Idiots
This review is of the employees and not the app. The employees of this company do not adhere to their own policies, they repeat their policies over and over and over yet refuse to listen to a customer. In one word unprofessional, in one word idiot, in one word hostile, in one word discrimination, in one word failures, they discriminate and instigate trouble and abuse of the customer. And after this bad review they will quote their policies that they don’t follow. It’s not surprising to discover discrimination by the employees. They can’t stop bullying, they can’t stop harassment, they can’t stop being a pejorative person.
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Not very functional
This app is only good at making single payments. You cannot change your autopay you cannot change the access forms you cannot speak to anyone with questions. Not very helpful.
Bare Minimum
The app is functional in that they can collect your payments for student loans and upload documents. However, it acts as more of a quick portal for payments, but doesn’t expand into many other options. Even payments, if paying more than is owed, the user is unable to delineate what principals should be addressed with the additional payment. It is clear through the limited interface, lack of additional information, and overall scarce options that as a service borrower their ultimate priority is money, not the student.
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Very functional
This is a solid app. Very functional and everything is really organized and easy to use. My only suggestion would be modernizing the design or the look of the icons and color scheme. But other than that it’s much better than nelnets app.
Something’s Missing
App is simple and easy to use but lacks convenient features such as updating name or address changes.
Doesn’t work
Boy, y’all really want this money, don’t ya? How about you come get it if you’re not gonna spend a few hundred to get your [cr]app working. I know you can afford it.
Useless.
This horrible app has not remembered any of my credentials over the past 7 years. I have hated this app mostly because it’s a reminder of the money I waste on “repaying” my loans but not once can I just log in. I hate it.
Would give more stars but
Drop my student loans for 5 stars
Server issues
For the past year it will not allow me to sign in. It always says it is unable to connect to server.
Server issues
The app can never connect to the server. I only use it to make payments and it works maybe 20% of the time.
Needs Polishing & Other Fixes
Please add an “associated domain” to the app, so that iOS can support password auto-fill apps like 1Password inside of your app. It
Also, I’d love to see a modern UI update, and a new design language that reflects the latest official iOS design language look-and-feel.
Also, I’d love to see a modern UI update, and a new design language that reflects the latest official iOS design language look-and-feel.
Okay
It’s not great. If you need to change a payment you can’t do it from the app.
Crap System and Customer Service
The system does not allow you to remove any bank accounts or update them it says that you have successfully removed them or updated them but there is no change. The customer service representatives are also unable to remove these saved bank accounts.
Server Issue
While I have no issues paying my loans through here, the app itself can be inconsistent because of the servers. I think Great Lakes should hire a team of people to prevent this from happening because I want to be able to view my loans without any issues.
iPhone 13
Doesn’t seem to work with iPhone 13 yet…
Limited features
Very limited options. Another loan provider getting rich off the backs of those seeking education. Smh. They don’t care about anything, only big bonuses
Can’t sign in
It won’t let you sign in.
App not working
I’ve used the iOS mobile app to pay and keep up with my loans for almost 4 years. I’m the past month, the app has stopped working. I can’t log in. Every time I try to log in (or even open the app) I get the message “We’re unable to connect to our servers. Please check your connection settings and try again.” I’ve deleted the app and reinstalled. I’ve restarted my device. I’ve tried everything! I hope you guys can update it to get it working again!
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Gives your balance. That’s it.
The app is pretty useless. I can see my balances. That’s it. It does not display the interest rate that a loan was originally taken out with if your loan happens to be in a student loan interest freeze right now. It won’t even show when your next payment needs to be made or how much.
Great app very good
I was able to pay my loan with the app no need to go on my laptop
I am very great full for the loan and hope everyone else reach their dreams
Thanks you
I am very great full for the loan and hope everyone else reach their dreams
Thanks you
