menopause
App doesn’t work
Downloaded the app to find it not working, sometimes it loads the Home Screen, sometimes it loads searches but 90% of the time if you click on something or even try load the app it just doesn’t work. Swiftly deleted.
Need less than a star
I have tried to download the app but is not working so don’t attempt to download it is such a waste of time
Awful
App is very glitchy and unstable can be impossible and frustrating placing simple orders
Ac
Fix your app it’s always freezing
Never working
This app is always just spinning!! Can’t get on it , going to pay off my bill and delete.. it’s so annoying
Freemans rubbish
Account can not sign in not matter how many times delete the app also when signing in telling me to many times it’s a joke won’t use again
Use the web browser not the app
The App is always Having issues! when need to pay my bill or need to look at something in the accounts part it goes blank literally 9/10 times this goes wrong. it’s put me off using shopping apps
App doesn’t work properly
The app used to work so well for me but now it’s a total disaster. I have had so many difficulties logging in that I had to reregister my account and since then I’ve had repeated problems gaining access. I managed to order some items but now can’t get back into my account to keep a track of payments that I need to make. The only plus side is the customer services team are very responsive. But it’s a mare, I am not sure I’d recommend it until some important fixes are made.
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Looks good BUT
Downloaded the app cannot find the registration link, so used the login link to see if it’s there, but no chance so how do I register. 🤔
Can’t access my account
I’ve been trying for 2 days to get access to my account. The app is down and just the spinning thing in the middle of the screen, and the website says website address is invalid! I’ve only been a freemans customer for 3 days! I have ordered items, can’t see any information on where they are, my main concern is how the hell am I going to pay for the items if I can’t get online! This will affect my credit rating 😡 I’ll not be ordering anything again and I will be taking it further.
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Poor
This is the worst app I have by a long long way, the issues are endless
Very annoying keeps crashing
Keep having to delete and download as it crashes
Garbage app
Frequent difficulty in getting account info as noted by others. Needs sorting as it’s very frustrating.
My account on the app
My account within the the app often doesn’t populate. Which annoys me a great deal when trying to look at my orders, returns or what I owe. The rest of the app appears to work fine, so I don’t understand why only this part is affected???
Fuming !
2 days cannot open app just spinning then saying ice tried too many times when uve not tried atall it’s doing it itself then it says log in to sister sites so tried them and same! Tried live chat it knocks me out after 2 hours 2 days as need to make returns I called told I’ll be called in 20 minutes hour and half ago they’re now closed ! Tried email won’t send ! Rep on phone said no issue to other people do I says why can’t you help instead of getting me a call back he said as there’s a problem !! So there is an issue call be we came ! No way to get help no way yi get through no way to sign in 🤷🏻♀️
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App is mostly down
I haven’t been able to log on to my account now for months! The app and via online won’t load, so I’m unable to access my balance anywhere! Please fix this.
Disaster!
The financial side of this website, from refunding, account balance, to expensive contract they offer is a disaster. I literally got disappointed after talking and chatting to them about my balance as it was calculated wrong, ended up paying added wrongly £15 (£6 interest for two month and the rest lost in transaction purchase!) to just clear the balance and close any contact with them. The stuff is still very expensive and they work with Evri which is another disaster company for postal services. I never work with them and recommend no one to do so.
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App not opening
Having problems with the app opening properly. It will not let me go to my bag to proceed with the purchase. Deleted and reinstalled the app and it now will not log into account (all log in details are correct).
Lazy Dev - Only works in portrait orientation!
Why do users have to suffer the inconvenience of being forced to use this app in portrait orientation?
Almost all other apps allow screen rotation as per what is comfortable for the user. This ruins the experience, and for what - a little extra work on the part of the dev. People with physical keyboards don’t even have the option to rotate their devices to portrait mode.
If this outcome was the result of the brief from Freemans to the dev then please communicate it back to the decision maker that they really ought to address it. It’s really not that hard to appease your user base and get a 5 star review!
Almost all other apps allow screen rotation as per what is comfortable for the user. This ruins the experience, and for what - a little extra work on the part of the dev. People with physical keyboards don’t even have the option to rotate their devices to portrait mode.
If this outcome was the result of the brief from Freemans to the dev then please communicate it back to the decision maker that they really ought to address it. It’s really not that hard to appease your user base and get a 5 star review!
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