Google Maps User Reviews

Customer Experience

Positive experience46.1% of reviews
Neutral6.6% of reviews
Negative experience47.4% of reviews

~ Based on 8,133 written reviews from the US App Store.

What users say

Is Google Maps Safe?

Google Maps appears safe based on user ratings. AppsHunter Safety Score for Google Maps is 94/100.

This assessment is based on 7,310,696 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.3% of ratings point to a safe experience
2.7% of ratings suggest some concerns
5.0% of ratings point to a risky experience

~ Based on 7,310,696 App Store ratings for Google Maps.

Is Google Maps Legit?

Google Maps appears to be a legitimate app. AppsHunter Legitimacy Score for Google Maps is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Hi!!!

Thanks for showing me some awesome pottery locations!!!

I can't add places

Im trying to helping to map easier ever time not accepting!! That not good things

Hard to use

Why is it so hard to find where to edit my Home, work address??

Muy buena, pero….

La app está súper, mi única queja es el volumen, lo puse en el máximo y aún así casi no se oye.

Rude staff

Walked in and they didn’t even say hello.

Map needs update

This is a great app to get you around to different places. The only problem is, this needs drastic updating with each location. I click on the image in the bottom left but some are dated from 2019. Update the image of each location, please.

Google maps Gemini update

The last update for Google maps as lost the speaker icon. Now unable to get voice directions.

SUGGESTIONS REQ.

PLEASE ADVISE/WARNINGS/ALERT TO BUSINESS OWNERS TO PREVENT MISUSE/BRIBERY/PRESSURE PREVENT FROM USERS TO REMOVE REVIEWS.

POLICIES SHOULD BE UP-TO-DATE AS ACCORDINGLY TO ADAPT FAIRLY AND REGULARLY BY GIVING NOTIFICATIONS TO OWNERS TO PREVENT ADVANTAGE OR TOWARDS THEIR SENSITIVITIES FROM REAL UNPAID REVIEWERS.

OWNERS THUS EXPOSE THEIR LACK OF KNOWLEDGE OF NEGATIVE (BY REAL VIA EXPERIENCE/S) REVIEWS AND SHOULD THEY NEED TO BE RESPONSIBLE OF THEIR ROLE & NOT IGNORE BASIC STANDARDS OF THEIR PLACE. OTHERWISE THEY WILL NEED TO MEET THEIR SIDE OF OWN CONSEQUENCES.

(Most recent companies or new seemed to pend reviews on real experiences/feedbacks…? Unsure why my review has been pending for a week now…? Every owner seems to be very sensitive and does not allow negative (where realistic) ratings to be influenced where should be applied fairly. This is becoming very concerning how reviewing is truly affecting and owners takes no strong responsibility to improve whatsoever.

Most locations/pinned were very inaccurate, and had to Sherlock Holmes my way out of it. Please address these issues seriously and update hugely…

I also highly suggest to add an feature option for select all (drag) to remove from the favourites list, as this will benefit to reset/clear without needing to manually remove per as can take too much time by doing so, without therefore needing to delete your account for a fresh start.
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Does not work

Idk why but it just doesn’t work ive tried everything but it just won’t

AI sucks

Doesn’t do what you ask it to. Was trying to search for restaurants open now (1230am) to find a place to go to and it showed places that open around 8-11am

Stay the hell away!

Stay the hell away from this Casino. Never ever play on their online slots unless you enjoy watching your money disappear.

Electrical Company

Mullenburg Electric Co. was one of the best experiences I have had with any electricians in my 28 years in Rapid city. Top in service that was prompt, professional and top notch advice and gave with pleasant attitudes. Jeff and Noah were absolutely the best. Both very efficient.

91 Lexus Ls 400

WOW.. Where do I start. I just don’t have enough words to THANK Tyrone for all everything he done for me. How RELIABLE and HONEST he was. I totally recommend everyone to use them if you have any key issues. And the price is EXTREMELY reasonable and fair with complete customer satisfaction. More than 100% Approval
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Sharing links between desktop and mobile app is broken

Sharing a link to a map location to planned itinerary fails to open on mobile app.

Room for improvement

On review of other map apps, Google Maps is the leader of the pack.

It still will lead me to impossible traffic situations (eg make a left onto this multilane high speed congested road) and occasionally fails at directions. Room for improvement

一片新天地。

看见了不一样的世界。阴霾散去,阳光灿烂。

Add road closures reports

Too often I hit a street you want me to turn on, but the road is closed. This is not the same thing as a lane closure. The whole road is closed. I can’t make this left. I can’t go straight. Often due to construction or events. I live in LA and this happens frequentlyyyyy. Please add the ability for us to add road closures under “add a report” - thanks
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CarPlay

I been noticing a lot of missing areas of the map and navigation issues while using CarPlay

Overall

Improving all the time. I like it . 👍some new roundabouts around that I have noticed haven’t been submitted as yet

Not great

If it doesn’t know the local area, it shouldn’t make up stuff. Eg. at a train station in Switzerland it makes up exits that don’t exist. If I were Google, I would adress that as a priority.