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Thank You!!!
This is great. Works exactly how it should. Web based was fine for on the go, but I was finding my ability to help support on the go was limited. Thank you for making this. Push notifications is great!
Essential for on the go support!
I absolutely love the new Gleap app, it’s essential for any company with support staff on the go who sometimes need to respond to customer inquiries and issues quickly, although it lacks the full web experience it’s still awesome for being able to assign tickets, respond directly to customers, and my favorite feature, the ability to use the AI copilot to even help get past information and help resolve issues, it’s really awesome :)
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Users removed
They removed the ability to see users in the latest update. App is worthless now
So much potential wasted on a frustrating experience
App logs you out after every session. You’ll still get push notifications but any interaction with opening the app causes me to have to log in again.
There is no gesture support. None at all. Everything is tapping. Want to quickly get through tickets? You have to tap on the ticket. Then wait for it to load. Then tap “close” and wait. There’s no bulk editing so you have to do this one at a time.
The interface is cut off on mobile too. The above mentioned “close” button is halfway cut off when you’re in a ticket. If you’re typing a long response, the input box gets lost behind the keyboard and you have to just hope what you’re typing is correct.
At this point this app is nothing more than a glorified notification app. The entire experience in the app is marred with such a poor user experience.
Great on desktop though, but this app will frustrate you to the ends of the earth.
There is no gesture support. None at all. Everything is tapping. Want to quickly get through tickets? You have to tap on the ticket. Then wait for it to load. Then tap “close” and wait. There’s no bulk editing so you have to do this one at a time.
The interface is cut off on mobile too. The above mentioned “close” button is halfway cut off when you’re in a ticket. If you’re typing a long response, the input box gets lost behind the keyboard and you have to just hope what you’re typing is correct.
At this point this app is nothing more than a glorified notification app. The entire experience in the app is marred with such a poor user experience.
Great on desktop though, but this app will frustrate you to the ends of the earth.
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