Not working properly
Bad apps
Difficult to tell what you have submitted
Mistakes made by Group source make the claims rejected and makes it hard to keep track
Groupsource
Complicated to use
Direct billing
Please update the online benefit cards with ClaimSecure information, so that providers will know which insurance company name to put on:) thank you!
Functions poorly
Ever since the last upgrade facial recognition doesn’t work.
Facial Recognition
I don’t like that you still have to enter a passcode from texts even tho I have facial recognition turned on. It’s dumb and a waste of time.
Fast, simple, effective
I love the photo submission option it saves me so much time!
Convenient and Helpful
I can easily look for information and submit a claim for review, that helps me save time from calling and waiting on hold for hours.
Very happy
We’ve been using the app for 2 years or so. It’s got a decent UX and I like being able to easily upload photos of claims.
If it had an option to have a health care spending account section: balance, upload claims, etc., it would be even better.
If it had an option to have a health care spending account section: balance, upload claims, etc., it would be even better.
Very user friendly
Love the app, the claims submitted through the app are processed super fast.
Useless
Cannot submit a receipt by photo, which is the advertised functionality. The GroupSource app is hopeless, same with the browser interface. Someone at Groupsource actually told me to email attachments. Wow. Real “secure”... total waste of time. Unfortunately I can’t avoid them and still have to find some way of submitting receipts.
Show more
Cant upload photos from my phone.
We the new update I tried to upload my receipt for a claim and it gives me errors for both taking a picture and a using a saved on. It used to be so easy
Lousy user experience
This app desperately needs a redesign. Perhaps it’s intentionally horrible to deter people submitting their claims?
User interface sucks
This app sucks the interface sucks and it doesnt even have an update option on app store despite telling me i need to update it to submit insurance claims via photo. Plz improve ur UI cuz this sucks its 2020 lets go
Way better than Blue Cross and Manulife
My employer had BlueCross and then Manulife over 6 years. Both had terrible customer service and claims took so long to get paid. Their online/phone interface was slick, but a disaster when it came to get my claims paid or get information.
groupSource has been a breath of fresh air all around and the app is super easy to use! Register online and input your banking details and get paid in 48 hours.
Wallet ID card for drugs and dental is all My husband and I use now. There is direct pay for massage and also photo claims submission for other claims.
Always use PhotoClaim if you pay out of pocket!
groupSource has been a breath of fresh air all around and the app is super easy to use! Register online and input your banking details and get paid in 48 hours.
Wallet ID card for drugs and dental is all My husband and I use now. There is direct pay for massage and also photo claims submission for other claims.
Always use PhotoClaim if you pay out of pocket!
Show more
Wrong app
This is not the right group source app
Inconsistent
The app often just stays white when you open it. Works very intermittently.
