You also need to pay for Subscription
A yearly subscription costs $119.88 on their website. This is in addition to your purchasing this tracker. And it is big.
Failed to perform
Maybe they work in some parts of the world, but not in Japan. I got absolutely nothing from these devices, wasted my money buying them, got pointless too-late offers from tech support to troubleshoot the devices as they admitted to unusual malfunctioning, but the fact remains that I took my trip and got zero insight on my luggage's whereabouts from GeGo.
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Garbage App
Back arrow doesn’t work properly on iPhone 15, no way to remove a device no longer being used, tells me I need to activate a service plan for a device that already has an active one, no way to change the map from 3D image to normal map view, shows one of the two devices in wrong location. Needs major overhaul and update to rid bugs.
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Waste of money
Do not bother. I used to have LugLoc devices, but they made me upgrade because of 3G. Bought two new devices and all the service plans. They don’t work. They don’t hold a charge, they have all these different modes and don’t even update. By the time I get to my destination, they say they are out of battery or cannot be located.
Do not waste your money.
Do not waste your money.
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Absolutely useless
This device goes into airplane mode as soon as you arrive at an airport . So from the time you drop off your luggage until you get to your destination you will have no idea where your luggage is . In addition you will collect your luggage and about 10 min later you get a notification that your luggage has arrived . A bit too late .
Also even if you get to your destination and if your luggage is still at the airport you started you won’t even know that as it will still be in airplane mode because it’s at an airport .
The only useful time you would need this device it doesn’t perform .
Absolute waste of money . Beware and Look elsewhere .
Also even if you get to your destination and if your luggage is still at the airport you started you won’t even know that as it will still be in airplane mode because it’s at an airport .
The only useful time you would need this device it doesn’t perform .
Absolute waste of money . Beware and Look elsewhere .
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App seems like an alpha version
Lots of bugs in the app. After making sure everything worked at home, I took my first trip with tracker in my checked luggage. At my first destination, I couldn’t log in. It didn’t recognize my email and it told me to create a new account. Fixed the next day after several emails to customer support. But if I now log out of the account, the app no longer works (both iphone and ipad). The login button ceases to function. You then have to shut down the app and restart. Seems like these basic functions would be working by version 3.6.7. Please hire some real programmers.
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App startet nicht
Seid dem letzten Update startet die App nicht mehr!
Poor
Unit dose work but very slow. Reporting items still in the UK when I had my bags after landing in the USA, and still saying in in UK 6hrs after landing.
Customer support is nine existent, abrupt answers to simple questions.
Good concept but needs to be 4g or better to keep up with the tunes.
Need to improve
Customer support is nine existent, abrupt answers to simple questions.
Good concept but needs to be 4g or better to keep up with the tunes.
Need to improve
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Hope for better in the future
I just utilized my new GEGO on my European trip. It was nothing short of utter disappointment. In addition to it would not identify the location of my luggage , my luggage was actually lost and I had purchased this device for exactly this reason and this trip. Hoping this product experience will improve in the coming weeks. If not then other options exist.
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This thing only works about 1/2 the time
There seems to be no rhyme or reason why sometimes my phone will communicate with a device and other times my phone tells me that the device is unavailable. Sometimes even when I’m standing right next to it.
Barely works
This app and device are extremely disappointing. The location is only rarely actually logged and the app doesn’t reflect what GEGO have on their servers apparently. I logged a support case with GEGO and the result was they eventually told me to return it to the retailer I bought it from because they couldn’t fix it. The thing is, it took so long to receive and I spent so long with Support that I don’t have time to return and get a replacement before I travel.
My advice would be to look for a different product if you don’t want disappointment
My advice would be to look for a different product if you don’t want disappointment
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Poor performance and high cost
This device is used to track elderly person. It is not suitable and it should be promoted as such. The location update is so delayed ( about hour or more) no mention trucking history shows only two points, starting point and probably last updated location in past hour or longer, so finding moving person will not be possible. Also high cost of subscription make send to buy chip smartphone and set location feature from cell service provider.
