Archived App
This is an archived listing of the app previously available on the App Store.
Manage customer support cases with real-time updates and notifications. Interact directly with case owners or analysts via chat or voice calls. Requires registration and entitlement with Genesys Care.
10.2.2
October 6, 2022
• Refined Incident and Maintenance Notification • Provided Case share option • Enhanced search option • Added Notify Users option for Escalation • App Video Tour in Help • Refined Case favorites • Bug Fixes and Improvements
MoreGenesys Care 2.0 allows entitled Genesys Customer Care users to view and update their support cases. It also provides real-time communication features like chat and voice calls with case owners and analysts.
No, Genesys Care 2.0 does not contain advertisements. The app is free to download and use for eligible Genesys customers.
Genesys Care 2.0 is supported on iPhone and iPod devices. It requires a data connection to function.
The latest version of Genesys Care 2.0 is 10.2.2, which was last updated on October 6, 2022. This indicates a history of regular updates to maintain functionality and security.
Users need to have registration with Genesys Care and valid entitlement. Genesys Customers can use the same credentials as for the Support web site.
Yes, users can opt for notifications on Alarms and Cloud Incidents Notification through the Genesys Care 2.0 app, in addition to personal, company, and account-level case updates.
Genesys Care 2.0 has an age rating of 4+, making it suitable for a wide range of users. It was first released on July 25, 2020.
For support and assistance with Genesys Care 2.0, you can contact care.mobile@genesyslab.com. The app is developed by GENESYS TELECOMMUNICATIONS LABORATORIES EUROPE LTD.
