Account frozen, useless support, cost me thousands
I have been locked out of my own investments due to a "ReKYC" process that the app explicitly claims takes "1-2 days." It has now been well over a week, and my account is still completely frozen with a systemic error stating onboarding is not allowed.
Because Groww restricted my account, I was prevented from executing a time-sensitive sell order on August 28th. I urgently requested their support chat to manually execute the trade on my behalf to prevent a financial hit, but I was completely ignored. As a direct result of this operational failure and their account lock, my position dropped, and I suffered a direct loss of ₹4,000 in profits that I was actively trying to book.
The customer service is abysmal. The escalation team operates in a continuous loop, closing out my tickets with automated, copy-pasted templates stating the issue is "prioritized" and "forwarded to the concerned team," yet the account remains blocked and the issue is never actually resolved.
If you want a reliable broker where you can actually access your portfolio and sell your shares during crucial market moments, look elsewhere. Groww's system delays and completely unresponsive support will literally cost you money.
Highly disappointing experience.
Because Groww restricted my account, I was prevented from executing a time-sensitive sell order on August 28th. I urgently requested their support chat to manually execute the trade on my behalf to prevent a financial hit, but I was completely ignored. As a direct result of this operational failure and their account lock, my position dropped, and I suffered a direct loss of ₹4,000 in profits that I was actively trying to book.
The customer service is abysmal. The escalation team operates in a continuous loop, closing out my tickets with automated, copy-pasted templates stating the issue is "prioritized" and "forwarded to the concerned team," yet the account remains blocked and the issue is never actually resolved.
If you want a reliable broker where you can actually access your portfolio and sell your shares during crucial market moments, look elsewhere. Groww's system delays and completely unresponsive support will literally cost you money.
Highly disappointing experience.
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App loading time is crazy high - very bad UX
Groww app has been terrible off late. Takes almost a minute to open up, user is supposed to wait ages to just open the app? Tried sending in app feedback reports multiple time about the same in hopes that it might be fixed, but sadly no one has looked at it. It has only gotten more slower if anything. Takes too long to open the app (it's stuck on the loading spinner while opening the app), and once app opens there's another spinner on each of stocks and mutual fund screen which again takes good 10-15 sec to load the initial home screen data. This is too long and not acceptable at all, extremely unresponsive app. Been a happy Groww user since very long, app never had this issue - only seems to be an issue since the past few months (dont remember precisely). Will switch to some other app if this is not fixed asap, such insane app loading times are totally unacceptable.
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I first started my stock investment and SIP in this app only from 2023
I began my stock market investment journey and SIPs with the Groww trading app in 2023, and it has been a great experience so far. As a beginner, I found the app extremely user-friendly and easy to understand. The clean interface, simple navigation, and clear explanations made investing feel less intimidating.
Starting SIPs and investing in stocks was smooth, and tracking my portfolio has been very convenient. Over time, I have been able to accumulate funds consistently, and I’m really happy to see that my investments are growing steadily. The app provides helpful insights and updates that keep me informed about my investments.
Overall, Groww is a reliable and beginner-friendly app for anyone who wants to start their investment journey with confidence. I’m satisfied with my experience and happy with the progress of my funds.
Starting SIPs and investing in stocks was smooth, and tracking my portfolio has been very convenient. Over time, I have been able to accumulate funds consistently, and I’m really happy to see that my investments are growing steadily. The app provides helpful insights and updates that keep me informed about my investments.
Overall, Groww is a reliable and beginner-friendly app for anyone who wants to start their investment journey with confidence. I’m satisfied with my experience and happy with the progress of my funds.
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Dont trade on this app so many glitches while trading you will loose your captial for sure
I am writing to express my extreme disappointment with the repeated glitches and technical failures on the Groww app.
Today was the final straw. A trading platform should be reliable, especially during market hours when every second matters. Instead, I have repeatedly experienced issues that have affected my trading experience and confidence in your platform.
