Google Maps User Reviews

Customer Experience

Positive experience46.3% of reviews
Neutral6.6% of reviews
Negative experience47.2% of reviews

~ Based on 7,755 written reviews from the US App Store.

What users say

Is Google Maps Safe?

Google Maps appears safe based on user ratings. AppsHunter Safety Score for Google Maps is 94/100.

This assessment is based on 7,304,729 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.3% of ratings point to a safe experience
2.7% of ratings suggest some concerns
5.0% of ratings point to a risky experience

~ Based on 7,304,729 App Store ratings for Google Maps.

Is Google Maps Legit?

Google Maps appears to be a legitimate app. AppsHunter Legitimacy Score for Google Maps is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Tries to force u to take closed roads

Desperately needs an option to force a route change… sometimes it will INSIST that u must take closed roads...🤦🏻‍♀️ Waze has an option to let the app know this route is not physically possible… how can it be that Google Maps S T I L L can’t figure this out???

Mary’s massage

Wrong address for this place don’t pay in advance that picture is my friends house

Heavily overrated

Always directs you to the longest route. If you want to go home in the suburbs there is a chance it’ll confuse the city name with your home address, and send you to some plaza instead.

Sharron

Jack is a true professional. Eye for detail and value for money. We were delighted with his work and would highly recommend him.

HELLO!

HELLO! The map is amazing!

Could you add the split screen lane assist

It’s a good app couple of little things I finend the speed is all over the place one minute it says you are doing the speed limit next it drops right down to 5+ mph slower then back up so I’d recommend not going by this. It would also be handy to have speed cameras/ traffic light cameras ping you or just show up on the map if you are not using the navigation side of it but have the app open just a thought. And lastly I’d love to see split Screen lane guidance like Garmin and Tom Tom do as this would mean we would no longer need to have a separate satellite navigation. But that said this is a good app
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Absolutely Love it!!

Every time I come here I have the best experience! The people are amazing and my drinks always come out perfect!

Pet Peeve

It is SUPER ANNOYING that I’ve saved my Home, but when I want to share it with somebody it defaults to Navigation mode and NOT the Home shortcut chip. At least give me a choice! The only way to give somebody the Home shortcut chip is to type in my address in the search bar, which I saved so I wouldn’t have to type it again!
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Absolutely stupid routing

It routed me to a closed road. So I lost 7 hours to detour. Idiotic app which gives not realistic ETA.

Lack of accuracy

This app used to be good but ever since they’ve integrated AI the supposedly “best” and “fastest” routes are the most inefficient and slowest routes ever.

Google maps added Gemini

I updated my app and Google has added Gemini without my consent and apparently no way to opt out or turn it off. They sent me an email telling me that I’m now using Gemini but of course no way to opt out. I would like to go back to my previous app version, but of course no easy way to do that. Although I’ve used google maps for many years, I am going to find another option.
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Asador de Lugo

La comida del lugar deliciosa, Daman una chica muy atenta y amable

Gemini disconnected from map functionality

It is absolutely unbelievable that Google could’ve possibly released this Gemini button in Apple CarPlay. When you press the Gemini button and say a destination, it asks you whether you want to navigate there; you then say yes, and then it proceeds not to do anything at all. Gemini just talks to you, but is unable to do any thing functional with the actual map application. This is such a major downgrade. Please bring back the normal microphone button that used to allow you to say a destination and then navigate to it rather than just talking to you with no ability to actually do anything in the app
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ROFO great employees

I recently had ordered fried chicken from Rofo in Westminster Maryland. The morning of the event. The organizer called and told me everything had to be moved forward 2 hours. I drove to my rofo. And they were fantastic. Nicole the food manager was able to get my order moved forward so I could meet the deadline. Derek the store manager helped get the computer details so everything was perfect! Thank you Derek and Nicole for making the event a great day with great food! You are the BEST!!
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Lovely Nail Salon

Amazing experience! The salon was clean, the staff was so friendly, and they did a fantastic job on my family’s nails. Great attention to detail, and everything turned out beautifully.

Been going downhill for a while now

So Google Maps has just been on a steady decline for years. I’ve noticed recently that when I try to zoom in with two fingers, it doesn’t voom to the spot in between my two fingers it zooms to where they ever the center of the map is, which is infuriating. This added to all stuff they keep adding, which makes it more and more complicated to use and doesn’t improve the user experience. Plus the fact that it’s hard to tell sometimes on weird intersections where you’re supposed to go and it’s not clear in the app. I’m gonna use one of its competitors now.
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Absolutely Fantastic

What a fantastic service, called the number one day collected the next. Friendly helpful gentleman collectedcc

Edmonton Deal Crawl

On behalf of the Edmonton Real Estate Investors Association, I’d like to thank the organizers on the Edmonton Deal Crawl event on June 6, 2026.

This was a great learning experience for all levels of real estate investors. There were various types of real estate strategies and properties to view and there was a lesson to be learned at each property. Attendees on the bus had a lot of energy and excitement and it was a great day overall. Thanks so much for including me.
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Become worse and worse with every update

Wrong directions, shows closed routs as opened and even suggest to turn to one way routs in opposite direction, shows longer and absolutely not logical routs, missed all the road signs and traffic.

Great find! Great food, ambiance and service!

We went with a group of friends and had such a great night! I’d recommend getting there a little early so you can enjoy the bar and lounge area. It’s beautiful, comfortable, and has such a warm, welcoming feel. We honestly had no idea this kind of high-end restaurant was right here. It was such a fun surprise.

Our server was wonderful. She kept the drinks coming but also gave us plenty of time to catch up without making us feel rushed.

Everything we ordered was delicious. The fried artichokes were an unexpected appetizer favorite! We also had the filet, rib eye (SO GOOD!) branzino, and the coconut halibut…the coconut sauce on the halibut was also SO good. For dessert, we tried the cheesecake, chai crème brûlée (which tasted like fall in the best way), and the brown butter bourbon cake…was the star of the night!

Great food, beautiful atmosphere, and an overall wonderful experience. So happy to have a place like this in the neighborhood. We’ll definitely be back!
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