location not appearing
Regardless of the location I input, it always says “no location found”. I tried every possible location, nothing is found even the big buildings around the area. So yeah, I cannot use the app to order services from them.
Credit Card Payment won’t push through
Was recommended by a friend, but upon creating an account, I have already encountered a problem. After several tries, I couldn’t receive the OTP. So I signed in with apple, which worked. But when I was about to book an appointment, but adding my credit card keeps failing. Might be bug issues because the friend was also experiencing them.
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Crashes
Can’t really use the app because i wanted my chair to be cleaned. It always crashes when i scroll through the upholstery menu.
Facebook Login Not Working Anymore
Error: “App not active: This app is not accessible right now and the app developer is aware of the issue. You will be able to log in when the app is reactivated.”
Used to be my best cleaning service app but now I can’t login
Used to be my best cleaning service app but now I can’t login
App login and chat not working
I have been trying to recover my old account using fb but to no avail. Chat also does not function well. No improvements after several months.
Cannot log in. No customer support
I’ve been trying to log in for the past 5 days to no avail. Logged in using mobile but I didn’t receive any OTP. Tried logging in via Facebook but it shows an error. Worse, there’s no way to reach them. Not responsive in messenger nor IG.
Login issues
After this update, i tried logging in to my account again but it keeps returning an error (my account is tied to my facebook account). I am effectively locked out of my account therefore and could no longer access my saved pros. There also does not seem to be a fix as i tried linking my number to the account but it insists that my number is already tied to my facebook login which again, i am unable to use as login anymore as the app returns an error.
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Some cleaners act like taxi drivers
Ive been using this app for few years already and their service was getting bad. App is so buggy now and their cleaners are acting like taxi drivers who requests to cancel booking due to far proximity. We booked in advance to avoid headaches, but when the date is near these cleaners tries to cancel/change booking. So unprofessional. The least you guys can do is inform us the moment you get our booking so we can get new one and plan ahead. Not recommended anymore.
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Good cleaning experience, will book again
Cleaner is on time, work in the allotted schedule, finish work as quickly as she can. I’ll surely book again in the future.
No access to customer care
Imagine your provider has been on the way for more than an hour. She stopped replying and wont answer calls. I am left wondering when she will come or if she will come at all. AND WORSE, THERE IS NO CUSTOMER SERVICE TO HELP ME. Their messenger gives a temp help link that isnt working. You have no one to turn to.
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Mediocre
I spent the whole afternoon correcting their mistake. Whole balcony is soapy on our feet and when we enter indoor, our feet stains the indoor floors.
Checked the toilets, sink and toilet bowl remains dirty - I had to redo the wiping.
Spent whole afternoon supposedly to play with kids, they think they can come back to correct their mistake but trust is a big word they need to understand.
We trust that they will spend their time wisely to clean our home 5.5 hours but leave at 2 hours and 10 minutes. Our cleaners leave 2.5 hours later, longer still without balcony clean so we know if the cleaning is goid or not.
This is the second time we took a Paranaque based cleaner and we are disappointed so never again.
Checked the toilets, sink and toilet bowl remains dirty - I had to redo the wiping.
Spent whole afternoon supposedly to play with kids, they think they can come back to correct their mistake but trust is a big word they need to understand.
We trust that they will spend their time wisely to clean our home 5.5 hours but leave at 2 hours and 10 minutes. Our cleaners leave 2.5 hours later, longer still without balcony clean so we know if the cleaning is goid or not.
This is the second time we took a Paranaque based cleaner and we are disappointed so never again.
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MUST-HAVE APP FOR CITY LIVIG
If you are busy, always on the go, and can’t seem to find them to do your chores, this is app for you. Almost all kinds of services are here! The app is easy to use and the service people are professional.
Cancelled then no match
First time using app, seemed to not be matching to service provider, then received a message from someone within app that they would be the massage therapist. Went to check app a few minutes later, and had been cancelled on. Trying to book again, am receiving no match, and, when I went to try to cancel to try a different time, app says I would be less likely to get matches—after cancellation and not matching anything for the time chosen.
Also apparently can’t cancel with “other” option because app won’t close keyboard to allow hitting submit button. Terrible design.
Also apparently can’t cancel with “other” option because app won’t close keyboard to allow hitting submit button. Terrible design.
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Doesn’t let you know when booking was canceled
There’s no notification that my booking got canceled, I have gone home specifically for this and of course can’t rebook anything on super short notice. Big flaw that should be addressed
Bring back laundry service
Really loved this app up until they removed the laundry service. It was really convenient and the delivery and pick up is really within the time slot you choose. Talked with their CS and it seems the service was permanently removed because it wasn’t aligned or something. Quite disappointing as the laundry service was much more useful than the “refined” or “healurway” ones.
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Lost laundry items; poor app support
Their laundry service provider lost several items worth thousands of pesos. They also tend to mix up other people’s clothes with mine. I had to beg Goodwork support to keep checking with the laundry shop. There was no way to compensate for the lost items nor did they have any initiative to investigate on their own. Though my rider was excellent, Goodwork’s support team and laundry providers are quite irresponsible. I wouldn’t entrust my laundry with them.
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Good Prices, Unreliable Schedules
I use the app mainly for laundry services. It’s such a shame cause they have good/reasonable prices but their pick-up and delivery schedules are so unreliable. They confirm schedules and assign riders, only for no one to show up without notice or explanation. Multiple instances of late pick-ups and deliveries too.
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Could not leave reason for cancellation
I booked a cleaning service but the Service provider wanted to conduct her services on a different schedule to which I am unavailable due to work.
When I was typing the keyboard covers the textfield and the button so I couldnt see if I had typos and most importantly could not tap the submit button.
So I was forced to cancel without reason like an a-hole.
When I was typing the keyboard covers the textfield and the button so I couldnt see if I had typos and most importantly could not tap the submit button.
So I was forced to cancel without reason like an a-hole.
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Love this app
I highly recommend this app. They made cleaning and the other services they offer so easy.
Good job good works
Good job good works
Don’t recommend this app
1. The UX is not that great
2. It’s SO DIFFICULT to find a service provider, especially for massage therapists. You’d think this app makes it easier to find home service providers, but no.
3. The app doesn’t notify your ‘Suki’ provider if you’ve chosen them for another session.
2. It’s SO DIFFICULT to find a service provider, especially for massage therapists. You’d think this app makes it easier to find home service providers, but no.
3. The app doesn’t notify your ‘Suki’ provider if you’ve chosen them for another session.
