Total rubbish app
Should have learned by now that Uniden are not interested in providing proper customer service by supporting and updating the apps they provide with their products. This app is buggy and well below par for what is should be.
Update
Update your app.....!
Guardian Full HD App Useless App
Guardian Full HD App Useless App
Useless App You can’t watch four cameras on one screen you have to switch one by one it’s crazy and annoying
Additional to that you cannot choose zoning motion dedicated ALERTS which end you receive a million ALERTS no one alert telling you name of the camera makes the options useless and anyone you it’s really pics of junk and waste your money and will make you sorry. History records play without sound at normal speed waisted a lot of times and you cannot downloaded on your phone or devices make it that option also useless.
Do not buy any systems that BAD it’s wasting your time and money.
Useless App You can’t watch four cameras on one screen you have to switch one by one it’s crazy and annoying
Additional to that you cannot choose zoning motion dedicated ALERTS which end you receive a million ALERTS no one alert telling you name of the camera makes the options useless and anyone you it’s really pics of junk and waste your money and will make you sorry. History records play without sound at normal speed waisted a lot of times and you cannot downloaded on your phone or devices make it that option also useless.
Do not buy any systems that BAD it’s wasting your time and money.
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Hopeless
1 year later with connection issues and still no resolution
Is there any update on this app ?
Is there any update on this app ? It’s not compatible with IOS13
Hopeless
Get your act together, take some responsibility and fix your broken app!
Basic app
I find this app pretty basic and somewhat cumbersome. The events are listed so the latest are last so so have to scroll right to the end. They should be the newest first. I can’t see how to delete events either.
Slow
This app is slow and often stops working altogether and the playback doesn’t work. Wish I never got the security system at all.
Works alright
At first I can’t connect it to my iPhone to have remote access, I tried everything that says in the manual and it always says connect failed, then I factory reset the unit and scan the QR code again and it connects online. I hope it help others having a hard time to connect it to their phone.
App was working now it’s not
All I can say is you get what you pay for... This app was working fine but within a couple days completely stopped working deeming my home security useless
Waste of money
Don’t waste your money buying these cameras. The app is absolutely useless. Have been waiting for an update but nothing.
Appalling app
I have had nothing but trouble since day one this app is absolute rubbish .I have contacted uniden support on more the one occasion with absolutely no help I will be replacing this with a swan system that actually works very soon
Update your app hasn’t been updated in over 1 year
U need to update your app as it’s been over 1 year since last update , it freezers sound is terrible, live view is ok but is a little delayed, by the reviews from other customers having the same problem, selling a camera system for that much and not doing app updates it’s poor service, update app = happy customers
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Was working, now not
Hi. My remote viewing was working really well for about 6 months now out of the blue it’s not connecting. Have uninstalled and reinstalled. Still not connecting. Have searched for hardware and software updates but there are none. Dvo people installed because of my domestic situation. If this isn’t working, I’m not protected. Please respond urgently
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Pathetic App
I have been trying to connect via Ethernet cable and yellow icon on unit says connected but every time I try to view on this app “Connection Failed”. Also not getting anything at all on one of the camera’s since connection showing on unit. Once I disconnect Ethernet cable all camera’s work. I wouldn’t even give this app 1 star but I have to put in something. Pathetic!!!!! Rebooting doesn’t work either. I have wasted too much time trying to get this working...totally useless!!!
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So far so good
To reviewers who could not connect remotely.
Need to connect monitor to your modem by Ethernet cable otherwise app only connects when on same wifi.
To test, turn off wifi on mobile and open app. It will connect to cameras, no problem.
---
Some suggestions, Uniden, for future upgrades to the app.
- Fix Live View listing of channels.
The 4 camera icons (beneath the word Channels) do not usually appear in Channels List layout, only default camera screen appears. Need to click Back and Device again for icons to appear and to select different camera.
- Ability to delete videos on app.
- Sound on video playback in app.
- Ability to swipe between cameras in live view.
- Re. viewing videos – there is a search function in the Event List on the app and can find videos within the hour, half day, day, week and custom.
- To have same order of videos on app as on home unit, i.e., newest at top of list instead of at end.
- The ability to reboot system remotely to possibly resolve issue of videos not playing on app.
Currently even on home unit have to turn off/on manually, ie, no reboot function even on home monitor.