It is incredibly frustrating to trust an app with my hard-earned money only to face technical glitches when reliability matters the most. These recurring problems have caused unnecessary stress and have made trading through Groww an unpleasant experience.
Because of these repeated failures, I have decided to withdraw my trading journey from Groww. This has been, without a doubt, the worst trading platform experience I have ever had. I expected stability and professionalism, but instead I encountered glitches and poor reliability.
I request that you investigate these issues seriously. No trader should have to suffer losses, anxiety, or missed opportunities because of platform failures.
I will be moving my trading activities elsewhere. I hope you take customer complaints like this seriously and improve your platform for those who continue to use it.
Extremely disappointed,
Today was the final straw. A trading platform should be reliable, especially during market hours when every second matters. Instead, I have repeatedly experienced issues that have affected my trading experience and confidence in your platform.
It is incredibly frustrating to trust an app with my hard-earned money only to face technical glitches when reliability matters the most. These recurring problems have caused unnecessary stress and have made trading through Groww an unpleasant experience.
Because of these repeated failures, I have decided to withdraw my trading journey from Groww. This has been, without a doubt, the worst trading platform experience I have ever had. I expected stability and professionalism, but instead I encountered glitches and poor reliability.
I request that you investigate these issues seriously. No trader should have to suffer losses, anxiety, or missed opportunities because of platform failures.
I will be moving my trading activities elsewhere. I hope you take customer complaints like this seriously and improve your platform for those who continue to use it.
Extremely disappointed,
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I first started my stock investment and SIP in this app only from 2023
I began my stock market investment journey and SIPs with the Groww trading app in 2023, and it has been a great experience so far. As a beginner, I found the app extremely user-friendly and easy to understand. The clean interface, simple navigation, and clear explanations made investing feel less intimidating.
Starting SIPs and investing in stocks was smooth, and tracking my portfolio has been very convenient. Over time, I have been able to accumulate funds consistently, and I’m really happy to see that my investments are growing steadily. The app provides helpful insights and updates that keep me informed about my investments.
Overall, Groww is a reliable and beginner-friendly app for anyone who wants to start their investment journey with confidence. I’m satisfied with my experience and happy with the progress of my funds.
Starting SIPs and investing in stocks was smooth, and tracking my portfolio has been very convenient. Over time, I have been able to accumulate funds consistently, and I’m really happy to see that my investments are growing steadily. The app provides helpful insights and updates that keep me informed about my investments.
Overall, Groww is a reliable and beginner-friendly app for anyone who wants to start their investment journey with confidence. I’m satisfied with my experience and happy with the progress of my funds.
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User friendly interface
Groww is an excellent trading and investment app, especially for beginners as well as experienced investors. The app interface is extremely clean, simple, and user-friendly, making investing stress-free. Opening an account is quick, and everything from stocks, mutual funds, ETFs, IPOs, and F&O is available on one platform.
What I really like is the transparent pricing with zero AMC, fast order execution, and detailed stock & mutual fund information that helps in making informed decisions. The app runs smoothly without lag, and fund transfer & withdrawals are quick and hassle-free.
Customer support is responsive, and regular updates keep improving the experience. Overall, Groww has made investing easy, safe, and convenient. Highly recommended for anyone serious about growing their wealth 📈
What I really like is the transparent pricing with zero AMC, fast order execution, and detailed stock & mutual fund information that helps in making informed decisions. The app runs smoothly without lag, and fund transfer & withdrawals are quick and hassle-free.
Customer support is responsive, and regular updates keep improving the experience. Overall, Groww has made investing easy, safe, and convenient. Highly recommended for anyone serious about growing their wealth 📈
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Response from developer
Hi, could you please help us with your registered email id/mobile number/ticket id, since we are unable to fetch your information. Else you can also write us back with your registered email to support@groww.in, we'll be glad to assist you further.
Best Trading App for Easy Investing & Trading
I have been using Groww for trading and investments, and my experience has been excellent. The app is very user-friendly, smooth, and perfect for both beginners and experienced traders. Account opening was quick, and the interface makes stock trading, mutual funds, and SIP investments very easy to understand.
