Google Maps User Reviews

Customer Experience

Positive experience43.7% of reviews
Neutral6.3% of reviews
Negative experience50.1% of reviews

~ Based on 8,809 written reviews from the US App Store.

What users say

Is Google Maps Safe?

Google Maps appears safe based on user ratings. AppsHunter Safety Score for Google Maps is 94/100.

This assessment is based on 7,369,216 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.1% of ratings point to a safe experience
2.7% of ratings suggest some concerns
5.3% of ratings point to a risky experience

~ Based on 7,369,216 App Store ratings for Google Maps.

Is Google Maps Legit?

Google Maps appears to be a legitimate app. AppsHunter Legitimacy Score for Google Maps is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Lost

The ‘find destination on map function has become incredibly stupid. Inaccurate by 10-20 miles or so. Also, the app increasingly misses traffic and construction delays. And mislabels places.

Delete this app

Delete this app off your phone until they restore the name of Lake Ontario

Lake America

Nuff said. Everyone of you Trump voters should be deported

Good

Google maps is so helpful for directions I use it to find food when I am hungry🤭don’t blame me

Great update

Works pretty well. Love the more natural voice in navigation. Names of places updated as well. 👍 🇨🇦🇺🇸

Sycophantic

Lake America. Need I write more! How can you trust a sycophantic company like this?

You did not have to change Lake Ontarios name and you know it!

You did to please a tyrannical president in order to keep the money flowing to you and to stay in his good graces.

Lake Ontario

Keep the lake labeled correctly.

Birthday Lunch

Amazing experience celebrating my birthday. The food and staff- phenomenal! I will definitely be coming back and referring my family and friends to visit. They made my birthday very special!

Georgie was very efficient and friendly!

The best massage my friend Yulia. Lovely new studio !!!

Cowards

Lake Ontario.

Wrong names

Change the names of Lake Ontario and the Gulf of Mexico back to their rightful names!

Great paced and expertly cued Hatha class

I dropped in to PYP today and the class was awesome! Just the right level of challenge, and Lauren’s guidance was much appreciated. The cues were super helpful especially the grounding ones for strength and foundational stability, and the alignment cues also helped me a lot. Perfect balance of movement and wind-down. Thank you Lauren. 🙏
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Apple Maps

Doesn’t show me fastest route Apple Maps is better

Great service

I am so happy that Daniel was here to help me out and get me what I needed. We had some difficulties at first but Daniel is a great worker and help me resolve my issue.

JANKY routes

I don’t know what has happened to this app but I am driving in circles CONSTANTLY. There are now always multiple route options after I’ve already chosen one and it’s active and it will say “similar eta” but it will be longer and basically send me on a quest to make a U-turn. I’ve never been so unreasonably angry. Needs to be fixed immediately. I’ve switched apps because this one is so unreliable now. Disappointed.
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Deleted

Deleted. The correct names are Lake Ontario and the Gulf of Mexico. Fix this.

Disgusted by this company for changing historical names

It is Lake ONTARIO. It is the Gulf of MEXICO.

Idiocracy

I’ve relied on Google Maps for years, but the decision to capitulate and change longstanding geographic labels. First with the Gulf of Mexico and now renaming Lake Ontario to "Lake America" is absurd. A navigation tool should be grounded in geographic reality and international standards, not instantly caving to arbitrary executive orders and politicized name changes. It’s straight out of Idiocracy.
Navigation tools require trust, accuracy, and basic integrity. Because of this unnecessary compliance, I’m officially moving over to MapQuest.
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Returns

I was having trouble with my laptop and Miss Joyce and returns took care of me and got it working again by replacing the power cord thank you. Great customer service.