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Gett Driver App User Reviews

Gett Driver App
Gett Driver App
GT Get Taxi Systems Ltd.
🔧 Utilities
💼 Business

Customer Experience

Positive experience6.3% of reviews
Neutral31.3% of reviews
Negative experience62.5% of reviews

~ Based on 16 written reviews from the US App Store.

Is Gett Driver App Safe?

Gett Driver App has mixed safety signals based on user ratings. AppsHunter Safety Score for Gett Driver App is 66/100.

This assessment is based on 96 user ratings, with an App Store average of 3.2/5.

Is Gett Driver App Legit?

Gett Driver App appears to be a legitimate app. AppsHunter Legitimacy Score for Gett Driver App is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Sound notification no longer works

Despite having the sound notification toggle switched on, the app will rarely notify me by sound alert any more. It sometimes begins to make a sound, but then quickly goes silent. The majority of time however it makes no sound at all, so if I’m not looking at the app I will miss the job, whereas before I could be on a different app & the Gett app will always let me know about a job by the sound alert in the background.
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Foxy236Foxy236

Response from developer

Hello , Please email us at drivers.uk@gett.com and we can help you Kind regards Gett

Extremely high data usage

Recently while using the app it has been consuming about 700Mb of data in a single days work. My mobile provider keeps sending a warning that my data is running low and I have had to top it up several times this month.

For example a £12 job used up 130Mb

If you worked 5 days a week for a month that would be abut 14 Gb +.

I know this by monitoring the Get Driver app consumption in Settings>Mobile data.

I have an iPhone XR using iOS 15.1 on the Vodafone network
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awsshbsgdgdggxgxgdgdggdawsshbsgdgdggxgxgdgdggd

Response from developer

Hello, I would like to investigate this further and understand the issue fully as we haven't received this complaint before, please send us an email with the phone number your app is linked to drivers.uk@gett.com so we can look into this, Kind regards Shaz

Biased algorithm

This app definitely serves green badge drivers over suburban.Can, and have,sat for 2 hours on suburban taxi rank only for a green badge driver to arrive and to be immediately given a Gett job when 3 or more suburban drivers are doing time on the same rank and being overlooked/stitched up!
suburbanpiratesuburbanpirate

Response from developer

Dear suburbanpirate I would like to investigate this further and understand the issue fully and help you, please send us an email with the phone number your app is linked to drivers.uk@gett.com so we can look into this, Kind regards Shaz

Gett taxi

This has to be the worst app for getting work as a taxi driver

Every time you do a update it gets worst for drivers

You can only refresh 20 times in a minute

Why did you add that to the app

Loads of LUL work goes in to the app

But you can’t look at them because you spend half time time
Deleting the message
You can only refresh 20 times in a minute

GETT want to offer a good service

The app needs to be very driver friendly

Which is definitely isn’t
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JAX SS2JAX SS2

Response from developer

Dear JAX SS2, I would like to investigate this further and understand the issue fully and help you, please send us an email with the phone number your app is linked to drivers.uk@gett.com so we can look into this, Kind regards Shaz

Last two days very bad

Turned on as usual then lost all connections to app. Tried to reinstall but kept timing out when I tried to sign m ageing Usually reliable but very frustrating the last couple of days.
RJW120968RJW120968

Response from developer

Dear RJW120968, I would like to investigate this further and understand the issue fully and help you get back on, please send us an email with the phone number your app is linked to drivers.uk@gett.com so we can look into this, Kind regards Shaz

The singing in is bad

Stop signing in with text code and change it to number and password.
OMAR S OSMANOMAR S OSMAN

Response from developer

Hello OMAR S OSMAN Thank you for your review, We wish to understand the issue further. Please send us an email to drivers.uk@gett.com and we can get back to you Kind regards Shaz

Logging out issue on iPhone

Plagued with technical issues that software team are not addressing.
Logs you out randomly
Jobs Accepted just spin and spin
TheOracle46TheOracle46

Response from developer

Hello TheOracle46, Thank you for your review, i wish to look into this for you as this could also be due to network issues. Please send us an email to drivers.uk@gett.com and we can answer any issues you have. Kind regards Shaz

App freezes

App freezes when I accepted a job , have to kill the app & reopen again & job gone .
Need to be fixed . Priority service should be suspended atm no jobs offers during peak time my intake down by 70% since this introduced.
Godfather3110Godfather3110

Response from developer

Hello Godfather3110, Thank you for your review, i wish to look into this for you as this could also be due to network issues. Please send us an email to drivers.uk@gett.com and we can answer any issues you have. Kind regards Shaz

Still hangs up when offered a job

Hopefully you will fix the problem where a driver gets offered a job, accepts it and then the app hangs until you have to close it and re-open it. It would be good to have the option to auto refresh the future jobs screen back.
Harry PineHarry Pine

Response from developer

Hello Harry Pine Thank you for your review, we would like to discuss this further so we can raise your example to our tech team to rule out if this is due to phone network or an issue with the app, Please email us at drivers.uk@gett.com Kind regards Shaz

Are Gett Rubbish By Accident Or By Design?