The charts, market updates, and order execution are fast and reliable. I also like the clean design and simple navigation compared to other trading apps. Customer support is responsive, and the app keeps improving with new features.
Highly recommended for anyone looking for a trusted and easy-to-use trading platform in India.
The charts, market updates, and order execution are fast and reliable. I also like the clean design and simple navigation compared to other trading apps. Customer support is responsive, and the app keeps improving with new features.
Highly recommended for anyone looking for a trusted and easy-to-use trading platform in India.
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I first started my stock investment and SIP in this app only from 2023
I began my stock market investment journey and SIPs with the Groww trading app in 2023, and it has been a great experience so far. As a beginner, I found the app extremely user-friendly and easy to understand. The clean interface, simple navigation, and clear explanations made investing feel less intimidating.
Starting SIPs and investing in stocks was smooth, and tracking my portfolio has been very convenient. Over time, I have been able to accumulate funds consistently, and I’m really happy to see that my investments are growing steadily. The app provides helpful insights and updates that keep me informed about my investments.
Overall, Groww is a reliable and beginner-friendly app for anyone who wants to start their investment journey with confidence. I’m satisfied with my experience and happy with the progress of my funds.
Starting SIPs and investing in stocks was smooth, and tracking my portfolio has been very convenient. Over time, I have been able to accumulate funds consistently, and I’m really happy to see that my investments are growing steadily. The app provides helpful insights and updates that keep me informed about my investments.
Overall, Groww is a reliable and beginner-friendly app for anyone who wants to start their investment journey with confidence. I’m satisfied with my experience and happy with the progress of my funds.
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I am using the Groww app for mutual fund investments, and overall experience is good, but ….
1) Mandate (AutoPay) Limits
Currently, AutoPay mandate is quite restrictive:
- UPI mandate is limited (generally up to ₹1–2 lakh depending on bank)
- Net banking mandate allows only up to around ₹5 lakh
- Default practical usage often stays near ₹1 lakh for seamless transactions
Because of this, it becomes very difficult for serious investors to invest large lump sum amounts.
For example:
- If I want to invest ₹10 lakh or more in one go during market correction, it is not possible smoothly using mandate
- I have to split transactions or use manual payment, which defeats the purpose of AutoPay
Other platforms like NJ Wealth provide higher mandate flexibility (₹20–50 lakh or more), which is much more practical for high-value investors.
👉 Request:
Please introduce higher mandate limits (₹20–50 lakh or customizable based on user profile and bank approval), especially via net banking/eMandate.
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2) Limited SIP Frequency Options
Currently, SIP options are limited to monthly (and some dates).
👉 Missing features:
- Daily SIP option
- Weekly SIP option
These are very useful for:
- Better cost averaging
- Investing during volatile markets
- More flexible cash flow management
Many investors prefer daily/weekly SIP to capture market movements more effectively.
---
✅ Overall:
Groww is a very user-friendly and excellent platform, but these limitations make it less suitable for high-value and advanced investors.
Improving mandate limits and adding flexible SIP frequencies will significantly enhance the platform experience.
Currently, AutoPay mandate is quite restrictive:
- UPI mandate is limited (generally up to ₹1–2 lakh depending on bank)
- Net banking mandate allows only up to around ₹5 lakh
- Default practical usage often stays near ₹1 lakh for seamless transactions
Because of this, it becomes very difficult for serious investors to invest large lump sum amounts.
For example:
- If I want to invest ₹10 lakh or more in one go during market correction, it is not possible smoothly using mandate
- I have to split transactions or use manual payment, which defeats the purpose of AutoPay
Other platforms like NJ Wealth provide higher mandate flexibility (₹20–50 lakh or more), which is much more practical for high-value investors.
👉 Request:
Please introduce higher mandate limits (₹20–50 lakh or customizable based on user profile and bank approval), especially via net banking/eMandate.
