TJ app is useless
Ever since they change to this TJ app. I never successfully connect my devices. Before the GV app it was easy as scanning the QR code. Now, we have to use search or use the book. 600$ for a useless app. Dont recommend any of this anymore.
I like this better than the new app
The new App TJ smart song list/Aria TjSmartlist is not working and doesn’t paired to my karaoke machine.. but this GV smart Apps works perfect. Pls continue this app and let us use it .. coz now this 3 apps doesn’t work anymore .
Terrible app
Hard to connect with your phone, i did everything the instructions said even watched it on you tube!
Bluetooth
Not connecting what the heck
NO STARS
THE APP iTSELF IS SO SLOW
Connectivity Issues
I love the ability to not rely on the song book and use my phone to add songs. However, the app should not kick out users every time they connect. It seems pointless to try to connect to the machine, only to be kicked out and try to scan the QR code to connect.
Please address this.
Please address this.
GARBAGE APP!
Please fix your app so that we can use it properly. Can’t even connect to my iphone how can i buy and transfer songs if it goes like this always?
Doesn’t work with apple phones
Bought this system along time ago, my iPhones 5, 6 & X still never work with this app or Kareoke system.
Save your money and buy a different kareoke company that will take care of the problem.
Save your money and buy a different kareoke company that will take care of the problem.
Response from developer
Apologies for the late response, Thom. Just email your contact# for us to guide you side by side on how to pair the unit. email us at customerservice@grandvideoke.com. We'll be waiting for your reply.
Cannot connect
I waste of money. I cant able to connect to any devices. I purchase new updates songs but now i cant even use it. It's a scam! I ordered online last december they did not even updated any new songs!
Jaci
I can’t get the karaoke machine to pair with my iPhone! Have tried several times and still it just sits there and does NOTHING!!!
Song update/ system connectivity/bugs in App
Really wish you could search for a song to see which volume needs to be purchased and download. As of right now I have to look through all 37 volumes for the song that I want. Huge waste of time especially if the song isn’t even in there. I have to reconnect the app to the karaoke machine every time I switch apps. There is a glitch with the app with my new iPhone Pro 12. The interface is really stretched out and buttons overlap. The last thing I can’t figure out is I have songs in my list with no song data. I really want to remove them so I don’t waste time plugging in numbers to songs that don’t work.
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YOU NEED TO UPDATE YOUR APP
My mom purchased this new grand videoke. I did connect and went on downloading new songs but when I tried opening the app again and connect it with our karaoke, the app keeps kicking me out and doesn’t allow me to connect either downloading new songs. So how am I going to have new songs if the app itself wouldn’t connect me neither the karaoke? Too stressful for an easy “tutorial”.
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Frustrating!
The machine is good but downloading new songs is next to impossible! I bought a new song volume, but couldn’t even use it. We watched the YouTube instructions, it’s a long process and complicated! Is there anyway you can change how your app works?
Wifi connection
It’s frustrating. I can’t connect mines to wifi. It keeps saying wifi is not available...
Connection Issue
Very frustrating when you constantly lose your app connection with the videoke.
Song titles not appearing when searching
You should update the software to work with the new IOS 14.2
Lost Remote, no way of connecting to the system through app
We lost the remote and the app doesn’t give us the option to connect to a previous smartphone that already had a connection.
Now we’re stuck with a system we can’t use. Make an option to connect using smartphone with/without remote please!
Now we’re stuck with a system we can’t use. Make an option to connect using smartphone with/without remote please!
Response from developer
Hi Shane, apologies for the inconvenience. To pair your device to the machine, you need to purchase a remote control - by pressing the WIFI button on the remote control. For more assistance email us at customerservice@grandvideoke.com Thanks!
Can’t download new songs
The grand videoke is a great product I’m very happy with the presentation and fun factor of the machine. But adding new songs to the unit is something I couldn’t do. My app state that I need a update but there’s no way of updating. I’ve spent about 80 on bundles only to not be able to add them to my machine.
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Response from developer
Hi! We are sorry inconvenience. Can you give us more details about your issue or contact us at customerservice@grandvideoke.com We will try to solve your problem. Thank you!
Search song
Can’t see what I’m typing when I’m searching songs.
Updating the program is trash
So you’re not gonna be able to download new songs into your karaoke system unless you update your program first. The issue is, the system will not complete the update and will just ended up rebooting your system. And for that, there’s no use using this app to get new songs. And the bad part, technical service doesn’t know anything to fix these issues. They just recommend to reset the system and deleting every songs and updates you purchased. They can’t even bring back all the songs purchased that were deleted from resetting the system. They need to do better in their technical matters with these product because there are many same complaints with these same issues with the system program updates.
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Response from developer
Hi Nick, We do apologize for the inconvenience it has caused you. In cases like this, the downloaded update file is not complete due to internet connection that will result to system hang-up. To assist you further, kindly message us atcustomerservice@grandvideoke.com or at our FB Page "Grand Videoke" our customer service would be glad to help. Thank you!
