“Free POS!” they said – I got Bills, Broken Promises & Bed-Time Phone Calls instead
My 6-Month Roller-Coaster with Fusion My Business
(All dates, emails, and screenshots on file – happily supplied to anyone who asks.)
⸻
❌ December 2024 – The Cracks Appear
• Website launch splutters offline for 3 days – customers can’t pay, driver tracking doesn’t work.
• “VIP client” label… but support queue feels more like DIY.
• First formal complaint emailed 4 Dec 2024. Response? “We’ll get back to you.” (They didn’t.)
❌ January 2025 – Apology Bingo
• VP rings me with a heartfelt “We’ll fix it all.”
• Promises: SMS reports, social-media plan, quicker replies.
• Reality: radio silence, still no insight into what they even texted my customers.
❌ April 2025 – Pulling the Plug (or so I thought)
• I cancel in writing 4 Apr 2025.
• Fusion keeps direct-debiting my account, week after week.
• Nine (yes, 9) chase-up emails; zero refunds.
❌ May 2025 – The Great POS Mirage
• Fusion dangles a shiny “1-year free premium plan + free POS” if I stay.
• 15 May email: “Tablet is on its way!”
• 4 Jun: discover it hadn’t even been ordered. 🤯
• Meanwhile, I get calls at 10:30 PM – after I’d begged them to stop.
❌ June 2025 – Countdown to Nowhere
• I issue a 7-day ultimatum (refunds, itemised charges, 24-month goodwill).
• Reply: “Here’s a 3-month free plan, please delete your bad review.”
• My deadline sails by… silence. Device still in the box. Refunds? None.
⸻
My Biggest Gripes
# What They Promised What I Got
1 24/7 Pro Support Emails into a black hole
2 Transparent SMS marketing £££ charges, zero reports
3 One-year free plan Retro-fitted “3 months”
4 POS “already dispatched” Ordered weeks later
5 Respectful comms Bed-time spam calls
⸻
Why This Matters
Small businesses live or die by cash-flow and customer trust. Repeated unauthorised billing, broken timelines and late-night calls aren’t “teething issues” – they’re structural red flags.
⸻
Final Verdict
If you enjoy:
• Playing invoice whack-a-mole
• Chasing phantom hardware shipments
• Hearing the phrase “we apologise for any inconvenience” on loop
…then Fusion My Business is a five-star thrill ride.
For everyone else? Lock your wallet, back away slowly, and look for a provider that knows the difference between a promise and a contract.
(All dates, emails, and screenshots on file – happily supplied to anyone who asks.)
⸻
❌ December 2024 – The Cracks Appear
• Website launch splutters offline for 3 days – customers can’t pay, driver tracking doesn’t work.
• “VIP client” label… but support queue feels more like DIY.
• First formal complaint emailed 4 Dec 2024. Response? “We’ll get back to you.” (They didn’t.)
❌ January 2025 – Apology Bingo
• VP rings me with a heartfelt “We’ll fix it all.”
• Promises: SMS reports, social-media plan, quicker replies.
• Reality: radio silence, still no insight into what they even texted my customers.
❌ April 2025 – Pulling the Plug (or so I thought)
• I cancel in writing 4 Apr 2025.
• Fusion keeps direct-debiting my account, week after week.
• Nine (yes, 9) chase-up emails; zero refunds.
❌ May 2025 – The Great POS Mirage
• Fusion dangles a shiny “1-year free premium plan + free POS” if I stay.
• 15 May email: “Tablet is on its way!”
• 4 Jun: discover it hadn’t even been ordered. 🤯
• Meanwhile, I get calls at 10:30 PM – after I’d begged them to stop.
❌ June 2025 – Countdown to Nowhere
• I issue a 7-day ultimatum (refunds, itemised charges, 24-month goodwill).
• Reply: “Here’s a 3-month free plan, please delete your bad review.”
• My deadline sails by… silence. Device still in the box. Refunds? None.
⸻
My Biggest Gripes
# What They Promised What I Got
1 24/7 Pro Support Emails into a black hole
2 Transparent SMS marketing £££ charges, zero reports
3 One-year free plan Retro-fitted “3 months”
4 POS “already dispatched” Ordered weeks later
5 Respectful comms Bed-time spam calls
⸻
Why This Matters
Small businesses live or die by cash-flow and customer trust. Repeated unauthorised billing, broken timelines and late-night calls aren’t “teething issues” – they’re structural red flags.
⸻
Final Verdict
If you enjoy:
• Playing invoice whack-a-mole
• Chasing phantom hardware shipments
• Hearing the phrase “we apologise for any inconvenience” on loop
…then Fusion My Business is a five-star thrill ride.
For everyone else? Lock your wallet, back away slowly, and look for a provider that knows the difference between a promise and a contract.
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