Sneaky
Have to subscribe to try it. Wasn’t impressed with delivery. Charged me for a year. There’s no number or text support to cancel. Sneaky and hard to use. Do not recommend.
Cards never process on time
Update: I commented on their social media, and only then did someone respond on instagram and forward my information to support, and despite me already having 3 tickets open, instantly after that my card was issued and I got a template response and 1 of the 3 tickets was closed. So this had nothing to do with a merchant issue or what, I have no idea. I do not believe they actually have a support team checking their tickets or requests. Which is why i believe there have been so many users saying the same thing, we are getting no responses to our tickets. I have no clue what is going on with this company but something is deeply wrong with its operating model.
This is the 2nd time now that I received a card but it never processed on time. And it only ever processed when I reached out to support, now I have reached out to support and have gotten no response. It’s been multiple days. Terrible customer service. And basically useless since I can’t even use the card I was gifted.
This is the 2nd time now that I received a card but it never processed on time. And it only ever processed when I reached out to support, now I have reached out to support and have gotten no response. It’s been multiple days. Terrible customer service. And basically useless since I can’t even use the card I was gifted.
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Not what it used to be, don’t use this app!
I am so disappointed that this app feels like a scam now. I used to love using it to send cute birthday cards along with a gift card to friends and family and it used to be legit! Now I’m afraid it feels like they just take your money and run, leaving the recipient without their gift. I purchased a gift card for my nephew on the 21st and when I asked what he bought with it, he told me he was never able to use it because it just said “processing.” I checked on his phone, and yep, it’s been sitting as “processing” since last week. I’ve been trying to get a hold of customer service but of course, they only provide an email that they never responded to. I felt so sad for my nephew and also for myself because this whole time I’ve been giving out gift cards through this app and people were never able to use them. I disputed the charge with my bank and they refunded me so now I’ll go to the actual store to get my nephew his gift card and needless to say, I will never be using this app again.
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Not impressed
Got the app due to my sister wanting to send me a gift card for my birthday. It is still saying processing 4 days later and support is just giving me the run around. I’m beyond frustrated I couldn’t rate this app lower if I tried.
Do not waste your money
This is a complete and utter waste of money. I received two gift cards on my birthday in July and they are still “processing” and therefore unable to be redeemed. I have emailed customer support multiple times without response, yet this app is still up and running? Stealing peoples money? Ridiculous
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DO NOT SUPPORT THEM
Please please please don’t support them! They are money takers!!!! THEY WONT GIVE ME MY MONEY! THERE IS AN INTERNAL APP ERROR WHERE I CANT REDEEM THE MONEY I WAS SENT. I HAVE PROVIDED PROOF TO THEM TIME AND TIME AND TIME AGAIN I HAVE TRIED EVERYTHING ON MY END. YES THE APP IS UP TO DARE. NO THERE IS NO UPDATES. YES I HAVE TRIED UNINSTALLING AND REINSTALLING. YES I HAVE TRIED CACHE CLEARING. INDEED I HAVE TRIED THE WEBSITE ON DIFFERENT DEVICES. IT HAS BEEN MONTHS!!! OVER 5 MONTHS AND THEY WONT DO LITTLE TO NONE!!!
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Gifts Don’t Process +No Customer Service
Do not use Givingli!!
In the past I have been a fan of Givingli. I thought it was great and had no issues with it.
But something is clearly not right with Givingli anymore. I have 2 giftcards sitting as “processing” for over 2 weeks now. The “customer service” is, naturally an Ai black hole that can’t actually help. So all that’s left is a email account which may or may not be monitored by a couple actual humans? Either way they have solved nothing. I just keep getting ghosted by the customer reps. I feel robbed and will tell my friends to stop using immediately; cause our money is just being held up at this point.
In the past I have been a fan of Givingli. I thought it was great and had no issues with it.
But something is clearly not right with Givingli anymore. I have 2 giftcards sitting as “processing” for over 2 weeks now. The “customer service” is, naturally an Ai black hole that can’t actually help. So all that’s left is a email account which may or may not be monitored by a couple actual humans? Either way they have solved nothing. I just keep getting ghosted by the customer reps. I feel robbed and will tell my friends to stop using immediately; cause our money is just being held up at this point.
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scam
2 of my cards are stuck processing, they never email back. do not use this service
Scam alert!