No amount of waiting helps for the video to play at times.
Turned monitor off/on but inexplicably would not connect to internet to set IP address, etc., although was connecting to cameras and recording.
My unit is connected to NBN modem via Ethernet cable as is only way to connect app on devices remotely (i.e., when not connected to same wifi).
On second off/on unit connected to internet and videos played on all devices ok.
Need some reliability and more consistency please, Uniden.
Other feature that would be useful for home unit.
- The ability to take a photo or screen shot in a video on the home monitor.
Can take photos during live streaming on the monitor, but not at any point of a video.
Unless I am missing something it seems that if you want a photo of a particular incident you need to remove SD card, find video and save it, or find it on iPad/iPhone and take a screen shot.
Even at home I use the app on my devices to monitor activity in mum’s part of the house as am at the far end of a long double brick house so the new externally mounted camera is out of range and had to reposition the unit’s monitor closer to that area.
I wanted something that was reliable, predictable and flexible without taking up too much time fiddling between cameras, settings, etc., as I use the app all day long; at work, at home, and even in the car. For the price the system is surprisingly efficient, has many good features and the app mostly works well.
I didn’t know how much I needed the cameras until I got the app and could leave home and still know what was happening with mum. It has taken some of the pressure off and the app has become an essential part of the care needs in my home but I want it all I’m afraid.
I’ve bought many apps and downloaded many others like this one supporting equipment and services but never before written a review. Purchase of the camera system was not discretionary in the usual sense, or even for home security, but really important for personal care reasons so I decided to provide some input.
Apologies for the length of my review and comments but these systems are becoming an increasingly useful adjunct in aged care so I’m all for manufacturers who are making and supporting these products and hope my input has been helpful.
I look forward to future improvements both for the app and the unit (and a thank you to Eric at Uniden Support for his assistance with my setup).
MY ORIGINAL REVIEW
Was hesitant about downloading after reading reviews but has turned out ok.
Called support and were really helpful in advising how system connected when off site.
Have NBN at home. When offsite I often connect to app on both iPad and iPhone to view two cameras at same time to monitor my mum when she's home alone and surprised at how well it works. Especially considering we have crappy ADSL at work.
Have expensive commercial system at work which doesn't have some features this system has. Eg sound and mic. Did use mic once to tell mum to stop draping clothes over fan heater but not used since so as not to startle her.
Connect no problem via iPhone (on Optus) when offsite so not sure why others have problems. Try calling support for setup.
It's true that when reviewing recordings at times see black screen only, but found if I waited a few moments video would appear. Not always consistently though.
Disappointed at no sound with the recordings when remote (sound ok when viewing videos at home though). Would be helpful to add sound feature for videos on app.
Order of videos is reversed on app so oldest appears first and must scroll interminably to get to most recent. On home monitor the latest video is at top of list.
My third camera G3700L has a light but not same clear night vision as the two G3700 cameras so vision is murky at night unless light is set to go on.
Although they are all external cameras I use the two G3700 cameras inside.
I like that I can modify some settings when offsite. Also can turn light on and off.
A bit clumsy in having to click back each time to view another camera, (would be good if we could swipe between cameras), and same with viewing next video. Although can use arrow to next, previous, first, last, it gets a bit confusing as you lose track of where you were.
Home monitor lets you choose which camera's videos you want to view, but offsite can only see list of all cameras' videos, but camera number is noted so can select just the ones you want from list.
Can select videos by day/date at home so would be helpful to add that feature to app.
Overall satisfied with system and app.
Need to connect monitor to your modem by Ethernet cable otherwise app only connects when on same wifi.
To test, turn off wifi on mobile and open app. It will connect to cameras, no problem.
---
Some suggestions, Uniden, for future upgrades to the app.
- Fix Live View listing of channels.
The 4 camera icons (beneath the word Channels) do not usually appear in Channels List layout, only default camera screen appears. Need to click Back and Device again for icons to appear and to select different camera.
- Ability to delete videos on app.
- Sound on video playback in app.
- Ability to swipe between cameras in live view.
- Re. viewing videos – there is a search function in the Event List on the app and can find videos within the hour, half day, day, week and custom.
- To have same order of videos on app as on home unit, i.e., newest at top of list instead of at end.