---
2) Limited SIP Frequency Options
Currently, SIP options are limited to monthly (and some dates).
👉 Missing features:
- Daily SIP option
- Weekly SIP option
These are very useful for:
- Better cost averaging
- Investing during volatile markets
- More flexible cash flow management
Many investors prefer daily/weekly SIP to capture market movements more effectively.
---
✅ Overall:
Groww is a very user-friendly and excellent platform, but these limitations make it less suitable for high-value and advanced investors.
Improving mandate limits and adding flexible SIP frequencies will significantly enhance the platform experience.
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User friendly interface
Groww is an excellent trading and investment app, especially for beginners as well as experienced investors. The app interface is extremely clean, simple, and user-friendly, making investing stress-free. Opening an account is quick, and everything from stocks, mutual funds, ETFs, IPOs, and F&O is available on one platform.
What I really like is the transparent pricing with zero AMC, fast order execution, and detailed stock & mutual fund information that helps in making informed decisions. The app runs smoothly without lag, and fund transfer & withdrawals are quick and hassle-free.
Customer support is responsive, and regular updates keep improving the experience. Overall, Groww has made investing easy, safe, and convenient. Highly recommended for anyone serious about growing their wealth 📈
What I really like is the transparent pricing with zero AMC, fast order execution, and detailed stock & mutual fund information that helps in making informed decisions. The app runs smoothly without lag, and fund transfer & withdrawals are quick and hassle-free.
Customer support is responsive, and regular updates keep improving the experience. Overall, Groww has made investing easy, safe, and convenient. Highly recommended for anyone serious about growing their wealth 📈
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Response from developer
Hi, could you please help us with your registered email id/mobile number/ticket id, since we are unable to fetch your information. Else you can also write us back with your registered email to support@groww.in, we'll be glad to assist you further.
Simple, Smart & Actually Helpful for Beginners
Ive been using Groww for a while now, and honestly, its one of the easiest investing apps Ive come across. The interface is super clean and not confusing at all, which really helped me when I was just starting out with mutual funds and stocks.
What I like most is how straightforward everything feels — from KYC to making your first investment, the whole process is smooth and doesnt feel overwhelming. The app also provides basic explanations and insights, which are useful if you’re still learning the ropes.
That said, theres still room for improvement. Sometimes the app can lag a bit during peak market hours, and I wish they had more advanced tools for experienced investors. But for beginners and even intermediate users, it does the job really well.
Overall, Groww is a solid choice if you want a no-nonsense, user-friendly platform to start your investment journey without getting lost in complicated features.
What I like most is how straightforward everything feels — from KYC to making your first investment, the whole process is smooth and doesnt feel overwhelming. The app also provides basic explanations and insights, which are useful if you’re still learning the ropes.
That said, theres still room for improvement. Sometimes the app can lag a bit during peak market hours, and I wish they had more advanced tools for experienced investors. But for beginners and even intermediate users, it does the job really well.
Overall, Groww is a solid choice if you want a no-nonsense, user-friendly platform to start your investment journey without getting lost in complicated features.
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Unfair Practice – Mutual Fund Units Stored in DEMAT Without Investor Consent
I’ve been using the Groww App for mutual fund investments, but I’m quite disappointed with a major concern that hasn’t been addressed.
Groww is directly storing mutual fund units in DEMAT format without taking proper consent or providing clear choice to investors regarding their preferred holding format — whether DEMAT or SOA (Statement of Account).
Many investors prefer SOA format as it gives more flexibility (especially for switching platforms or offline transactions) and avoids unnecessary DP charges. However, Groww doesn’t offer an option to choose and automatically links all investments to the DEMAT account held with them.
This is not just a matter of user experience, but an important investment decision, and Groww must take explicit consent from the investor before choosing the holding format. For a platform that claims to be investor-friendly, this is quite disappointing.
I hope Groww takes this feedback seriously and starts providing the option to select the holding mode during mutual fund investment – the way other platforms like Sharekhan or MF Central do.
