About
Manage IT requests and track incidents directly from your smartphone. Securely log in, submit tickets, and approve requests on the go. Designed exclusively for Reliance Users to streamline IT service management.
What's New in GetIT Mobile
1.0.0
September 16, 2026
Developer apps
FAQ
What is GetIT Mobile?
GetIT Mobile is Reliance Industries Limited's IT Service Management app, providing a direct channel for Reliance Users to interact with the GetIT Servicedesk for managing IT requests and incidents.
Who can use GetIT Mobile?
GetIT Mobile is exclusively for Reliance Users and requires valid RIL credentials to access its services. It is designed for all Reliance Users, from first-time users to IT stakeholders.
How do I log in to GetIT Mobile?
You can securely log in to GetIT Mobile using your Reliance domain credentials or by utilizing biometric options such as Face ID, fingerprint, or PIN for quick and secure access.
Can I track my IT tickets with GetIT Mobile?
Yes, you can raise and track IT incident tickets on the go. Once submitted, your ticket is assigned to the appropriate team, and you can monitor its status in real time directly within the app.
Does GetIT Mobile allow for request approvals?
Yes, approvers can use GetIT Mobile to review pending Service Requests Catalog (SRC) and Change Requests (CR). Approvals or rejections can be made with a single tap directly from the mobile app.
How can I provide feedback on resolved tickets?
After your IT ticket is resolved, you can submit feedback on your experience through the GetIT Mobile app. This quick rating helps the IT team continuously improve service quality.
What devices does GetIT Mobile support?
GetIT Mobile currently supports iPhones. It is available for iOS devices.
How often is GetIT Mobile updated?
GetIT Mobile was last updated on September 16, 2026, with version 1.0.0. Future updates will likely be released to improve functionality and address any issues.