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Lack of support
Don’t buy this. The online support is a joke.
Lost lots of bags before finding GeGo
I spent most of my business life on airplanes around the world. Sometimes my misplaced bags “followed” on other flights days later.
Today, the most comforting message on my iPhone is, when still taxiing to the terminal, to receive a message that my bags HAVE arrived with me.
I won’t travel anywhere without GeGo.
Today, the most comforting message on my iPhone is, when still taxiing to the terminal, to receive a message that my bags HAVE arrived with me.
I won’t travel anywhere without GeGo.
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Rip-off
There used to be a month to month option and now there isn’t! They charge $76 for the whole year or $15 a month with a $35 reactivation fee! That’s $50! And if you cancel, you’ll have to pay $35 fee again if you’d want to use it again! I don’t travel every month! I only need this for 1-2 times a year! This is not okay! Very unhappy.
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Warning Extra expense!!!!
I purchase your much more expensive product so I could track further distance now come to find out the GPS mode requires a service contract. A monthly fee which you do not mention. Underhanded practice!!!
Needs improvement
Generally pretty good, but doesn’t support Dark Mode for iOS13 yet, and that makes it virtually unusable when Dark Mode is turned on. Since it’s dark outside for more than half the day right now, that means it’s unusable for more than half the day as well.
Fix that, and we’re in 5-star territory.
Fix that, and we’re in 5-star territory.
Best Tracker
I was first introduced to LugLoc through a failed Kickstarter called Trunkster. While they died away, LugLoc never forget their customers. When it was time to upgrade from 2G, their customer service introduced me to GEGO. It was awesome in NYC and Tokyo when attached for my backpack.
Wishlist:
— Family Account management so we don’t have to share passwords across multiple mobile devices.
— A control of notification for both push and sms methods instead of all or nothing.
— A mesh communication method to help track on cruise ships and underground subways.
— A way to automatically change from battery saving mode to a travel mode when it leaves the safe place and to switch back when it is back in the safe place.
Wishlist:
— Family Account management so we don’t have to share passwords across multiple mobile devices.
— A control of notification for both push and sms methods instead of all or nothing.
— A mesh communication method to help track on cruise ships and underground subways.
— A way to automatically change from battery saving mode to a travel mode when it leaves the safe place and to switch back when it is back in the safe place.
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Tracked my bags perfectly on 4 flights on 3 contents
I researched as best I could and settled on this one. I had some technical questions and received personal responses within 2 days, rather than the usual boilerplate.
I had a 50+ hour journey through 2 airports in the US, one in Europe, and 2 in Africa. I had it set on “flight mode 2” to save battery. As I changed planes at each airport, it updated me within 30 minutes of landing. On the last plane, a small 18 seater to a tiny African airport, the Bluetooth actually told me when it was loaded onto the airplane, before I shut off the phone. (On the other flights, the large airline apps covered that part)
Had figured a 50% chance that something would happen, like no cell in Europe or Africa, or the battery dying before 50 hours , or it not sensing correctly. It was perfect, and the battery was at 78% at the end of the trip.
I had a 50+ hour journey through 2 airports in the US, one in Europe, and 2 in Africa. I had it set on “flight mode 2” to save battery. As I changed planes at each airport, it updated me within 30 minutes of landing. On the last plane, a small 18 seater to a tiny African airport, the Bluetooth actually told me when it was loaded onto the airplane, before I shut off the phone. (On the other flights, the large airline apps covered that part)
Had figured a 50% chance that something would happen, like no cell in Europe or Africa, or the battery dying before 50 hours , or it not sensing correctly. It was perfect, and the battery was at 78% at the end of the trip.
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Reliable Beyond Belief
Having the ability to track my bags while traveling around the world or just in the USA makes one feel more secure.
I have been using GEGO for almost two years and it continues to perform Beyond belief!
Reliability that deserves this review!!
I have been using GEGO for almost two years and it continues to perform Beyond belief!
Reliability that deserves this review!!
