App doesn’t work
you can’t even open the app. Just a white screen once you log in
Food
Driver was super friendly and efficient with the order. Would definitely recommend to others if they want quick and tasty food.
Bad Service
Never actually open when the app says. Seems like whoever the driver is that day just picks and chooses themselves
Never open
Had a great first experience and have never seen the store open again at UNC CH. No point in looking forward to food from here.
Can’t create an account.
After entering texted confirmation code, the app goes to a white screen with no way to interact. Broken app.
Completely unusable app
None of the apps functions worked. None. Couldn’t remove items from my cart. No option to add my dining card. Gave up and then tried adding credit card which didn’t work either. If convenience is the selling point then this app doesn’t even have a selling point. I could have walked to my car and driven to a real restaurant in the time I’ve spent trying to get this terrible app to work.
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Horrible app.
I don’t usually write reviews for apps. But, this one is especially bad. It simply will not let me order food—which is the whole point of Good Uncle.
My experience: I go ahead and add food to my card, proceed to check out, and it tells me there is no payment method on file. Weird, so I go into my setting to check it out. I confirm that I have two payment methods on file—great. So, I go back to the cart to checkout and it’s still showing me the same message that there is no payment method on file. Fine, whatever, so I try to add a different card. Doesn’t want to accept it—the page just keeps loading, and loading, and loading. Tried doing adding a new card as well as the same cards on file on 3 different phones thinking it was something wrong with my phone, and nothing worked.
Customer support, while nice, was no help. Said they would pass the issue along to their tech team. But, now, reading these reviews it looks like this issue has been happening for months. This is completely unacceptable. I have money strictly for Good Uncle through my University that I am not able to use. What a waste.
Get it together.
My experience: I go ahead and add food to my card, proceed to check out, and it tells me there is no payment method on file. Weird, so I go into my setting to check it out. I confirm that I have two payment methods on file—great. So, I go back to the cart to checkout and it’s still showing me the same message that there is no payment method on file. Fine, whatever, so I try to add a different card. Doesn’t want to accept it—the page just keeps loading, and loading, and loading. Tried doing adding a new card as well as the same cards on file on 3 different phones thinking it was something wrong with my phone, and nothing worked.
Customer support, while nice, was no help. Said they would pass the issue along to their tech team. But, now, reading these reviews it looks like this issue has been happening for months. This is completely unacceptable. I have money strictly for Good Uncle through my University that I am not able to use. What a waste.
Get it together.
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Good food. Horrible app.
Let me start by saying this is a good concept and the food is very good. However, your app has been consistently glitchy for over a year now and it’s driving people away. I’ve had friends unable to use the app due to it not taking their credit card. I’ve had friends place deliveries that never came. I’ve been unable to purchase items simply because sauce is required for meals and the truck was out of SAUCE, despite the dish itself being stocked!! Right now, I am unable to add items to my cart, so I can’t buy anything to eat tonight. Disappointing. Get it together.
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Incorrect Location, No Mask
My driver was not at the correct location and the driver was not wearing a mask. bad. do not recommend.
Doesn’t work
The app doesn’t let me log in and the developers won’t respond to my email asking for help
Great People, Great Food
good food every time, always fresh! if you order food request john he's the man on god! he’s on point every time
Wish I could give it 0
Once downloaded it could not find my location even when manually putting in address it always thought I was in NC for some reason. DO NOT DOWNLOAD!!!’
Bad app
This app is awful. Took me 10 tries to order without a glitch. Cant enter promo codes. My friend cant even order. This is badddd. Good food tho.
No gps
Food is mid. Hard to find food because there is no gps.
Satisfied!
Very fast delivery, ready within 5 minutes of ordering
Delicious Food
Got the jerk chicken bowl and artichoke dip, extremely tasty
Best food app
Better than doordash, grubhub, postmates, etc. their delivery vans have ovens? what beats that
Bad service, bad experience
Got the $8 credit for being one of the first drexel students to download the app and I got the buffalo Mac and cheese for $11. They sent the message saying they were on the way. Once they arrive, they said I have 5 mins to pick up my order or they would leave. 3 mins into this I get a call saying that I wasn’t there in 30 secs the guy would leave. I got there in time and got my food. Went back to my room to eat and the food was drowning in the buf/cheese sauce. It was pretty bad and the next morning having to run to the bathroom and got sick. I had to call off work. The next day I got an email from them askin if I would provide them with feedback on the app. I logged onto the app and was in a chat with customer service and they said “customer service responds within 5 minutes of the sent message” it’s been over 50 minutes with no response. Not likely to try this place again or recommend. Awful app and service
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Cheap
Cut corners everywhere they can. Truly screw customers as often as possible.
Good food.
Very good food. Fast delivery to the University of Maryland. All around great experience I highly recommend