- The ability to reboot system remotely to possibly resolve issue of videos not playing on app.
Currently even on home unit have to turn off/on manually, ie, no reboot function even on home monitor.
No amount of waiting helps for the video to play at times.
Turned monitor off/on but inexplicably would not connect to internet to set IP address, etc., although was connecting to cameras and recording.
My unit is connected to NBN modem via Ethernet cable as is only way to connect app on devices remotely (i.e., when not connected to same wifi).
On second off/on unit connected to internet and videos played on all devices ok.
Need some reliability and more consistency please, Uniden.
Other feature that would be useful for home unit.
- The ability to take a photo or screen shot in a video on the home monitor.
Can take photos during live streaming on the monitor, but not at any point of a video.
Unless I am missing something it seems that if you want a photo of a particular incident you need to remove SD card, find video and save it, or find it on iPad/iPhone and take a screen shot.
Even at home I use the app on my devices to monitor activity in mum’s part of the house as am at the far end of a long double brick house so the new externally mounted camera is out of range and had to reposition the unit’s monitor closer to that area.
I wanted something that was reliable, predictable and flexible without taking up too much time fiddling between cameras, settings, etc., as I use the app all day long; at work, at home, and even in the car. For the price the system is surprisingly efficient, has many good features and the app mostly works well.
I didn’t know how much I needed the cameras until I got the app and could leave home and still know what was happening with mum. It has taken some of the pressure off and the app has become an essential part of the care needs in my home but I want it all I’m afraid.
I’ve bought many apps and downloaded many others like this one supporting equipment and services but never before written a review. Purchase of the camera system was not discretionary in the usual sense, or even for home security, but really important for personal care reasons so I decided to provide some input.
Apologies for the length of my review and comments but these systems are becoming an increasingly useful adjunct in aged care so I’m all for manufacturers who are making and supporting these products and hope my input has been helpful.
I look forward to future improvements both for the app and the unit (and a thank you to Eric at Uniden Support for his assistance with my setup).
MY ORIGINAL REVIEW
Was hesitant about downloading after reading reviews but has turned out ok.
Called support and were really helpful in advising how system connected when off site.
Have NBN at home. When offsite I often connect to app on both iPad and iPhone to view two cameras at same time to monitor my mum when she's home alone and surprised at how well it works. Especially considering we have crappy ADSL at work.
Have expensive commercial system at work which doesn't have some features this system has. Eg sound and mic. Did use mic once to tell mum to stop draping clothes over fan heater but not used since so as not to startle her.
Connect no problem via iPhone (on Optus) when offsite so not sure why others have problems. Try calling support for setup.
It's true that when reviewing recordings at times see black screen only, but found if I waited a few moments video would appear. Not always consistently though.
Disappointed at no sound with the recordings when remote (sound ok when viewing videos at home though). Would be helpful to add sound feature for videos on app.
Order of videos is reversed on app so oldest appears first and must scroll interminably to get to most recent. On home monitor the latest video is at top of list.
My third camera G3700L has a light but not same clear night vision as the two G3700 cameras so vision is murky at night unless light is set to go on.
Although they are all external cameras I use the two G3700 cameras inside.
I like that I can modify some settings when offsite. Also can turn light on and off.
A bit clumsy in having to click back each time to view another camera, (would be good if we could swipe between cameras), and same with viewing next video. Although can use arrow to next, previous, first, last, it gets a bit confusing as you lose track of where you were.
Home monitor lets you choose which camera's videos you want to view, but offsite can only see list of all cameras' videos, but camera number is noted so can select just the ones you want from list.
Can select videos by day/date at home so would be helpful to add that feature to app.
Overall satisfied with system and app.
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Playback issues on app
Frustrating playback issues on app. Long delays or nothing at all to play a recorded event. Hope this is sorted out soon.
Hi
Cameras are good but delayed
Guardian HD
BEWARE!! This app doesn't work!! Makes the whole security aspect pointless!!!
Works ok
You need to ensure you set the video to low resolution.
It's sometimes takes a while to load if you do not have full signal strength. It's working fine on my IPhone and iPad using 4G. Works best on wifi of course.
It's sometimes takes a while to load if you do not have full signal strength. It's working fine on my IPhone and iPad using 4G. Works best on wifi of course.
