GoCart.PH User Reviews

Name: GoCart.PH
Rating: 4.2069 (58 reviews)

GoCart.PH

Robinson’s Supermarket Corporation

🛍️ Shopping

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No longer working

Grocery features used to work… its been 6 days already and still down. Very frustrating.

Yet236

2 years ago

Easy shopping online

I am thousand miles away from home - since I started GoCart - it is easy for me to shop online for my mom . They delivered the groceries on the exact time . Good communication if there is any changes. Cheap delivery fee too. You guys are amazing and I appreciate y’all!

ChericklesB

3 years ago

Groceries

I cannot view the groceries anymore i can only see department store and pets

9:(5;)!6)(65

3 years ago

always an exceptional service

Best way to send groceries to your loved one

Lea082000

4 years ago

Response from developer

Hi Lea082000! Thanks for the 5 star rating. Hope you continue to enjoy using our app. If you have any feedback or suggestions, please write to us at support@gocart.ph. We would love to hear from you!

Can’t checkout

Even after meeting the minimum purchase, checkout button doesn’t work

Joiedevivre02

4 years ago

Response from developer

Hi Joiedevivre02, we would like to apologize for this issue. Please contact us at support@gocart.ph with your contact details and relevant screenshots so we can further check the issue if the issue still persists. Rest assured that we will forward your feedback to our developers.

Disorganized

Kung may zero star, yun ang rate ko sa app na ‘to. SO DISAPPOINTED! First time ko sinubukan mamili dito. I was supposed to surprise my mom that I bought groceries for her. Tapos tatawagan kami to tell us that most items are not available??? Bakit nakapost online kung unavailable naman pala??? So sino ang magaadjust? Kasalanan ba namin na wala pa daw delivery??? Eh wala pa pala yung item sa tindahan nyo eh, bakit nyo nilagay online??? Sana nakalagay unavailable o sold out di ba??? Nakakasira kayo ng araw! Tagalog yan para maintindihan nyo!

gigil nyo ko

4 years ago

Response from developer

Hello, we are really sorry you feel this way. We'll look into this issue for you. You may also contact us at support@gocart.ph with the relevant screenshots so we can further check the issue.

Sync and fix log in/create account button

Can’t log in using credentials from your website.I get a no match message. If I create account the create account green button is not visible in the screen. When I scroll down it comes right back up so I can’t click the create button.

IloCustomer

4 years ago

Response from developer

Hi IloCustomer, we are really sad to see your ratings for our app. Rest assured your valuable feedback will be forwarded to our developers. You may also contact us at support@gocart.ph with your contact details and relevant screenshots so we can further check the issue.

Kudos

Very responsive email staff and shopper…rider communicates as well

Furfacilitator

4 years ago

Less than worthless

(tldr: Missing items, poor communication, indefinitely delayed delivery, no refund as of yet.)

(Full: We ordered a number of items and scheduled them for delivery. A few hours before the delivery schedule, we were informed that some items were unavailable, despite being available on the app way in advance. They said those with suitable replacements were replaced, those without were removed from the order. We were told we would be refunded of the missing value, but they did not respond with how. We have yet to receive the refund. During the expected delivery period, we were informed our delivery would be delayed. They did not provide any time window for the delayed delivery, nor have they replied to our messages. We have yet to receive the delivery nor even a partial refund. This app has been a complete waste of time and energy. As people with full-time jobs, we have to schedule grocery deliveries and other household concerns in advance to prepare for the work week. Budget constraints prevent us from ordering groceries elsewhere without receiving a refund. Do not download this app, it is virtual garbage.)

HarrisonDanny

5 years ago

Response from developer

Hi Harrison, we are sorry to hear about the missing items and the delay in the delivery. Our team is working on having this issue resolved. Meantime, we want to assist you with your concern please send us an email at cs1@gorobinsons.ph. We hope to hear from you soon. Thank you!