This is a legit scam! The recipient showed me it says pending for 2 weeks now. I sent a $100 gift card and he has nothing. The phone number on the site for support hangs up on you immediately and support online chat says they are gone for the day (everyday, all day) No response to 3 emails now. Do not use this company!
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Recent Reviews
Filter by recent reviews before using this app. I received a gift like the rest (still pending)….emailed after a week, got a response blaming the merchant & they would follow up asap, emailed again a 1 week later = ghosted. It’s now week 3-4.
Changes not appreciated!
I have loved using this app for a couple years and have sent it to many friends on many occasions. Now however , most of the cards I’ve loved have been graded “Premium”! I am a retired teacher and can’t afford over $100 dollars for the use of ANY app!
Years
I love this app easy and accurate and accessible. You offered me a free year and I was not able to get the offer. I tried but I thought let me address this and see if there is a solution.
Not trustworthy
I never received my gifts and tried to contact them and they never responded back. I feel like I got scammed.
SCAM
Don’t use this app. It’s a scam. I never even got my gift card 🙄 (yes, I inputted all the information) not sure what else to do. Tried calling customer service but got nobody on the phone and now any emails are being bounced back.
Scam
The person I sent the gift card to has had the worst time trying to redeem. It’s been weeks and she still has the gift card marked in a “pending” state. Customer support has been no help. I reached out to customer support and radio silence. Terrible experience for something that was supposed to be a nice gift.
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If I could give 0 stars, I would
This platform sounds great in theory but has been incredibly frustrating in practice. A friend gifted me $100 through Givingli to redeem for a gift card of my choice. To access the gift, I had to download the app, create an account, and provide my phone number. Annoying, but manageable.
The real issue started when I redeemed the gift for a Best Buy gift card. I was told it would be issued within 24 hours. It’s now been over a week, and the gift card is still stuck in “processing.” I contacted support after the first 24 hours. They were initially responsive but have since stopped replying despite multiple follow-up emails. I’ve received no explanation, no updates, and no estimated resolution date.
A simple gift card redemption should not take over a week with no communication or resolution. Based on my experience, I would not recommend this platform to anybody. Feels like a scam.
The real issue started when I redeemed the gift for a Best Buy gift card. I was told it would be issued within 24 hours. It’s now been over a week, and the gift card is still stuck in “processing.” I contacted support after the first 24 hours. They were initially responsive but have since stopped replying despite multiple follow-up emails. I’ve received no explanation, no updates, and no estimated resolution date.
A simple gift card redemption should not take over a week with no communication or resolution. Based on my experience, I would not recommend this platform to anybody. Feels like a scam.
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Scam - Stay Away!
My sister sent me and my girlfriend a gift card from home goods with $150, they advertise it will process within a 24/7 period and it’s been almost 5 days now. Honestly there are other ways to send digital gift cards and it takes literal minutes. 0/5 stars do not recommend to anyone!
- A.S
- A.S
Embarrassing
We received gift card back in May. A few weeks later while at the mall I claimed the gift card and guess what? I couldn’t use it, it said it’s processing and would take 24hrs. Here we are, over a week later and still processing, now contacted customer support they’re waiting for who knows what. Basically I’ll need to contact the person who gifted me this card to tell them to dispute the charges because this is a scam. I could never use this app to send someone a gift, might as well stop at the store and grab a gift card.
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Never received gift card
I used my Givingli cash to redeem for a giftcard that just continuously says processing. Support team does not answer or help and am out money. It seems from reading other reviews people have experienced the same things.
Exploitative Subscription Model and Failed Gift Experience
I purchased the membership and a gift card for a friend. The Givingli link failed to send the gift to my friend and I also cannot find the gift purchase at all in my account. It created an awkward moment when the sent link opened nothing for her and she had to explain it didn’t work. I see the purchase in my bank, money is gone, but the gift link is broken.
Additionally, in order to extract profits, Givingli does not offer any refunds for the subscription and any accidental purchases even if you don’t use it, requires the yearly membership even if you’d only need it for a few months, and furthermore immediately removes your subscription benefits once you cancel your one year membership in order to get you to forget when you need to cancel ( and auto-renew) if you don’t want to renew another year. Horrible business practices
Additionally, in order to extract profits, Givingli does not offer any refunds for the subscription and any accidental purchases even if you don’t use it, requires the yearly membership even if you’d only need it for a few months, and furthermore immediately removes your subscription benefits once you cancel your one year membership in order to get you to forget when you need to cancel ( and auto-renew) if you don’t want to renew another year. Horrible business practices
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