Don’t buy a Samsung TV if you want to watch GAIA
App sucks
When bored but…
I recommend Gaia! So much to learn!
Final teshuva
Joe s
Overwhelming amounts of information
I am so grateful for this app
GAIA
The reality
So much content, such choice!
Lack of series information
6 year customer, canceled
I was a loyal customer for six years, and canceling my subscription was a long time coming.
Over the past several months, I reached out to customer support multiple times to share concerns about the declining quality of the service. I never received a response. During that same time, prices continued to increase while the content and overall experience felt like it relied more and more on AI, with a noticeable drop in quality.
When I finally decided to cancel because I wasn’t using the service anymore, the process was incredibly frustrating. First, I was offered 50% off for three months, but only if I paid the entire discounted amount upfront. After declining, I still wasn’t allowed to cancel. Instead, because I’d been a customer for six years, I was required to send a message to customer service and wait for approval. The entire process took more than 20 minutes and felt like I was being intentionally prevented from leaving.
What disappointed me most is that after making me jump through all those hoops, there was no real attempt to address my concerns or retain me. I simply received an email later saying my cancellation had been approved and “sorry to see you go.”
If the company had spent even a fraction of the effort listening to customer feedback that it spent making cancellation difficult, I might still be a customer today.
After six years, this was a disappointing way to end the relationship.
Idk why I waited so long!
More connected with spirit and purpose
Painfully slow, Paywalls
I’m so incredibly disappointed with this app. I downloaded Gaia hoping for an accessible spiritual platform. Instead, I got a frustratingly slow, glitchy app with constant loading issues and a surprising amount of content locked behind additional paywalls.
Gaia positions itself around consciousness, healing, and personal growth, yet the experience feels wildly inaccessible unless your wallet can keep up. Gross.
Spiritual seeker
Good episodes
Doesn’t work
Proud to support
Okay content, mediocre app
Dropping to 1 star, because they got rid of every useful series filtering option. Now you need to know who is in a show to find one to watch. This app is now totally disconnected from reality.
There are definitely not 8000 original series. There are about 100 TV series and even less of everything else. On top of that, there is no way to favorite a series. You can follow a series, but there is no way to view those on the TV. Continue watching only remembers progress of videos you are already in the middle of… it does not keep track of where you are in a multi-part series. Most of the videos are similar in quality to youtube videos by metaphysical content creators. Overall, the UX is just terrible. The app could also just generally use some polish… it’s very 1990s, with no border radii anywhere.
It looks like they could really use some decent engineers, but a quick look at linkedin shows engineers who feel undervalued and overwhelmed by poor and indecisive leadership.
Also, the AI is borderline useless. You can tell it to follow a show or add things to a playlist, but it will not do any of those things, despite saying it did.
They should ideally just ditch the AI if they aren’t going to properly implement it, and instead focus on a better content platform with emphasis on UI/UX.
Additionally, it looks like they prioritize money over expanding consciousness and transformation, judging by the amount of data collected and sold.