Groww is directly storing mutual fund units in DEMAT format without taking proper consent or providing clear choice to investors regarding their preferred holding format — whether DEMAT or SOA (Statement of Account).
Many investors prefer SOA format as it gives more flexibility (especially for switching platforms or offline transactions) and avoids unnecessary DP charges. However, Groww doesn’t offer an option to choose and automatically links all investments to the DEMAT account held with them.
This is not just a matter of user experience, but an important investment decision, and Groww must take explicit consent from the investor before choosing the holding format. For a platform that claims to be investor-friendly, this is quite disappointing.
I hope Groww takes this feedback seriously and starts providing the option to select the holding mode during mutual fund investment – the way other platforms like Sharekhan or MF Central do.
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Broker glitch
The app is good and user friendly but it has a major issue of closing up positions in trading.
I do think know if this happens to other people but many times when i try to exit my position, it won’t exit.
I do everything right, my strategy, stop loss, target, but when i reach my target and try to manually exit the position, it won’t exit, and no this is not always the case as sometimes the entry and exit are instant but in a high volume stock where there is so many shares and noise all over, the position becomes glitchy
And it didn’t bothered me that much until today, i tried to exit my position at a profit of Rs240, which is not a lot for many of you, but for me with a 3k total capital in my account balance, THIS HURT, as my 240 profit turned into 23. I had to cancel the order because i panicked as the taxes and brokerage would eat up 40-50 rupees, so yeah i made a loss after trying to exit at 240 profit
Now tell me, if a person like me who is trying to learn trading with a limited capital gets a 240 profit on a 3k account but then the app decides to slap his face, how would you guys feel.
I do think know if this happens to other people but many times when i try to exit my position, it won’t exit.
I do everything right, my strategy, stop loss, target, but when i reach my target and try to manually exit the position, it won’t exit, and no this is not always the case as sometimes the entry and exit are instant but in a high volume stock where there is so many shares and noise all over, the position becomes glitchy
And it didn’t bothered me that much until today, i tried to exit my position at a profit of Rs240, which is not a lot for many of you, but for me with a 3k total capital in my account balance, THIS HURT, as my 240 profit turned into 23. I had to cancel the order because i panicked as the taxes and brokerage would eat up 40-50 rupees, so yeah i made a loss after trying to exit at 240 profit
Now tell me, if a person like me who is trying to learn trading with a limited capital gets a 240 profit on a 3k account but then the app decides to slap his face, how would you guys feel.
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Slow processing of transactions & price updation and bad customer care service.
The app is quite disappointing for serious traders. The stock prices update very slowly, which makes it difficult to take timely decisions—something that is absolutely essential in trading. On top of that, my mutual fund order has been stuck under “processing” even after 2 days, which shows poor backend efficiency. Needs major improvements in speed and reliability. The customer care service of this app is extremely poor. Calls get disconnected before the issue is resolved, and to make matters worse, the support tickets are marked as “resolved” even though the problem is still pending. This is very frustrating and shows a lack of accountability. Proper support is just as important as trading features, and this app needs serious improvement in its customer service.
