Awful
This app is in DIRE need of a modern update. It is slow and unintuitive. Sometimes it just cancels payments without telling you.
Pointless app
Can’t even get past the enrollment screen. This is probably the only bank in existence with its own dedicated card lock app with separate login credentials from the main app. It’s like they outsource their card management to someone else who had no idea what they’re doing.
App doesn’t work
The last update made the app not load. Do not update
AWFUL
Stays broken all the time. Needs to be scrapped and replaced with a more user friendly and RELIABLE system
Latest Version Errors Out
The latest version does not work and throws an error and a spinning wheel and never connects. I deleted and reinstalled and rebooted my iPhone 16 to no avail.
Lock card
Well I thought it was just my phone but I see it’s not. Can the app be remade as to where customers can lock their cards??
Review
This is indeed one of these worst banking apps I have ever tried to use. It kept giving me errors while signing up when I knew the information I was imputing was correct. And customer service was really of no help. Extremely awful banking app
Configuration is terrible
App is completely unusable. I develop apps for a living and this is just horrendous, I can’t even create a new account to activate my card.
terrible
horrible bank and horrible customer service
This App IS HORRIBLE
Could this app be any less helpful? WHOEVER is the Developer needs to be fired. Only works maybe half of the time, is completely useless, adds no value to having a credit card from this Credit Union, and obviously was written by an incompetent programmer. Stay Far Away from this Georgia's Own (what a stupid name) credit union and anything they offer because the fees and terrible customer service will cost you a lot of your hard earned money and all of your sanity. If they went bankrupt it would be the best thing for everybody. STAY AWAY FROM THEM!!
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Poor Excuse for an App
This app is a poor excuse for a Card Manager. It doesn't allow you to do anything except see your balance and a couple of other things. Everytime they update, it is gets worse and you see less and less information. Unfortunately when they do an update it never works until you wait an hour on hold to speak with a representative who doesn't use the app, so they can't help you. Then you are transferred to App Support and have to leave a message because NO ONE is available. They NEVER call back so I do NOT RECOMMEND this app or this Credit Union. Technologically they are decades behind in every IT arena compared to other Credit Unions in their area.
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Alert: Act before August 5th
Receiving this alert when signing into account. Hey Georgia’s Own how about letting us know hope to fix this. Deleted then reinstalled app and still getting Alert Message. Need to move my accounts to a bank that knows what is doing.
Update alert
For anyone that is getting that weird update alert when you open the app… but don’t see anything in the App Store. U have to delete the app and reinstall. When you open it the app, It will then update separately from the App Store. Dumb and weird. Do better GA Own. This is people’s money and lively hoods.
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Update or Fraudulent?
When i open the app it tells me there’s a new update available. but when i go to my update now list of apps or search for the app in apple search it doesn’t announce there is an update. Is this legitimate update?
Cards now transparent and menu is missing
The credit cards used be be gray in color but are now transparent matching the background color of the app. Also, with multiple cards, the menu across the top is completely missing making it impossible to switch between cards. Is ANY testing done before releasing new versions? I mean seriously the app is now seriously broken.
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I finally fixed the app
After all this time of fighting with the Android app and then having the exact same issues on this iOS one I was able to login and actually pay my credit card bill today. The app would say my email was “not found “ when using the forgot password feature. Then it would say the same email was “in use” when trying to enroll. So I went around and around for a couple of years. So I just used a different email address! It worked. Now I can actually use this app.
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Needs a redesign
This is the worst app ever. Waste 39 minutes of your day and go inside a GA’s Own branch for all your banking needs. This app won’t do anything for you.
Wish Ga Own had the same developer as Costco.
If something in the program gets a snag there seems to be no fix. Not user friendly. I called in perhaps 50 times, unable to solve problem of signing in. Costco is great to use but high rates and so much more resource than GaOwn. Hopeful for a better design and will continue with paper till that happens.
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CRAP!!!
I have my app set up for face recognition however, it no longer allows me to log in using my face. I’ve put my User ID in a good 20 times and it says it cannot recognize me. I try to reset my password, but it says it can’t find my username and/or my email is incorrect. This service has been AWEFUL every since they changed their credit card system. There was a time you could see all of your credit card information when you logged into the main app. Now all you can see is the amount and you can transfer/make a payment. You can no longer see the breakdown of your charges without logging in from your desktop…At that point, what need do you have for this app? Never have I had a app that was this HORRIBLE!!!!!!!!!! If I could have left no stats that still would not describe how bad this app is.
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It didn’t even let input my information
My whole family has Georgia’s own credit Union and there is a plethora of issues that don’t even get addressed by their customer service. I downloaded this app specifically to freeze my card only to be told they cannot verify my information. I put my sister’s card in to see if it would work, same error message. I called their customer service and was tossed from representative to representative only to be told to download the app in order to freeze my card. If I could give this zero stars, I would.
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