Using an algorithm to hide jobs from drivers, instead of showing every driver every job like it used to do. No fairness in who can see future jobs. Constant message of ‘job taken by another driver’ yet it remains on screen unable to be taken. Every new update makes it a little worse. I rang in everyday from Sep ‘18 until June ‘19 to say it doesn’t work properly and no one could help. In 2020 I still have to reinstall the app everyday and hope it works for the first hour. Kash, Russ, Shaz just pass you around from one to the other never fixing anything. You have to wonder if they’re incompetent on purpose, or just by accident. And now the app takes 20% too!
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Michael T13Michael T13

Response from developer

Hello Michael, sorry to hear of the issues you are experiencing, we are always looking to make the app more efficient and improve the features so its easier for drivers, this includes 24 / 7 support and a call centre you can contact anytime whilst on a Gett job. I am sorry you feel the matter in question wasn't handled to your satisfaction, Please send us an email to drivers.uk@gett.com to discuss this further. We can delve into the issues you are experiencing, investigate it for you and answer any further questions you have. Kind regards Shaz

App freezes

Whenever I have a job come on screen I click green to accept the job and screen freezes and miss out on the very few jobs that appear on the app for suburban taxi drivers. Waste of time,data and money.

Ian

Unhappy driver
CroydoncabbyCroydoncabby

Response from developer

Hello Ian, Sorry for the trouble you are experiencing, please contact us via live chat or emails so we can discuss this further, Kind regards Shaz

Lyudmil Vasilev

Blocking drivers to log in during not busy period (like corona virus pandemic), always prioritizing some drivers, as new driver you’ll not get a good job. Will not recommend.
Lyudmil VasilevLyudmil Vasilev

Response from developer

Thank you for expressing your interest in coming onto the app, however in the current climate we have decided to place a hold on recruitment for the foreseeable future, we are really sorry for any inconvenience caused. Once operations go back to normal we will resume and be in touch. Gett

Bad customer service

Signed up to app as a driver took all my account details and got a time slot for driver training where I took time out my day to attend .but sadly no call from Gett I then had to send an email to ask what was happening to then be told we aren’t taking on any more drivers but website still promotes that they are looking for drivers
So I have now signed up to FREE NOW driver app no problems so they will definitely get a five star rating
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edinburgh cabbieedinburgh cabbie

Response from developer

Thank you for expressing your interest in coming onto the app, however in the current climate we have decided to place a hold on recruitment for the foreseeable future, we are really sorry for any inconvenience caused. Once operations go back to normal we will resume and be in touch. Gett

Not allowing Edinburgh sign ups

Used this app as a pax so tried to sign up as a driver. Let me go through the whole registration process and training call booked. Never got my callback. When I emailed suddenly they aren’t taking cabs on blaming it on the current situation. Surely you want more cabs on then ?

Turns out from another source that an Edinburgh cab company partnered with Gett are requesting no cabs from another company to be signed up. Not impressed and very unprofessional. Will not be using this app as a passenger again since they won’t allow me as a driver.
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Jimbobs bobJimbobs bob

Response from developer

Dear Jimbobs bob, thank you for registering interest to be a driver, Please advise there is a queue of new drivers waiting to come onto the app and it may take between 1-4 weeks before we can get them onto the app. Sorry you feel this way and we will be in contact soon. Kind regards Shaz

Utterly Useless App

Gets worse month by month. Doesn’t work for Suburban drivers. Have to download several times a day to be able to click on future orders. Used to be good, but now can’t do the basics. Frustrating and a shame as it was the best at one point.
Argo PicoArgo Pico

Response from developer

Thanks for your feedback We're keen to understand your experience further to ensure Gett provide the highest quality service. The Gett team look forward to hearing directly from you through our Customer Care link in the app, open 24/7

Pat

Love the Driver app .
One of the best working taxi apps out there .
Great 24/7 customer care contact too .
beautifulbabe54beautifulbabe54

Response from developer

That is great to hear :) Thanks for your feedback!