Why my account cannot login when my annual VIP subscription will only expire on 16 February2026
I have cancelled my annual VIP subscription right now (4 Dec 2025) as I seldom use this app for the whole year due to busy schedule. However, my current annual subscription will only end on 16 February 2026. Why I cannot login the apps already ? Are you refunding for remaining 2 and half month if the apps does not let my account to login and use within the remaining 2 and half month.
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Does not work anymore
Great app, but needs update
Amazing app to learn Chinese
My child used to fail her Chinese before using this app. Now she is getting AL1. Best app ever.
This keeps my kid interested
My kids won’t stop doing this game and they already know a lot of Chinese! This is a 5 stars for me. I love everything about it. My kids say it’s not boring like other apps
Paid for VIP and didn’t get access for months
I bought my son a subscription for the three month VIP. I kept reaching out to them because he only had limited access. They kept telling me that I had bought it through a different email account even though, that was not the case. I got tired of saying the same exact thing and sending screenshots with order number from my account that verified the same thing. I just canceled.
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Paid for yearly subscription but couldn’t access the app
The app is buggy and we haven’t been able to press play once the app is loaded. Please look into this
From Essa sim mom
My daughter has improved a lot in Chinese even at school her Chinese Teacher told me she was much better at her Chinese…so thank you SOO much for that Go Chinese!!
Five star⭐️⭐️⭐️⭐️⭐️
Five star⭐️⭐️⭐️⭐️⭐️
No response when pressing on play button
After updating on the latest version, unable to play anymore as stuck on the main screen. Pressing the play button at the main screen does nothing and cannot go to the next screen anymore.
Please help to fix this urgently!!! Thanks!!!
Please help to fix this urgently!!! Thanks!!!
Good but stuck
It’s a good app to learn chinese. But sometime after we subscribe to the app, the app stop working. The play button suddenly does not work, very disappointing.
Couldn’t last a few months despite a year subcription
We got logged out after a month of of inactivity. Couldn’t utilise our year of subscription. Both my husband and I , both got a year subscription
No
Ipad 4 can not play
Nice app!but the VIP..
I love it Soo much it helps me learn a lot even though I already learned it but one time I wanted to read a book and I saw ONLY TWO BOOKS WERE FREE AND THE REST NEADED MONEY!?My mom cannot so can you make it free?
Unable to log in using iPad
Paid for subscription and it was working fine on both my iPad and iPhone. But recently unable to use the app on iPad. Doesn’t allow me to log in. However it works fine on my iPhone. Please fix this!
Can’t even start the app!
Paid for the subscription and can’t even start the app!
Great app. Helps with reading, writing and speaking
App is great. Interactive games and stories told by native speakers help my child learn mandarin. The voice recognition function under the “daily speaking” activity needs improvement. It fails to recognize words even when spoken correctly. Will you consider providing a discount for repeat subscribers?
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great app but doesnt work after update
really like this app but its stopped working now,
got locked out after subscribing
paid for a 3 month subscription and got locked out of my account suddenly. reached out to feedback multiple times but they are extremely unhelpful. problem is still not solved after 1 week, despite me providing all evidence of purchase. I feel like i got cheated of my money!
I fixed my own problems
I uninstalled the app and reinstalled it and now the app works
Cant access app at all
I cant access the app at all even though i’ve paid the subscription. Please fix the app.
Cannot load app
The app is stuck at loading screen and cannot be loaded.