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Hidden charges and support he’ll
You won’t get proper updates on hidden charges and debts, and you need support to understand what exactly happened, and when you try to contact support you need to wait for hours to talk with a representative, is this what customer service, you need to understand a simple thing but to speak with support costs you more then 20 minutes, and if you need to withdraw money it won’t allow, it says not at the moment it’s been 3 days I am not able to withdraw my money, and from 3 days I couldn’t not get the help from support, right now it’s been 12 minutes I am trying to connect with the support, I will take my withdrawal and done, I won’t use this worst app any more, done with its and its services, please take other platform these people are not responsible and responding, there is no way I am in such a difficult situation for my own money
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Better and reliable broker than others
I have used many brokers like ind money and Kotak Neo i have faced issues with these that can make you loose money Kotak have very bad downtimes and ind money was a surprise to me i placed a short order from nse intraday then when i tried to buy back it says that my nse account is not created i can’t do that what kind of blunder is that how was i able to place the order in first place btw this issue was not fixed even in a month still no account created issue my first broker was groww never had issues i have long term relationship with groww maybe it charges more sometimes but the things i experienced with other i believe groww is the reliable option
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Worst customer service
Grow has worst customer service and worst technology to handle switching of mutual fund ! Kindly don’t use this app ! I had requested for switching of one of my SBI mutual fund which is still pending and worst part is their customer support ! Their chat agents just reply in this format - when u open chat they will reply after 30-40mins greetings from grow then after 30-40mins they will say we have lot of workload and so wait for 5-7mins and then after 150mins they will ask how may I help and if u don’t reply in 1min they close this chat session and then again u have to open new chat ! I had created ticket which said u will get update in 12hrs but it’s more than 2days no update on ticket ! I made huge mistake and my money seems stuck as I got mail of switch out but it didn’t switched in other fund and in mutual fund list also I can’t see that SBI fund !
Plz don’t install and use this …use anything else except this !
Plz don’t install and use this …use anything else except this !
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POOR CUSTOMER SERVICE
I have been trying to upload my renewed PAN card as my earlier PAN card was not matching with the details and other document as the
PAN was on my maiden name & Date of birth mistake After submitting all the necessary documents like old & new PAN & aadhar & original affidavit along with modification form through email & Offline courier thrice, they are asking now another Documents When asked about it to customer care team, they requested to try after 2-3 working days with the link that will sent through email from their end. Few days later I did not receive any email from the team, when contacted for a link to complete the process, they are now asking to submit another document as a proof which they could have mentioned before but did not. This shows clear signs of poor customer service and coordination within team.
Wrote a review here as clearly contacting their customer service is just a waste of time.
PAN was on my maiden name & Date of birth mistake After submitting all the necessary documents like old & new PAN & aadhar & original affidavit along with modification form through email & Offline courier thrice, they are asking now another Documents When asked about it to customer care team, they requested to try after 2-3 working days with the link that will sent through email from their end. Few days later I did not receive any email from the team, when contacted for a link to complete the process, they are now asking to submit another document as a proof which they could have mentioned before but did not. This shows clear signs of poor customer service and coordination within team.
Wrote a review here as clearly contacting their customer service is just a waste of time.
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Interface
The only thing I don’t like about Groww is that they don’t provide the console section, which Zerodha offers. If you use Zerodha, you can see your portfolio distribution, meaning the percentage of holdings you have in a particular stock. This feature is very useful. Also, you can see in which sector you have invested most of your money. So, the interface of that console feature in Zerodha is amazing. However, the only thing I don’t like about Groww is that they don’t provide these types of features. If they could offer a console-like feature or something similar, it would be amazing. Retail investors could then see their holding percentages in different stocks or sectors. These are the kinds of features I would highly recommend to the Groww team.
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App speed
Groww is an investment app that boasts a great user interface, making it easy for users to navigate and invest. However, the overall experience is marred by persistent speed issues on both the app and web versions. This slowdown significantly impacts the user experience and can lead to potential losses due to delayed order placement.
One of the most frustrating aspects of Groww is the slow order placement process. It takes an unacceptably long time to execute orders, which can be especially problematic in a fast-paced market where timing is critical. The delays can result in unfavorable price changes, leading to financial losses and additional charges.
While it's commendable that Groww releases regular updates, it's disappointing that these updates have not addressed the core issue of speed. Users would likely appreciate more substantial improvements in this area.
One of the most frustrating aspects of Groww is the slow order placement process. It takes an unacceptably long time to execute orders, which can be especially problematic in a fast-paced market where timing is critical. The delays can result in unfavorable price changes, leading to financial losses and additional charges.
While it's commendable that Groww releases regular updates, it's disappointing that these updates have not addressed the core issue of speed. Users would likely appreciate more substantial improvements in this area.
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