Super Easy Great App
I’ve had some back troubles and my coverage includes physio.
FWD makes it so easy to claim - I typically do it while booking a next appointment… takes less than a minute and just take a photo of the receipt. No fuss, no hassle.
And FWD almost always paying the claim within 24 hours or less.
FWD makes it so easy to claim - I typically do it while booking a next appointment… takes less than a minute and just take a photo of the receipt. No fuss, no hassle.
And FWD almost always paying the claim within 24 hours or less.
FWD eServices HK: A Convenient and User-Friendly Insurance Solution
FWD eServices HK is an incredibly user-friendly and convenient app for managing insurance needs. It offers a seamless experience with its intuitive interface, allowing users to easily access policy details, file claims, and check coverage anytime, anywhere. The app is packed with useful features like real-time notifications, premium payment options, and personalized health tips, making it a one-stop platform for both life and general insurance services. It’s clear that FWD has prioritized customer convenience, and the app’s functionality and reliability make it a must-have for policyholders in Hong Kong.
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Response from developer
Hi Binskerdoodle, thanks for your support! We look forward to bringing you even more new enhancements and features!
不錯
有進步！
Too many bugs
The old apps FWD moments is much more user friendly. This new apps can’t open properly whenever I need to. Please improve.
Response from developer
Hi Plmnjio1, thanks for your feedback! We are sorry to hear about it and would love to learn more about your user experience. Would you mind emailing us at cs.hk@fwd.com, and include the information below: 1. Account Login ID 2. Description of the issue (including any relevant photos or videos, if available) We look forward to assisting you further.
Not User Friendly.
This mobile application is essentially an app wrapper for a an existing web application. However, the user experience is currently lacking. In particular, when attempting to review submitted claims, it can be difficult to determine their progress as the text in the card is all the same color.
Additionally, there are issues with the interactive elements within the user interface. In comparison to the original FWD Moments App, the quality of this app is noticeably lower. We kindly request improvements to be made.
Additionally, there are issues with the interactive elements within the user interface. In comparison to the original FWD Moments App, the quality of this app is noticeably lower. We kindly request improvements to be made.
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