Lock
Response from developer
Hello, thank you for your updated review. We apologize for the inconvenience. The behavior of the ad that blocks the screen is not typical. But is the issue still relevant for you now? If yes, please report this problem to us via in-app support (Settings – Support). We'll help! Thanks, Support Team.
Lock
WHAT IS THE PROBLEM? MY GUESS IS YOU NEVER VET THIS STUPID ADS YOU SELL YOURSELF TOO.
Response from developer
Hello, thank you for your review. We apologize for the inconvenience. The behavior of the ad that blocks the screen is not typical. Please report this problematic ad via in-app support (Settings – Support). We'll detect it and block from showing. Thanks, Support Team.
App won’t open
Response from developer
Hello, we're sorry for the inconvenience. Have you tried clearing the app's cache? If it's not helpful, please contact us at support@severex.io. Regards, Support Team.
Dear developer
Response from developer
Hello, thank you for sharing your feedback. We apologize for any inconvenience caused by the advertisements. We understand that excessive ads can be annoying and disrupt the gaming experience. Our team is constantly working on optimizing the ad frequency to provide a seamless gameplay flow. Thanks for your understanding, Support Team.
Devs Please Be Reasonable
But the Play scale is all crooked. If on a 15 x 15 puzzle you could watch one ad for three hints and maybe an ad in between puzzles it would be a five star game. I would still watch ads when I made mistakes-but it wouldn’t be the punishment that it is now that makes the game not fun. Also many of the ads play and then go back to that “would you want to watch an ad” screen and doesn’t allow you to play the game unless you wath another 30 second ad -it’s TOO Frustrating -which is not what I’m looking for when I’m playing a game. Three hints per ad would still be very challenging to play the game. One hint per ad is just punishment and not worth it at all. If you want revenue then make the game playable so I can tell all my friends and everyone will watch your ads willingly- instead of making a system that is so offputting that we can’t even enjoy the brilliance of your app.
Please consider this review a kindness as you may not realize how frustratingly unplayable it can be if you have to stop for 30 seconds to a minute every few minutes that you make a mistake. It makes your pleasurable game not fun at all. Thank you and I’m hoping for a change in the game rather than a change of games.
Response from developer
Hello! We're truly sorry to see that you can't fully enjoy our app. We do apologise for the ads in the game. Please kindly note that we need ads to develop the app, support and make the game available to everyone further longer. Unfortunately, we can't totally control their number but we're currently working on ways to minimize their impact. Thanks for your understanding, Support Team.
Love it but have to reinstall occasionally
Response from developer
Hello, thank you for rating our app and sharing your concern with us as well! We deeply apologize for this problem with freezing. Could you please let us know more on the issue? Please launch the app - tap Settings button in the upper right corner - tap Contact Us - Start a conversation. Please let us know since when has the issue started as well. Is reinstalling the app helpful with the freezing? Best regards, Support Team.
Slider
Response from developer
Hello, thank you for letting us know about such an issue in the app. Please excuse us for the inconveniences in the game. We've forwarded your message to our team of developers for further consideration. Could you please clarify - was the slider like this from the start or something happened after? We'd be grateful to receive your reply at support@severex.io. Thank you in advance!
Love the game but please add more levels!!!
Response from developer
Hello, thank you very much for rating our app with 5 stars and letting us know your impression in the game! Your appreciation and praise really mean a lot to us. 😊 We will definitely let our team know that you're eager to complete more of our challenging levels. 😉 So please stay tuned and keep playing with us!
Very tiny, no landscape. $7.99???
Response from developer
Hello, thank you for rating our app and sharing your feedback with us. Please note that the app can be used absolutely for free, subscription is optional. You can also zoom in and out by pinch (to use pinch-to-zoom, touch two fingers on the touch screen, and move them apart to zoom in, or together to zoom out). Please feel free to contact us at support@severex.io if necessary. Thanks!
Bitte ein Update
Response from developer
Hallo, danke für das Feedback! Könnten Sie bitte bestätigen - ist das Problem für Sie jetzt noch aktuell? Wenn ja, teilen Sie uns dies bitte unter support@severex.io mit. Danke im Voraus!
Write a review pop up
Response from developer
Hello, thank you for the feedback. We apologize for the inconveniences caused. Your kind note will definitely be taken into consideration. Please have a nice day! Kind regards, Support Team.
Racist puzzle!
I’m willing to change my review and star rating if this is corrected.
Response from developer
Hello, thank you for your feedback and notification. We deeply apologize for such an issue in our app. We would like to assure you that we absolutely didn't mean to heart anyone's feelings by adding this image. It will be corrected. Thank you for drawing our attention to this case. Best regards, Support Team.
I really like this game but...
Response from developer
Hello, thank you for reviewing our app and letting us know about such an issue. We apologize for the inconveniences caused. Is the problem still actual for you now? If yes, please launch the app, tap Settings button, select "Contact us" and let us know more about this case. We will do our best to help you and resolve this problem. Thanks in advance! Looking forward to your message. Kind regards, Support Team.
Needs more collections and levels , themes , start from the beginning , have a nice day
Response from developer
Hello, thank you for taking your time and rating our app! We are grateful for your kind opinion as well. We will definitely continue improving and developing our app further, no doubt about it. So please stay tuned and continue playing with us! Kind regards, Griddlers 1 - Nonogram puzzle team.
I’m confused
Response from developer
Hello, thanks for your feedback. Please note that the app can be used for free without any payment, subscription is optional. You can always continue with limited version. Please contact us at support@severex.io if you have any questions remaining.
Help
Response from developer
Hello, thank you for your comment. We are sorry for such an issue in our app. Can you launch the game and start any level? Please contact us through in-app form (can be found in app's Settings) or at support@severex.io and tell us in more detail about this issue. Thanks in advance for your help! Kind regards, Support Team.
Can not play
Response from developer
Hello, thank you for your notification. Could you please clarify - are you experiencing issues with payment or playing the game in general? Please contact us through in-app form (can be found in app's Settings) or at support@severex.io and tell us in more detail, what exactly is wrong. We will be glad to try our best and solve this issue. Thank you in advance!
????? :/
Response from developer
Hello, thanks for rating our app. Are you experiencing any problems or difficulties with our game? Please contact us at support@severex.io and tell us more about your gaming experience. We will try our best to help you. Thanks in advance! Best wishes, Support Team.
Nach Update nur Abstürze
Response from developer
Hallo, danke für deine Benachrichtigung! Bitte entschuldigen Sie uns für eine so späte Antwort. Ist das Problem für Sie jetzt noch aktuell? Wenn ja, teilen Sie uns dies bitte unter support@severex.io mit. Vielen Dank!
Seit Update stürzt das Spiel ab
Response from developer
Hallo, danke, dass Sie uns über dieses Problem informiert haben! Bitte entschuldigen Sie eine späte Antwort. Ist das Problem für Sie jetzt noch aktuell? Wenn ja, teilen Sie uns dies bitte unter support@severex.io mit. Vielen Dank!
